Delivery Manager

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE As a Principal Search Architect, you will serve as the elite technical authority and visionary leader helping our largest enterprise customers unlock the full potential of Elasticsearch. Acting as a strategic, trusted advisor to CTOs and Enterprise Architecture teams, you will design, govern, and scale massive, complex Elasticsearch cluster topologies that transform application search performance, data retrieval infrastructure, and AI-powered semantic search capabilities. You will bridge the gap between business strategy and cutting-edge distributed systems engineering, collaborating directly with Elastic’s global Professional Services leadership, Core Engineering, Product Management, and Sales executives. In this high-impact role, you will shape the future of enterprise deployments by driving regional architectural standards, leading critical cluster migrations, and mentoring both Fortune 500 engineering teams and internal Elastic technical staff. WHAT YOU WILL BE DOING * Elasticsearch Core Architecture: Translate highly complex business requirements into resilient, next-generation enterprise retrieval architectures built natively on distributed Elasticsearch environments. * Cluster Governance & Design: Lead the overarching technical strategy and design authority for high-stakes customer engagements—from initial node blueprinting and capacity planning to custom mappings, shard strategy, Index Lifecycle Management (ILM), and cross-cluster replication (CCR/CCS). * Advanced Vector Search & AI Engineering: Design and operationalize cutting-edge semantic search architectures utilizing Elasticsearch’s native vector database capabilities, including kNN, Approximate Nearest Neighbor (ANN), ELSER (Elastic Learned Sparse Encoder), hybrid retrieval, and Retrieval-Augmented Generation (RAG) pipelines. * Performance Tuning & Optimization: Profile, benchmark, and tune distributed search and indexing performance for ultra-high-QPS environments with aggressive sub-second SLAs, optimizing Apache Lucene segment merging, caching layers, and heap/garbage collection configurations. * High-Throughput Indexing: Architect robust distributed ingestion strategies handling petabyte-scale throughput, optimizing cluster state performance, thread pools, and bulk indexing requests for maximum efficiency. * Cross-Functional Influence: Collaborate cross-functionally with Elastic Product Management and Core Engineering to influence the Elasticsearch codebase roadmap, surface edge-case bugs, and drive feature enhancement requests based on enterprise field realities. * Community & IP Development: Capture, formalize, and publish global best practices, reference architectures, and reusable solution patterns across the broader Elasticsearch and open-source engineering communities. * Culture of Excellence: Drive internal enablement initiatives, mentor senior engineers, and cultivate a culture of continuous technical excellence and deep mastery of Elasticsearch internals. WHAT YOU BRING * 8+ years as a Principal Architect, Lead Engineer, or Senior Systems Consultant with recognized, deep technical expertise specifically focused on Elasticsearch at a massive scale. * Elasticsearch Internals Mastery: Comprehensive understanding of distributed systems theory as it applies to Elasticsearch, including consensus protocols, internal node roles (master, data, ingest, machine learning), Apache Lucene indexing mechanics, and cluster state management. * AI-Powered Search Expertise: Proven track record of deploying production-grade semantic search solutions using Elasticsearch’s native ML nodes, dense/sparse vector fields, and integrations with modern NLP frameworks and LLM orchestration tools. * Cloud-Native Infrastructure: Advanced knowledge of orchestrating massive Elasticsearch workloads across cloud platforms (AWS, Azure, GCP) using cloud-native patterns, Docker, and Terraform. * Polyglot Coding: Strong proficiency in multiple programming languages (e.g., Java, Python, Go) with extensive experience utilizing official Elasticsearch client libraries and building custom plugins. * Elite Communication: Exceptional presentation and storytelling skills, with verified experience commanding a room of executive stakeholders to align technical Elasticsearch roadmaps with core business strategy. * Education: Bachelor’s, Master’s, or PhD in Computer Science, Engineering, or a related quantitative field, or equivalent deep industry experience. * Global Mindset: Comfortable working effectively across highly distributed, global teams and traveling to client sites as required for strategic architectural engagements. ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Cytora

Shape the Industry and Your Career At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens. The Role at a Glance Role: Delivery Manager Team: Customer Success Location: [Dallas / Chicago / Atlanta / Toronto / Lincoln / Remote] This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well. Position Overview We’re looking for a Delivery Manager to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth. What You’ll Do * Agile and Lean Practices: Champions best practices, coaches teams, and visualizes organizational work. * Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity. * Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team. * Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization. * Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision. * Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. * Team Management: Effectively manages a business analyst and a Customer Engineer. What We’re Looking For If this role sounds like the right next move, we’d love to hear from you. You might bring: * Proven experience in Agile project management, demonstrating successful implementation of methodologies. * Excellent problem-solving and critical-thinking skills, addressing challenges proactively. * Track record of managing multiple projects simultaneously, ensuring timely delivery. * Effective collaboration with stakeholders at all levels. * Strong understanding of technology and its applications, especially in AI/Data Science products. * Continuous learning mindset, staying abreast of industry trends in Agile practices. * Adaptability to a fast-paced and evolving work environment. Bonus points if you also have: * Multilingual skills: Ability to write and speak multiple languages. * Remote working experience: Successful remote working experiences. * Agile Certification: CSM, TKP, KMP, or KCP. * Industry experience: Distributed teams, AI/Data Science products. * Insurance Industry Knowledge: Familiarity with the insurance industry. Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: * Competitive salary + OTE * Flexible working and remote options * Professional development budget & conference access * Annual company retreats * A mission-driven culture that puts people first Learn more about the people behind our products at https://www.cytora.com/about-careers. Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @cytora.com / @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are always conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Hybrid

Faculty

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. In our Professional and Financial Services Business unit, we bring everything we have learned in more than a decade of Applied AI, and use it to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe deployment. About the role As a delivery manager, you’ll own the end-to-end success of high-impact AI projects for our clients. You will be the crucial link between our customers and technical teams, ensuring on-time delivery, maximising value, and cultivating strong relationships which position Faculty as the partner of choice for future AI projects. WHAT YOU'LL BE DOING: * Owning the end-to-end delivery of customer projects, from initial scoping to final implementation * Collaborating with technical teams, and customers, to design innovative AI solutions that solve their challenges and leverage opportunities * Managing project development and ensuring a delivery approach that provides maximum value to the customer * Building and maintaining strong relationships with customers, acting as the primary point of contact throughout the project lifecycle * Identifying new commercial opportunities and contributing to new business pitches and proposals * Developing and mentoring your peers’ taking a proactive role in building good processes and practices WHO WE'RE LOOKING FOR: * You have previous experience in professional services, ideally from a consulting, technology, or data background * You take full responsibility for the successful delivery of your projects, from initial scoping to end-user adoption * You are an exceptional communicator, with outstanding written and verbal skills, and experience managing senior stakeholders * You are comfortable working with technical teams and have experience delivering technical projects, ideally in AI * You are a practical problem-solver, identifying potential issues and proactively implementing solutions OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.