Procurement & Contract Manager (m/w/d)

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: This is a commercial and strategic role at the heart of Parloa's Professional Services business. As a Client Solutions Manager, you'll lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting while staying present as a trusted advisor throughout delivery. At the center of everything is the customer: understanding their transformation goals, meeting them where they are in their AI journey, and building the kind of trust that makes Parloa the partner they call first. That includes working closely with our Partner Delivery Success team to match the right implementation partner to the right opportunity at the right moment, whether that means a global SI for a complex, multi-market rollout or a boutique specialist for a focused deployment - always in service of the customer outcome. Above all, this role is about coaching customers through their CX transformation - guiding them through Parloa's PRISM methodology from first engagement through scaled operations. That means helping customers stand up the right organizational foundation: defining roles and responsibilities within their Parloa Program Office (CoE), preparing their teams for agentic delivery practices that look meaningfully different from traditional software implementations, and building the operational muscle needed to manage, iterate, and scale AI agents in production. You'll operate at the intersection of enterprise sales and delivery, partnering with Account Executives, Solutions Engineers, Partner Managers, and Professional Services leadership to design engagements that drive real, measurable outcomes: deflection improvements, containment rates, customer satisfaction lifts, and agent operations at scale.   This isn't a role for someone who wants a task list to check off. Conversational AI is moving fast, and this position will evolve with it - expanding in scope, complexity, and influence as the category matures. You'll be a pivotal asset across sales, solution engineering, and professional services: the connective tissue that turns customer ambition into operational reality. The CSM who excels here isn't just closing engagements - they're shaping how enterprises think about and operate conversational AI for the long term. AREAS OF OWNERSHIP: Services Pipeline & Revenue * Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles * Lead commercial conversations for all PS engagements - from initial scoping through commercial close * Maintain rigorous forecast hygiene; own your number and call it accurately * Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations Scoping, Proposals & Contracting * Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements - across channels including voice, chat, and digital messaging * Translate discovery into compelling services proposals that quantify value: expected containment improvement, time-to-value, effort, and risk * Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution - covering phasing, milestones, RACI, and change control * Navigate complex enterprise legal and procurement processes with confidence - MSAs, DPAs, security reviews, and multi-stakeholder approval chains Customer & Stakeholder Engagement * Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts - positioning Parloa as a long-term transformation partner, not a point solution vendor * Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs * Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology - protecting continuity and execution quality from Day 1 of the engagement * Own CSAT outcomes; proactively surface risks before they become escalations Partner Ecosystem & Customer Outcomes * Engage Parloa's partner ecosystem as an extension of the delivery team - coordinating with SIs, technology partners, and resellers to ensure every engagement has the right capabilities behind it * Collaborate with the Partner Delivery Success team to continuously develop partner capabilities, share field learnings, and raise the bar for what great partner-led delivery looks like Practice & Methodology Development * Develop deep command of Parloa's PRISM delivery methodology and contribute closed-loop feedback from the field to continuously refine it * Build repeatable assets: proposal templates, scope frameworks, pricing models, success stories, and enablement content that raise the bar for the whole PS practice * Contribute to Parloa's external point of view on enterprise AI adoption, conversational AI ROI, and CX transformation - through thought leadership, events, and customer-facing content WHAT SUCCESS LOOKS LIKE * A well-forecasted services pipeline that consistently converts alongside software - with services seen as a competitive differentiator, not an afterthought * Customers call you before they need you - because you've built the relationship and earned the trust * SOWs are watertight: clearly scoped, commercially clean, and delivered as promised * Every engagement closes with strong CSAT and a documented path to expansion - upsell, new use case, or geographic rollout WHO YOU ARE: * 5+ years selling or scoping professional services - within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator * Proven track record writing SOWs and navigating enterprise procurement: MSAs, DPAs, multi-stakeholder legal review, and commercial negotiations * Comfortable building relationships at the C-suite and VP level and being recognized as a trusted advisor, not just a vendor contact * Commercially sharp: you understand services margin, attach rates, and how delivery quality drives software expansion * Fluent in enterprise software deployment patterns; you know what a phased rollout looks like, what makes an integration complex, and how to scope accordingly * Strong communicator in writing and in the room; able to move between technical detail and executive narrative without losing either audience * Self-directed and energized by ambiguity; you build the playbook while running the plays * Comfortable operating in a fast-moving, high-growth environment where priorities shift and you're expected to adapt without losing momentum * Willing to travel up to 50% NICE TO HAVE: * Experience with conversational AI, contact center technology, CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect), or CX transformation programs * Familiarity with agentic AI concepts: orchestration, LLMs, prompt engineering, tool use, intent classification, and how these translate into enterprise deployments * Experience with enterprise platforms that commonly integrate into AI-powered CX stacks: Salesforce Service Cloud, SAP, ServiceNow, Workday, Microsoft Dynamics * Project or program management background; PMP, Scrum, or SAFe certification a plus * Track record of directly driving software expansion as a result of PS delivery outcomes * Prior experience in a scale-up environment; you know how to operate with fewer resources and more surface area than feels comfortable OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

