Handylover? Call Center Agent / Kundenbetreuer (w/m/d) - Mobilfunk

Laminar Projects

Are you a Project Manager who is a bit tired of the standard old-fashioned way of doing things in the construction industry?  Do you get deep satisfaction from making things run more efficiently using a good dose of common sense and maybe a bit of technology?  Do you crave the freedom, power, and support to bring fresh ideas to how work is delivered, so client expectations are not just met, but smashed?  Have you ever wanted to work a bit more flexibly but still be hands-on in construction and improving the industry? Sounds like a dream. Well, it isn’t, it is quite real!  Read on!  ___________________________________________________________ We are Laminar Projects!    We are an award winning consultancy that implements technology to improve the delivery of complex construction projects. Improving construction strengthens the very foundation of human civilisation. (Watch our short film about it)  We also have a separate product team, Shape Construction, that takes the deep understanding of the projects we work on to develop construction management software products.  The core of all this is our true secret sauce; people. We only recruit kind and authentic people who are fast learners. We are deeply focused on designing a new type of place that is optimised for the flourishing of the people in the team first and foremost. This approach has allowed us to grow from just 2 people in 2017 to over 200 today and we are still very much at the beginning! Joining us isn’t just some “job”, we challenge you to be your best self in all aspects of life.  Our vision is designed to align how we operate with the fundamental aspects that enable anyone to have a fulfilled life: - Connects us with meaningful relationships  - Inspires us to develop ourselves to become better humans  - Empowers us to pursue our own learning adventures  ___________________________________________________________  4 core values for a good life We believe a life of human flourishing is all about meaningful relationships with others and challenging yourself to create a positive impact. Our four core values are grow yourself, care about people, execute to greatness and build civilisation. This philosophy goes much deeper and you can see more on our website.  We are achieving this vision through the following two missions:   1. To fully digitise the construction of human civilisation  2. To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society  Laminar Projects is proud to be recognized as one of the UK’s Best Workplaces in Construction, Engineering & Property™ for 2024! Join a team where learning, collaboration, and growth are at the core of everything we do, and where solving big challenges is part of the fun. ___________________________________________________________  The Role  This is a hybrid role which will combine remote working with site presence in client projects.   Who is this role for? This role is specifically for project management professionals,  who are experienced working in Data Centres, preferably on the developer/end customer side, although we will also consider GC experience. Only tick one of these boxes? Apply anyway as no one meets every requirement. Purpose of the role  - Supercharge client service: Deliver cutting-edge project and cost management services in the construction industry, powered by the latest digital tools and technologies. - Cradle-to-grave expertise: Oversee all project aspect of projects, typically through Stages 2-6, following the appropriate stage gate process in your region.  - Creation of detailed project execution plans, appropriate to the stage gate/design maturity.  - Champion collaboration: Work hand-in-hand with commercial managers to ensure timely, on-budget, and high-quality project delivery. - Innovate fearlessly: Bring fresh ideas to the table, design new processes, and exceed industry expectations with progressive thinking. - Embrace digital transformation: Lead the integration of project management elements through Laminar's project controls-centric delivery, streamlining workflow and maximizing control. - Think outside spreadsheets: You don't have to be a data fanatic, but a desire for a digitally enhanced approach is essential.   Data Centre Focus (Desirable) - While not essential, prior experience in data center projects as a client or general contractor representative/consultant would be valued.  - Understanding local regulations of contractual practices (desirable).  - Proven ability to develop comprehensive project strategies for data center projects, encompassing scheduling, risk management, and cost control, from initiation to close-out and handover. - Demonstrated success in leading negotiations with clients, contractors, and stakeholders to secure optimal terms and favourable outcomes in data center environments. Regional focus Native speaking is desirable. Understanding local regulations of contractual practices (desirable).  Your Capabilities  You will be a seasoned Senior  Project Manager, with extensive experience working directly with clients, ideally with some stints working for Tier 1 or 2 Contractors as well, to provide the well-rounded experience that is hugely valuable as a consultant.  ​​ Must-Have - Mastery: Project background with at least 8+ years of experience on construction projects, including hands-on claims involvement from start to finish  - Communication: Proficient communicator in written and verbal English  - Leadership: A relentless approach to dealing with people - Impact: A track record of making projects and organisations better beyond just doing the basics    Nice to Have - Mastery: Decent Excel skills, a strong interest in data, and a well-rounded knowledge of project management principles  - Communication: The charisma, influence and presence to get construction people to do new things and take the best approach  - Leadership: A proven leader/coach/developer of teams - Impact: A track record of implementing scalable and repeatable solutions in projects and organisations that had a significant positive impact  Laminar isn’t the place for you if any of the following is true:  - You want an easy, chilled-out role without much challenge  - You like to be the smartest person in the room  - You don’t like continuously receiving honest and candid feedback  - You prefer to do your own thing rather than work with a team  ___________________________________________________________  Salary and Benefits  Standard Stuff  - Competitive salary dependent on location and capability   - In-House Coaching Sessions  - Discretionary bonus scheme for all team members The Life-Changing Stuff - Flexibility: Getting things done is what really matters, not what time of day you do it. That means you don’t have to ask permission for things like picking up your kids or going to the doctor, just keep your team in the loop if you think they will be affected.   - Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us. You have a coach, mentor, well-being therapist and a development-orientated environment: That’s literally what our vision is all about and the primary reason Laminar exists.  - Be surrounded by the best: We only hire and retain the very best people. You might be used to being the smartest in the room but that won’t be the case in Laminar. You will be surrounded by people you can learn from. We are 100% meritocratic so fast progression is the norm. You will be supported to excel in whichever areas you are most interested in! With Laminar, development is unbounded  - Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us ___________________________________________________________ Application We get thousands of applications so please write us a letter as part of your application explaining:  - Why do you want to join us?   - What do you think you bring to the team?  We aren't a giant faceless corporation; we really care about the people who want to join our team so all letters will be read thoroughly.  You must be located and have the current right to work in the EU. In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself.

Behavox

ABOUT BEHAVOX Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service. At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems. Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot. Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo. ABOUT THE ROLE The Client Solutions Analyst 2 is an individual contributor within Professional Services responsible for delivering managed services to clients related to the Behavox platform personas. Based in Japan, this role supports regional and global financial services customers by enabling Power User, Admin, and Data Admin personas through structured training, technical configuration, and ongoing operational support. The role owns defined workstreams within managed service engagements, including platform configuration, data review, troubleshooting, and operational enablement of client personnel. The Analyst will operate as a primary specialist in one persona area (Platform Admin, Power User, or Data Admin) while maintaining working proficiency across the remaining personas to provide secondary coverage as engagement needs require. The Analyst is responsible for supporting the establishment and operationalisation of the client-side Centre of Excellence (CoE) for the selected personas, with CoE ownership residing with the client post-handover. This position operates with day-to-day autonomy on assigned tasks while escalating complex issues via the PSP Jira Service Desk to on-call senior team members. WHAT YOU'LL BRING * Behavox Platform Functionality (Power User, Admin, Data Admin Personas) – In-depth understanding of workflows, permissions, alert management, data quality, and reporting capabilities required to configure and support key client personas. Applies this knowledge to deliver accurate configurations and structured enablement * Financial Services Compliance Risks – Knowledge of market abuse, communications surveillance, and regulatory obligations relevant to global and Japanese financial institutions. Familiarity with JFSA regulatory expectations and their implications for surveillance programme design is required. Uses this understanding to align configurations and training with client risk frameworks * Managed Services Delivery Models – Knowledge of recurring service structures, scope management, and client support processes. Understanding of the distinction between Managed Services (Behavox-operated personas on behalf of the client) and Training & Certification packages (client-operated personas with Behavox enablement), and the ability to position each appropriately. Supports ongoing engagements by maintaining continuity, documentation, and service quality * Technical Documentation Standards – Understanding of structured documentation for configurations, training materials, and process guides. Produces accurate and reusable documentation aligned to delivery standards * Model Risk Governance and SR 11-7 Alignment – Understanding of model risk management principles, including SR 11-7 frameworks as they apply to surveillance scenario validation, outcomes analysis, and alert tuning. Ability to liaise with client Model Risk Management teams and support the auditability of Behavox Quantum detection models WHAT YOU'LL DO * Platform Configuration Ownership – Independently configures workflows, user roles, rules, and reporting elements for assigned clients, ensuring accuracy and alignment to defined requirements. Accountable for validating configurations prior to client deployment * Client Operational Enablement (CoE Personas) – Delivers structured operational enablement sessions for Power Users, Admins, and Data Admins within active managed service engagements, ensuring users can operate and manage the platform effectively. Owns preparation of materials and post-session follow-ups. Note: formal Bootcamp-style Training & Certification delivery (two-day, in-person courses leading to persona certification) is a separate service line and may be assigned as an additional responsibility where appropriate * Managed Services Support Execution – Provides day-to-day operational support for managed service clients, including issue resolution, configuration updates, and user enablement. Manages assigned requests within the PSP Jira Service Desk, operating within agreed scope, SLOs, and t-shirt sizing frameworks. Demonstrates sound judgement