Customer Success Manager

Datadog

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:  * Partner with the sales team to ensure smooth transition and onboarding experience * Proactively build relationships with customers to create mutual trust   * Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts * Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively * Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates * Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: * A strong communicator with excellent attention to detail * Motivated by building long-term and long-lasting relationships * Driven by the opportunity to make a visible impact with your work * 5-7 years of experience in a customer account facing role * Customer-minded, always aiming to provide the most value possible * Excited by working in an ever-evolving and fluid solution focused environment * Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $86,000—$118,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Våning 18 AB

Som Customer Success Manager ansvarar du för att utveckla och vårda våra befintliga kundrelationer. Ditt fokus ligger på att säkerställa att kunderna upplever tydligt värde av våra tjänster och väljer att fortsätta samarbeta med oss över tid. Du blir en viktig del av kundresan – från onboarding och uppstart till löpande uppföljning, rådgivning och affärsutveckling. Du tar över och förvaltar en betydande del av bolagets befintliga kundstock, vilket innebär att du arbetar med etablerade relationer och får en central roll i att utveckla samarbetena vidare, öka kundnöjdheten, stärka förnyelsegraden och skapa långsiktigt värde för både kunden och Våning 18. Arbetsuppgifter Bygga och utveckla långsiktiga kundrelationer Säkerställa att kunderna upplever tydligt värde av vårt samarbete Arbeta proaktivt med uppföljning, rådgivning och kundutveckling Identifiera möjligheter till merförsäljning där det skapar affärsnytta för kunden Ansvara för att öka kundnöjdhet och förnyelsegrad Samarbeta nära säljare, tekniker och projektledare för att skapa bästa möjliga kundupplevelse Vi söker dig som Erfarenhet av kundrelationer, försäljning eller affärsutveckling Duktig på att bygga förtroende och skapa långsiktiga relationer Affärsmässigt tänk och förmåga att se möjligheter att utveckla kunder Självgående, strukturerad och lösningsorienterad Trivs med att arbeta mot tydliga mål och nyckeltal Uttrycker dig väl på svenska i tal och skrift Meriterande Erfarenhet från digital marknadsföring, SEO, Google Ads eller Paid Social värderas högt för denna roll

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.  RESPONSIBILITIES * Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive * Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team * Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team * Evangelize Stripe customer success stories and customer success systems and processes * Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status * Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry * Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.  * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product * Strong analytical skills and operating rigor * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Experience building comprehensive account plans * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Experience handling difficult customers or situations and can demonstrate resolutions * Must work within a team environment with sales and services peers * Ability to navigate data and people to find answers * A strong understanding of our business and products, and an ability to research/self-starter PREFERRED QUALIFICATIONS * Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Willingness to tackle things on your own * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly