Account Manager - Germany (f/m/d)

Location: Berlin, Germany  Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. POSITION OVERVIEW We are looking for a Senior Technical Product Manager – Agent Experience to join the LivePerson Product team and lead the strategy and execution for our Agent and Manager Workspace. This is a highly strategic product area responsible for empowering thousands of customer service agents and supervisors with intuitive, intelligent, and secure experiences that enable them to efficiently manage conversations at enterprise scale. As the Senior Product Manager for Agent Experience, you will define the vision for agent productivity, AI-assisted workflows, and extensible platform capabilities that power modern customer service operations. Working closely with Engineering, Design, AI, Customer Success, and enterprise customers, you will transform complex operational challenges into seamless user experiences that improve agent efficiency, customer satisfaction, and business outcomes. YOU WILL: KEY RESPONSIBILITIES & IMPACT * Product Strategy: Develop and articulate a compelling product vision and strategy for the Agent Experience, ensuring alignment with LivePerson's overall business objectives and AI-first platform strategy. * Feature Prioritization: Define, evaluate, and prioritize features based on customer feedback, market insights, usability research, business objectives, and product analytics, with a focus on agent productivity, workflow optimization, and operational efficiency. * Roadmap Planning: Create and maintain a comprehensive product roadmap covering Agent Workspace, Manager Experience, authentication, secure forms, AI-assisted workflows, and extensibility capabilities. * Cross-Functional Collaboration: Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales, and Solution Engineering to deliver scalable, secure, and intuitive agent experiences. * Agent Productivity & Experience: Champion user-centered design principles to simplify complex workflows, reduce agent effort, improve task completion, and enable faster, higher-quality customer conversations. * Customer Research: Engage directly with enterprise customers, contact center leaders, agents, and partners to understand operational pain points, validate solutions, and translate insights into product opportunities. * Market Analysis: Continuously monitor industry trends in customer service platforms, contact center technology, AI copilots, workforce productivity, conversational interfaces, and competitive offerings to inform product strategy. * Go-to-Market Strategy: Collaborate with Marketing, Sales, and Customer Success to successfully launch new Agent Experience capabilities, drive adoption, and maximize customer value. * Performance Tracking: Define and monitor key product metrics such as agent productivity, workspace adoption, workflow completion rates, customer satisfaction, resolution times, AI feature adoption, and operational efficiency to guide product decisions. * Thought Leadership: Stay current with advancements in AI-assisted customer service, enterprise UX, agent productivity tools, identity and access management, and modern SaaS product design to drive innovation across the Agent Experience. YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS * 5+ years of Product Management experience with a proven track record of delivering enterprise SaaS products or platforms. * Experience building products for customer service agents, contact center operations, employee productivity, workflow management, or enterprise applications. * Strong understanding of authentication, security, APIs, enterprise integrations, identity and access management, and cloud-native architectures. * Experience working closely with UX designers to build intuitive, user-centric enterprise experiences. * Proven ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments. * Strong analytical skills with experience using qualitative and quantitative data to drive product decisions. * Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams. * Experience engaging directly with enterprise customers to understand workflows, pain points, and operational challenges. * Passion for AI, customer experience, enterprise productivity, and solving complex business problems through thoughtful product design. * Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). OUR BENEFITS & PERKS We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 💰 FINANCIAL SECURITY & GROWTH * Additional Pension scheme:  deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements * Equipment: Internet and Mobile reimbursement * Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 TIME AWAY & FAMILY SUPPORT * Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) * Paid Public Holidays. Volunteering Days:  Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. 💻 WORKPLACE FLEXIBILITY * Remote-First Model: Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries with offices in Mannheim and Berlin * Monthly Connection: Join our monthly connection pizza day in the office! WHY YOU’LL LOVE WORKING HERE As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. ACCESSIBILITY COMMITMENT LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. IMPORTANT CANDIDATE NOTICE The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

OPPORTUNITY Join Brunswick in Berlin and help national and international clients navigate the complex policy and stakeholder environment in Germany, Europe and globally. We offer you the opportunity to work on exciting projects in an international team of bright minds. We allow individuals to thrive by empowering you with a great deal of freedom and creativity in your work, while operating in a dynamic and international environment. As a Junior Consultant (“Account Director”), you will deliver timely news updates and analysis–markets, media, political and broader stakeholder and in doing so you will develop a strong understanding of clients’ businesses. Brunswick Account Directors are the eyes and ears of their teams; they prepare key client documents, in particular biographies, stakeholder lists and industry/competitor analysis, and often lead on research, working alongside our research teams. You will also ensure the smooth running of client projects and accounts, working alongside assistants to oversee logistics for client meetings and events, including developing agendas and ensuring documents are shared in advance. We will support your personal development through internal training programs and regular feedback. Part of the working time is regularly performed remotely across all of our teams. KEY RESPONSIBILITIES * Monitor client news, often in real-time; alert internal teams and clients to key market issues; provide research and analysis (qualitative and quantitative). * Keep colleagues informed of project status; develop action plans/meeting notes as appropriate. * Prepare reporter backgrounders and media lists. * Perform competitive analyses of clients and peer groups; identify and analyse research and media coverage on industry trends. * Effectively handle logistics around media and client meetings, announcement days, and other client events. * Identify and assess media and visibility opportunities for clients. * Begin to nurture network outside of the firm. KNOWLEDGE, SKILLS, AND ABILITIES * High interest on business and political issues. An understanding of the influence of the media, politics and the public on companies and other organisations. * Demonstrate curiosity and awareness of current and relevant global issues. * Ability to operate effectively in an entrepreneurial, fast-paced environment. * Exceptional research, writing and communication skills. * Ability to think strategically and creatively, with strong problem-solving skills. * Ability to multitask and prioritise. * Problem-solving skills and detail orientation. * Ability to exhibit discretion with confidential client matters. * Self-motivated and an eager learner. * Verbal and written understanding of German. WHY JOIN US Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of employee benefits to support your financial future, health and wellness, family and community and continuous professional development. Brunswick is committed to transparent and equitable pay practices. Information regarding the salary range and overall compensation package for this role will be made available to candidates during the recruitment process and may be requested at any stage prior to interview. ABOUT BRUNSWICK Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.  Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity. Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.    Brunswick is an equal opportunity employer.  All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our Global Privacy Notice [https://www.brunswickgroup.com/app/uploads/Group-Privacy-Notice-for-Employees_April-2026.pdf] to understand how your data is managed.