in determining when to resolve independently versus when to escalate to engineering via other relevant tickets (IWP or CS) * Business and Technical Requirements Translation – Converts client requirements into documented configuration tasks and structured solution outlines. Ensures traceability between client needs and implemented system changes * Data Administration and Ingestion Control – Owns end-to-end oversight of assigned data integrations, including monitoring data adapters, reviewing daily data quality and completeness reports (including the Daily Summary Report), and identifying ingestion anomalies. Performs root cause analysis on ingestion failures (e.g., schema or API changes), and ensures appropriate escalation and remediation WHAT WE OFFER * The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies * A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence * A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families * Modern, comfortable office in Tokyo, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home * A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance ABOUT OUR PROCESS Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values. As part of the process, candidates will first participate in a series of interviews focused on evaluating their expertise. Candidates who successfully progress through these interviews will then be invited to complete a live exercise. The purpose of this live technical assessment is to validate the candidate’s stated competencies and assess their ability to solve complex problems with speed and accuracy. Note that whenever possible, we aim to conduct interviews in person at our offices. We recognise and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment. Please note the following: * A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification. * Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE:  As IT Workplace Operations Engineer, you will play a key role in ensuring a seamless, secure, and scalable IT experience across our global hybrid workforce. This is a hands-on technical role with growing ownership - you'll move beyond day-to-day support to take responsibility for IT systems, processes, and service quality across your area. Working closely with Workplace, Security, People Ops and Engineering teams, you'll contribute to both the operational running of IT and the continuous improvement of how we deliver it. This is the right role for someone who has solid IT foundations and is ready to take the next step - owning workstreams, driving small-scale improvements, and becoming a trusted technical resource for the team and the wider business. * Support and maintain IT operations for in-office and remote teams, ensuring consistent, high-quality service delivery with minimal disruption * Take ownership of endpoint and device management across Intune, Jamf, MDM and SSO platforms, ensuring availability, performance and compliance * Manage IT asset lifecycle end-to-end - procurement coordination, provisioning, lifecycle tracking, audit support and secure decommissioning * Ensure a smooth employee experience by owning onboarding and offboarding device workflows, working closely with People Ops and Security * Manage and maintain office AV equipment and conference room technology, ensuring reliability for day-to-day and event use * Identify and implement process improvements and lightweight automation opportunities to reduce manual work and improve support efficiency * Contribute to the documentation of IT processes, runbooks and workflows, helping move the team from reactive to proactive operations * Support compliance with company security policies and industry standards, contributing to audits and risk assessments as needed * Collaborate with cross-functional teams including Engineering, Security and Workplace on IT initiatives and policy alignment * Act as a go-to technical resource for junior colleagues, providing guidance, knowledge-sharing and hands-on support to raise the team's overall capability * Participate in the on-call rotation to provide after-hours technical support when required WHAT WE ARE LOOKING FOR:  * 3-5 years of experience in IT operations or workplace support, with clear progression beyond helpdesk into systems ownership, hands-on expertise with modern IT tools including MS Intune, Jamf, Meraki Wireless Networks, and Okta. * Well-versed in ITIL principles and fluent in ITSM platforms such as Jira or ServiceNow across incident, request and change management * Confident troubleshooting Windows and Mac devices across hardware, software and connectivity issues * Solid working knowledge of G-Suite and Microsoft 365 administration and support * Competent in AV and conference room technology management, keeping environments reliable for everyday use and events * Beginning to explore automation, scripting or Infrastructure as Code - GitHub or Terraform exposure is a plus * Strong documentation habits - able to write clear runbooks, process guides and handover notes * A natural go-to for junior team members - approachable, knowledgeable, and invested in bringing others along * Effective communicator who can engage confidently with both technical peers and non-technical stakeholders * Comfortable working in a fast-paced, high-growth environment where priorities shift and ownership is encouraged WHAT YOU’LL GET IN RETURN: * Competitive Compensation -  competitive salary and share options * Time Off – Generous annual leave on top of bank holidays. * Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. * Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. * Health Insurance – Private family insurance with additional OPD coverage and top-up options. * Life & Accident Cover – Comprehensive accidental and life insurance protection. * Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. * Volunteering & Development Days – Paid days annually for volunteering or personal growth. * Learning & Development – Annual budget for books, courses, coaching, and more. * WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. * Home Office Setup – Contribution towards setting up your home office * Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. * Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.