Working Student Sustainability & Compliance (m/f/d)

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Team: Celonis is looking for an exceptional candidate to join our Global Employment Law & Compliance team. With operations spanning more than 20 countries across Europe, North America, and Asia, our Legal team plays a critical role in supporting the company’s global expansion. This is a unique opportunity to join an organization redefining how AI and data transform the business world. Based in Madrid, this part-time Internship (20 - 30 hours/week) will collaborate closely with the wider international Legal team. The Role: As a Working Student, you will be actively involved in driving our departmental and corporate goals forward. Applying your legal knowledge to the world of artificial intelligence, you will coordinate compliance and advisory queries, identify cross-border best practices, and assist in drafting processes, policies, and legal documents. A defining focus of this role is our integration of advanced technology. You will play a key role in supervising and refining AI-generated legal content, ensuring its absolute accuracy, and exploring how these tools can be leveraged to generate reliable legal insights. This position offers an exceptional opportunity to join our dynamic legal team, allowing you to develop into a strategic thinker while actively shaping the future of legal work.   Key Responsibilities:  Legal Research & Documentation * Conduct global legal research on employment laws and regulations under the guidance of senior team members.  * Summarize case law, regulatory updates, and guidance materials for internal distribution. * Assist in drafting, reviewing, and updating internal policies, procedures, and legal documentation. * Organize, help draft and manage critical documentation for ongoing internal investigations. Policy & Compliance Assistance * Help maintain and update legal databases and tracking tools.  * Support the team in ensuring that documents and policies are aligned with local legal requirements. General Legal Support * Help design and format training materials, workshops and presentations. * Assist in distributing compliance reminders, newsletters, or updates to relevant teams. AI & Technology Innovation  * Review AI-generated legal content for accuracy, flagging inconsistencies or potential issues. * Leverage AI tools to support basic legal queries and assist with early-stage research for larger projects. * Provide input on how AI-generated insights can be improved based on context and team feedback. Team Coordination & Collaboration * Maintain shared folders, legal templates, and knowledge libraries to ensure centralized, up-to-date access across the team. * Collaborate with the People & Culture team to support cross-functional tasks such as onboarding materials or process guides.   Qualifications & Experience  Education, Languages & Location * Recent graduated degree or enrolled Student in Law (Staatsexamen / Business Law / LL.B. / LL.M.) or a related field. * Business Fluent English (spoken and written); native-level proficiency or equivalent. Knowledge of Spanish or German is a strong plus. * Based in Madrid to work on-site from the Celonis Office. Technical Skills * Proficiency in Google Workspace (Google Sheets, Google Drive, Google Mail,  Google Slides). * Experience using AI and familiarity with AI tools is highly valued.  Legal & Compliance Knowledge * Basic understanding of employment law, HR-related legal issues, and compliance frameworks. * Strong interest in emerging legal topics, especially those involving AI and data privacy. Soft Skills & Work Style * Strong communication skills, both verbal and written. * Highly organized, detail-oriented, and able to thrive in a fast-paced environment. * Demonstrated project management abilities and the capacity to manage multiple tasks simultaneously. * An analytical mindset with a structured approach to problem-solving and a quick learning ability. * Capable of working independently as well as collaboratively within a global team What Celonis can offer you: * Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. * Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. * Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. * Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. * Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. * Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. * Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. * Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. * Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. About Us: Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video [https://academy.celonis.com/learn/video/discover-the-ems]. Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices [https://www.celonis.com/careers/candidate-notices] By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process [https://www.celonis.com/careers/privacy-notice/]. Please be aware of common job offer scams, impersonators and frauds. Learn more here [https://www.celonis.com/careers/fraud-alert/].

WE ARE LOOKING FOR A CUSTOMER PERFORMANCE INTERN TO SUPPORT OUR MOBILITY OPERATIONS TEAM IN MANAGING CUSTOMER RELATIONSHIPS, LOAN REPAYMENTS, AND FLEET PERFORMANCE AS WE SCALE OUR E-MOBILITY BUSINESS ACROSS AFRICAN MARKETS. ''This role offers the opportunity to gain hands-on experience in fintech operations at the intersection of mobility and financial inclusion. You'll support customer outreach, debt collection, and fleet management activities that help thousands of customers build credit while accessing income-generating assets, working alongside experienced professionals in collections, operations, and customer success'' ABOUT US We foster a culture where operational excellence meets genuine care for customer outcomes. Our team values data-driven decision-making, collaborative problem-solving, and processes that balance business performance with customer dignity. You'll gain practical experience in how collections, fleet management, and customer performance tracking directly contribute to both business sustainability and financial inclusion, working at the intersection of fintech and e-mobility. At M-KOPA, our Mobility business isn't just about asset financing—it's about enabling economic opportunity through responsible lending and customer support that helps people succeed. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: * Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits * Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules * Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members * Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately * Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk) * Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues * Assisting with routine driver-related issues and helping facilitate communication with external stakeholders * Helping identify and track customers with overdue payments and supporting documentation for recommended actions * Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities * Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities * Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance This is an internship role based in Nairobi, Kenya. YOUR APPLICATION SHOULD DEMONSTRATE: * Proven experience in collections, fleet management, or customer performance roles * Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism * Ability to manage field operations, including interacting with local law enforcement and community leaders * Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk) * High attention to detail and ability to multitask in a fast-paced environment * Willingness to travel and work flexible hours as operational needs require * Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage * Understanding of or interest in fintech and financial inclusion is desirable If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.