Operations Analyst

suena energy

INTRO Hamburg | €60.000 - €70.000 annual | Full-time | 30 days vacation | German & English C1 Are you passionate about intelligent and digital solutions for the energy transition? Join suena energy as a Operations Analyst (f/m/x) and help us ensure reliable operations of our trading and asset management processes! suena energy is a green tech startup specializing in algorithmic energy trading for energy storage systems and renewable energies. Our vision: a world where clean energy is used reliably, economically, and intelligently. With our AI-based optimization and trading software, we maximize the revenues of operators of large-scale energy storage and renewable assets on short-term electricity and balancing markets - while simultaneously minimizing their risks. We’re a team of more than 50 people, combining a warm, supportive team culture with true startup drive. Following our successful Series A, we’re expanding our team - and looking for an experienced incident & operations specialist to build the foundations, structures, and processes of this newly formed function as we rapidly scale and onboard more assets each month. YOUR MISSION * Monitor trading alerts and dashboards, investigate anomalies, and drive quick, priority‑based resolution. * Coordinate seamlessly across Tech, Trading, Operations, partners, and customer technical contacts with clear, fast communication. * Execute manual trades when automation is limited and support new asset onboarding during testing and ramp‑up. * Create and update incident tickets, ensure follow‑through, and document actions and outcomes cleanly and reliably. * Improve playbooks and processes to boost scalability, consistency, and audit readiness. * Collaborate closely with Portfolio Management, Customer Success, Product, and Tech to feed operational insights into product and system improvements. YOUR PROFILE * You have strong situational judgment from high‑tempo environments like Trading, Tech Ops, Control Room Ops, Incident Management, or similar roles * You think analytically and in systems, quickly interpreting complex asset and market behavior, spotting anomalies, and making clear priority calls * You stay calm and structured under pressure, managing several high‑impact incidents in parallel * You’re fluent with monitoring and alert‑driven tools (e.g., Grafana) and understand simple automation logic, incl. automated trading behavior * You communicate clearly and directly, especially in urgent situations, and work smoothly with technical partners and customer contacts * You work with precision and ownership, following rules, documenting cleanly, and acting with a service‑oriented mindset * You learn fast, especially when it comes to energy markets, automated strategies, grid basics, and asset performance metrics * You operate confidently in German and English (C1) and can join a 24/7 on‑call rotation in Hamburg WHY US? * Shape the Future: Help drive the energy transition with us! Join a booming market, real startup spirit, and make your mark in sustainability. * Connecting & Co-Creating: Strategy off-sites (like Denmark 2024) and onsite weeks for real collaboration and shared ideas. * Work Your Way: Home office and flexible hours – you know what works best for you and your team. * Team Spirit: Yoga, shared lunches, after-work fun – we support each other and keep the vibe strong, even when it’s busy. Barista, DJ, guitarist included – we can’t wait to discover your hidden talent! * Fair & Transparent: Clear structures, democratic decisions, and a feedback culture where your voice counts. * Body & Mind: Urban Sports Club membership, wellbeing check-ins, and mental health support – your energy matters. * New Office Vibes: 10th-floor office with rooftop terrace, canteen, great views, ergonomic desks, hardware of your choice, and pet-friendly! * Sustainable Extras: Deutschlandticket, FutureBens, and more – supporting your mobility and future. WHAT ELSE? We look forward to receiving your application, earliest start is as soon as possible. If you have any questions, feel free to reach out - your contact is Kathi (Interim Talent Partner). You’ll hear back from us within 5 working days of your application. We value your time and want to make the process as transparent as possible.Once we receive your application, we’ll send you a confirmation email outlining the next steps and what you can expect from our interview process. We can’t wait to meet you! suena energy is an equal opportunity employer. We celebrate diversity and reject any form of discrimination. It is important to us to create an inclusive environment for all our team members.We want to particularly emphasize that our call for applicants is addressed to all genders.The integration of people with disabilities is an opportunity and not a problem for us, and we, therefore, welcome their application.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Risk Operations team is looking for an experienced Credit Operations Analyst to join an industry leading global credit operations team. As a Credit Analyst, you will execute operational processes and scale programs while devising growth friendly solutions that reduce Stripe’s credit risk. Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk.  Billions of dollars are processed by Stripe each year and the Credit Operations team works to ensure that exposure is minimized while facilitating company growth. We are looking for someone passionate about commercial credit, the payments ecosystem, and has a strong desire to work collaboratively with peers and partners in the credit space while building and enhancing processes at scale. This person will work alongside a global team of analysts and build cross functional partnerships with engineering, strategy, sales, vendor management and more. The right candidate for this role should have an understanding of general credit principals, risk management, and credit modeling. Successful candidates for the role will have a minimum of four years experience in credit operations within the payments, fintech, or financial service spaces.  WHAT YOU’LL DO RESPONSIBILITIES * Work with merchants from successful venture-backed startups to well established institutions * Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns. * Investigate and action/triage escalations across multiple channels while providing accurate and timely responses * Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation * Identify risk factors & trends and further report said trends to the wider risk team  * Utilize analytics to optimize strategies which can be enforced across the portfolio  * Maintain regular communication with cross-functional stakeholders * Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements * Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years relevant experience with a solid understanding of general commercial credit principals. * 1+ years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders. * Experience using data to propose creative solutions to both tactical and strategic problems * Creativity, a team-focused mentality, and effective problem solving skills * The ability and desire to question the status quo * The ability to approach challenges from a user perspective while being pragmatic and solutions oriented * Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them PREFERRED QUALIFICATIONS  * Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows * Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.   WHAT YOU’LL DO As a Risk Operations Analyst you will be working to ensure our policies, operations, and workflows align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. RESPONSIBILITIES * Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. * Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements. * Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners. * Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends. * Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance. * Help build and scale processes across the financial crimes operations eco-system. * Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of experience in risk management, compliance, or financial operations. * Understanding of FinCrime red flags, its typologies, and how they can be identified. * Experience in developing/implementing process improvements. * Analytical and demonstrates reasoned logic to decision making and judgements, considers external/internal factors and is able to recommend solutions in complex situations. * Effective communication skills with the ability to produce clear, precise and concise written and presentation materials. * Ability to analyze feedback patterns and use these insights to drive process and product improvements. * Policy Development & Regulatory Knowledge: Proven track record developing compliance policies and procedures for payment processing environments. * Risk Assessment: Experience conducting merchant risk assessments, transaction monitoring, and implementing risk-based compliance controls.  * Operational Management & Scaled Operations: Experience driving operational outcomes and managing large-scale operations through vendor partnerships, third-party integrations, and automated solutions to achieve efficiency and scalability in compliance processes. PREFERRED QUALIFICATIONS * Data analysis tools such as SQL * Experience in transaction monitoring or financial investigations, Sanctions, AML/EDD/KYC/KYB * Knowledge of payment processing systems and associated risks