
Viant Technology · Boston, Massachusetts, United States
WHAT YOU’LL DO We are seeking a technically skilled and process-oriented Panel Systems Manager to oversee and optimize the systems, workflows, and automations ...
We are seeking a technically skilled and process-oriented Panel Systems Manager to oversee and optimize the systems, workflows,
and automations that support the full panelist lifecycle. In this role, you will own the organization's Panel facing CRM
ecosystem, design scalable operational processes, and leverage automation and AI to improve efficiency, data quality, and the
panelist experience.
You'll partner closely with Operations, Engineering, Product, and Support teams to translate business needs into scalable system
solutions that support recruitment, onboarding, engagement, retention, support, and offboarding.
The ideal candidate is analytical, highly organized, technically proficient, and experienced in building CRM solutions, workflow
automations, and operational systems in a fast-paced environment.
systems.
onboarding, engagement, retention, support, and offboarding.
support operations, and optimize panel management.
system solutions.
experience.
and compliance requirements.
role.
to improve operational efficiency.
Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was
voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental
leave and unlimited PTO and more.
Base compensation range: $100,000 - $130,000
In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final
title and compensation for the position will be based on several factors including work experience and education.
About Viant
Viant Technology (NASDAQ: DSP) is an exclusively buy-side, AI-powered advertising platform purpose-built for CTV. Viant uniquely
combines proprietary content intelligence, household-level identity resolution, and person-level attention signals to connect
advertisers with real customers and drive measurable outcomes across the open internet. Through its award-winning AI solutions,
Viant is building the future of autonomous advertising, where AI doesn't just assist the campaign, it delivers real results. Learn
more at viantinc.com.
Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful
discrimination against employees or applicants based on race (including traits historically associated with race, such as hair
texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental
disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender
identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation,
transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws.
Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is
associated with a person who has or is perceived as having any of those characteristics.
By clicking “Apply for this Job” and providing any information, I accept the Viant California Personnel Privacy Notice.
WHAT YOU’LL DO We are seeking a technically skilled and process-oriented CRM Administrator to oversee and optimize the systems, workflows, and automations that support the full panelist lifecycle. In this role, you will own the organization's Panel facing CRM ecosystem, design scalable operational processes, and leverage automation and AI to improve efficiency, data quality, and the panelist experience. You'll partner closely with Operations, Engineering, Product, and Support teams to translate business needs into scalable system solutions that support recruitment, onboarding, engagement, retention, support, and offboarding. The ideal candidate is analytical, highly organized, technically proficient, and experienced in building CRM solutions, workflow automations, and operational systems in a fast-paced environment. THE DAY-TO-DAY * Own the administration, configuration, and ongoing optimization of the organization's CRM platform and panel management systems. * Design, build, and maintain scalable workflows and automations that support the full panelist lifecycle, including recruitment, onboarding, engagement, retention, support, and offboarding. * Develop AI-powered workflows and intelligent automations to improve operational efficiency, reduce manual processes, enhance support operations, and optimize panel management. * Partner with cross-functional stakeholders to identify operational challenges and translate business requirements into scalable system solutions. * Monitor system performance, workflow effectiveness, and data quality, proactively identifying opportunities for improvement. * Create and maintain dashboards, reports, documentation, and process maps to support operational visibility and decision-making. * Manage integrations between CRM platforms, internal databases, and third-party applications using APIs and automation tools. * Troubleshoot system issues, investigate workflow failures, and provide technical support for operational teams. * Recommend and implement continuous process improvements that enhance scalability, operational efficiency, and the panelist experience. * Ensure system configurations, workflows, and data management practices align with organizational policies, security standards, and compliance requirements. GREAT TO HAVE * 3–7 years of experience in CRM administration, systems management, operations technology, or a related technical operations role. * Hands-on experience administering CRM platforms and building workflow automations. * Experience designing scalable operational processes and lifecycle automations. * Experience with AI tools, automation platforms, and intelligent workflow solutions, with the ability to identify opportunities to improve operational efficiency. * Experience working with APIs, system integrations, or low-code/no-code automation platforms. * Strong analytical, troubleshooting, and problem-solving skills. * Ability to manage multiple priorities and projects independently. * Excellent communication and cross-functional collaboration skills. LIFE AT VIANT Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. Base compensation range: $100,000 - $130,000 In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final title and compensation for the position will be based on several factors including work experience and education. #LI-TD1 About Viant Viant Technology (NASDAQ: DSP) is an exclusively buy-side, AI-powered advertising platform purpose-built for CTV. Viant uniquely combines proprietary content intelligence, household-level identity resolution, and person-level attention signals to connect advertisers with real customers and drive measurable outcomes across the open internet. Through its award-winning AI solutions, Viant is building the future of autonomous advertising, where AI doesn't just assist the campaign, it delivers real results. Learn more at viantinc.com. Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. By clicking “Apply for this Job” and providing any information, I accept the Viant California Personnel Privacy Notice. [https://www.viantinc.com/wp-content/uploads/2023/02/Viant-2023-California-Personnel-Privacy-Notice-AMERICAS-1094795100-v11.pdf]
Join us as a Senior Compliance Systems Manager (all genders) - Autonomous Vehicles in our Product & Regulatory Compliance team and help shape the future of autonomous mobility! As Senior Compliance Systems Manager (all genders), you will play a key expert role with high strategic impact on the future of autonomous mobility. You'll take direct ownership of the digital systems that enable product compliance across EU and US deployment markets, helping shape how compliance is managed at scale through digital transformation and automation. Working at the intersection of technology, regulation and real-world deployment, you'll collaborate with Engineering, Regulatory Affairs, Quality and IT to build scalable compliance solutions that support the safe deployment of autonomous vehicles. Join a collaborative, interdisciplinary environment with a strong ownership culture where your work will directly contribute to bringing autonomous mobility to public roads. YOUR ROLE AT MOIA As Senior Compliance Systems Manager, you will be responsible for defining and continuously evolving the digital systems, governance and processes that enable product compliance throughout the product lifecycle. Our product is the autonomous ID.Buzz and all the necessary systems in our ecosystem required to safely operate it with passengers on public roads. You will ensure compliance information is structured, traceable and audit-ready across products, markets and regulatory domains. By driving digitalization and automation, you'll reduce manual compliance effort, support homologation activities and enable efficient market launches across Europe and the United States. WHAT YOU WILL DO * Own and continuously improve MOIA's compliance systems strategy supporting our Product Compliance Management System (PCMS) * Design and evolve scalable compliance systems, ensuring seamless integration with engineering, quality and IT platforms * Collaborate closely with Engineering, Quality, Regulatory Affairs and IT to implement scalable compliance solutions and integrate regulatory requirements into modern software development processes and CI/CD workflows. * Establish end-to-end traceability between regulatory requirements, engineering artefacts, testing activities and compliance evidence * Drive automation and digitalization of compliance processes to improve efficiency and audit readiness * Define governance principles for system ownership, configuration and data management * Continuously improve the compliance ecosystem to support future regulatory requirements and international growth WHAT WILL HELP YOU TO FULFILL YOUR ROLE * Several years of experience designing or managing compliance systems, engineering systems or digital governance solutions in automotive or another highly regulated industry (e.g. aerospace, rail, medical devices or industrial automation) * Experience with Product Compliance, Regulatory Compliance, Quality Management, Engineering Excellence or Digital Transformation. * Experience with compliance automation platforms such as Vanta (or comparable tools), as well as enterprise engineering platforms such as Teamcenter, Polarion, Codebeamer, Jama, DOORS, Windchill, Signavio or similar. * Good understanding of modern software development processes, CI/CD toolchains and the ability to integrate regulatory requirements into engineering workflows * Strong understanding of traceability, evidence management and product lifecycle governance, with the ability to translate regulatory requirements into scalable digital processes and system solutions. * Business fluent German and English skills. What we offer * A key expert role with high ownership and visibility in a growing autonomous mobility company in a highly motivated cross-disciplinary team with a deep topic expertise * The opportunity to shape compliance governance and tooling from the ground up * Work at the intersection of technology, regulation, and real‑world deployment * A collaborative, interdisciplinary environment with strong ownership culture We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus) * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) * Budget and monthly expense allowance for home office setup * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes * Mental health support, 1:1 sessions with external professionals and mental unload workshops * 30 vacation days, sabbatical and unpaid leave option * Relocation support with service provider (visa, administration, etc.) * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here. BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.