MOIA

JOIN US AS A (SENIOR) CORPORATE OFFICE PORTFOLIO MANAGER (ALL GENDERS) IN OUR CORPORATE AFFAIRS TEAM AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! As (Senior) Corporate Office Portfolio Manager, you shape how MOIA works, feels, and scales. You own and develop our leased office locations across Germany and the US and turn them into one coherent workplace ecosystem. Your goal is to implement and continuously improve our “One Office – Multiple Locations” approach, ensuring a consistent MOIA experience for employees, partners, and property owners.  Your Impact  * You create a unified workplace standard across all MOIA offices, aligned with our Corporate Design, culture, and ways of working.  * You professionalize how MOIA manages property owners, suppliers, and external partners, ensuring clarity, consistency, and efficiency at scale.  * You enable growth by building structures, guidelines, and processes that allow MOIA to expand without losing quality or identity.  * You work on a visible, company-wide topic with a direct impact on how people experience MOIA every day.  * You help shape a growing organization and create structures that will last.  WHAT YOU WILL DO * Own and manage MOIA’s leased office portfolio across all locations in Germany. Coordinate global standards with our US Team.  * Act as the central point of contact for property owners, ensuring a consistent, professional, and aligned communication approach.  * Ensure Corporate Design and workplace standards are implemented and maintained across all offices.  * Define and coordinate cross-location work packages, covering branding, space usage concepts, safety, and service levels.  * Prepare clear briefings and requirements for external partners such as architects, interior designers, and specialist planners.  * Coordinate trades, evaluate proposals, and support decision-making together with internal stakeholders.  * Build and maintain administrative guidelines for non-IT office procurement, including furniture and workplace equipment, with a focus on standardization and efficiency.  * Consolidate suppliers across locations and collaborate closely with Procurement to improve scalability and cost transparency.  * Continuously develop organizational structures and processes related to workplace and office portfolio management.  WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Proven experience in multi-location workplace management, corporate real estate, office portfolio management, or organizational development.  * Strong project management skills and experience working across multiple stakeholders.  * Excellent coordination and communication skills, both internally and externally.  * Structured, pragmatic, and solution-oriented working style.  * Willingness to travel occasionally to MOIA locations within Germany.  * Fluent in German and English (business-fluent).  We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you. OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