Customer Project Manager The Customer Project Manager leads cross-functional project teams to deliver advanced technical solutions on schedule and within budget. This role bridges the gap between engineering, operations, business needs, and client expectations, overseeing all phases of the project lifecycle—initiation, planning, execution, monitoring, and closure. This role is expected to build strong relationships across functions and with customers, managing expectations and communicating clearly and professionally, even when sharing difficult updates. Responsibilities * Develop and maintain project plans, schedules, resource requirements, and budgets that align with customer and business objectives. * Lead and coordinate cross-functional teams (engineering, IT, product, QA, manufacturing) to deliver project objectives in a matrixed environment. * Identify, track, and resolve issues and risks, including mitigation planning and escalation as needed. * Serve as the primary communication channel between technical teams, business stakeholders, and customers; set and manage expectations proactively, including communicating difficult news when required. * Provide regular status reporting on milestones, risks, issues, and budget variances to internal and external stakeholders. * Ensure project documentation (requirements, designs, schedules, test plans, notes) is accurate, complete, and up to date. * Manage changes to project scope, schedule, and resources using structured change-management processes. * Facilitate technical discussions and decisions, supporting teams with troubleshooting and problem-solving across the project lifecycle. * Ensure deliverables meet quality standards and applicable regulatory or customer requirements. * Advocate for and coordinate resource needs (people, budget, tools) across supporting functions to keep projects on track. ---------------------------------------------------------------------------------------------------------------------------------- Qualifications * Bachelor’s degree in Engineering or related technical field. * 3+ years of experience managing technical or engineering-driven projects, preferably in manufacturing or industrial environments. * Able to read and interpret customer specifications. * Strong project management fundamentals: * Scope, schedule, and budget management. * Risk and issue identification, mitigation, and tracking. * Familiarity with project management tools (e.g., Smartsheet, MS Project, Jira or similar). * Excellent verbal and written communication skills with both technical and non-technical audiences. * Proven ability to manage competing priorities and deadlines in a fast-paced environment. * Strong analytical and problem-solving skills and high attention to detail. ---------------------------------------------------------------------------------------------------------------------------------- Additional Success Factors * Experience working in a matrix organization and with distributed/remote teams across multiple time zones; willingness to flex work hours to support global collaboration. * Familiarity with design and manufacturing of industrial heater and control-panel systems, including: * Working with industrial electric heaters and their role in thermal systems. * Reading and interpreting electrical schematics, wiring diagrams, and panel layouts for heater and control-panel assemblies. * Understanding common panel components (breakers, fuses, contactors, relays, terminal blocks, PLCs, HMIs) and how they are applied in heater systems. * Basic knowledge of temperature sensing and control hardware (thermocouples, RTDs, temperature controllers, power controllers). * Understanding manufacturing processes. * Demonstrated ability to motivate, guide, and inspire cross-functional teams without direct authority; strong stakeholder management and relationship-building skills. * Comfortable taking a proactive approach to risk mitigation and issue resolution, anticipating problems before they impact scope, schedule, or budget. * Skilled in negotiation and conflict resolution, including securing resources and resolving cross-functional misalignment. * Highly organized, with a strong focus on documentation, note-keeping, and traceability across the project lifecycle. * Ability to quickly learn new technical domains and understand system-level interactions between heaters, panels, controls, and manufacturing processes. * PMP or similar project management certification.