Mercanis

DEINE AUFGABEN Als Procurement Excellence Manager bei Mercanis gestaltest du die Weiterentwicklung unserer Plattform und übersetzt komplexe Herausforderungen in klare, wirkungsvolle Produktlösungen. Du arbeitest eng mit CSM, Design und Engineering zusammen und erhältst einen tiefen Einblick in den Alltag eines schnell wachsenden SaaS-Unternehmens. Dabei verantwortest du strategische Initiativen, priorisierst Anforderungen und treibst eine nutzerzentrierte Produktentwicklung voran. Deine Arbeit hat direkten Einfluss auf unsere Roadmap, die User Experience und das Wachstum von Mercanis, ideal, wenn du gern Verantwortung übernimmst und echte Probleme unserer Nutzer löst. DEIN AUFGABENBEREICH * Arbeite eng mit cross-funktionalen Teams wie CSM, Design und Engineering zusammen und fungiere als zentrale Schnittstelle zwischen Business und Tech * Führe User Research durch, identifiziere die echten Pain Points unserer Nutzer und übersetze Erkenntnisse in konkrete Produktverbesserungen * Sammle Feedback, analysiere Produktnutzung und Performance, und leite Trends sowie Optimierungs­potenziale ab * Beobachte Markt- und Wettbewerbsentwicklungen kontinuierlich und entwickle Benchmarks sowie Best-Practice-Analysen * Übersetze Geschäftsanforderungen und Strategie in klare User Stories und unterstütze die Priorisierung sowie Weiterentwicklung unserer Roadmap * Übernimm Verantwortung für den Produkterfolg und trage maßgeblich dazu bei, Mercanis langfristig als Marktführer zu positionieren und Kundenzufriedenheit sicherzustellen DEIN PROFIL * Du hast 2–3 Jahre Erfahrung Bereichen wie Solution Engineering, Consulting oder Business Analytics – idealerweise im SaaS-Umfeld ODER relevante Erfahrung im Bereich Procurement Excellence, strategischem Einkauf oder Supply Chain Management * Du hast bereits in agilen, schnelllebigen Umgebungen gearbeitet und fühlst dich in interdisziplinären Teams wohl * Du bringst praktische Erfahrung mit digitalen Produkten und Softwareentwicklung mit * Du begeisterst dich dafür, komplexe Nutzerprobleme zu verstehen und in klare, umsetzbare Schritte zu übersetzen * Du arbeitest proaktiv, übernimmst gern Verantwortung und überzeugst durch starke organisatorische und kommunikative Fähigkeiten * Du verfügst über ausgeprägte analytische Fähigkeiten, ein gutes Auge fürs Detail und eine Hands-on-Mentalität * Du fühlst dich wohl in unklaren Situationen und behältst auch in herausfordernden Momenten einen kühlen Kopf * Du arbeitest gern eigenständig und scheust dich nicht vor Verantwortung * Du sprichst fließend Deutsch und Englisch WARUM WIR? * Mentoring & persönliches Wachstum: Du arbeitest eng mit erfahrenen Seriengründern zusammen, die dich in deiner fachlichen und persönlichen Entwicklung aktiv begleiten und fördern * Raum für Ideen: Bei uns herrscht eine offene Unternehmenskultur mit echtem Sparring. Du übernimmst Verantwortung und bekommst den Freiraum, deine Ideen umzusetzen * Team-Mindset: Dich erwartet ein engagiertes, neugieriges Team, das mutig ausprobiert, offen kommuniziert und sich ständig weiterentwickelt – gemeinsam und voneinander * Kultur der Wertschätzung: Wir wachsen gemeinsam, feiern Erfolge als Team und pflegen einen ehrlichen, respektvollen Austausch – ob im Alltag oder bei regelmäßigen Events * Zentrale Lage: Unser Büro liegt im Herzen des Berliner Startup-Ökosystems – mit guter Anbindung, inspirierender Umgebung und tollen Menschen * Dein Setup, deine Entscheidung: Du arbeitest mit dem System deiner Wahl – ob Apple, Windows oder Linux, du entscheidest * Faires Gehalt & Beteiligung: Wir bieten dir ein wettbewerbsfähiges Gehalt – plus die Möglichkeit, direkt am Unternehmenserfolg von Mercanis teilzuhaben