Head of Customer - Defence

Valtech

Head of Mobile Engineering   Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The Opportunity: At Valtech, you'll find an environment designed for continuous learning, meaningful impact and professional growth. We're looking for a senior mobile leader to define and evolve our mobile capability in the UK, partnering with clients and multidisciplinary teams to deliver exceptional digital experiences at scale. This role combines technical leadership, consulting, capability development and commercial impact. You will work with some of the world's leading brands to shape mobile strategies, modernise platforms and drive innovation across native and cross-platform ecosystems. The Role: You'll work alongside multidisciplinary teams of architects, engineers, strategists, designers and consultants, helping clients define and deliver world-class mobile experiences. This is both a leadership and hands-on consulting role. You'll provide technical direction, advise clients on platform strategy, support business growth and help build a thriving mobile capability across Valtech. You will operate across strategy, architecture and delivery, bringing together engineering excellence, customer experience and commercial thinking. We operate across sectors including financial services, retail, automotive, healthcare, media and consumer brands. Each presents different technology landscapes, constraints and transformation ambitions. Mobile experiences increasingly sit at the centre of customer engagement. We design scalable, secure and high-performing platforms that enable organisations to deliver connected and intelligent digital experiences. This role will be 60% client strategy & delivery, 40% operational & capability leadership and growth. What Success Looks Like: * A thriving and scalable mobile capability. * Strong technical communities and engineering standards. * Trusted client relationships and strategic influence. * Growth in mobile opportunities and revenue. * High-performing teams delivering exceptional experiences. * Continued innovation across mobile and emerging technologies. Role Responsibilities: Client Delivery Leadership * Act as a trusted advisor to senior client stakeholders. * Provide senior oversight on complex deliveries. Have the awareness to step in early to protect outcomes, people and client relationships. * Be a bridge across disciplines to solve end-to-end problems and create coherent ways of working. * Track and report on the health of the practice. This might include capability coverage (aligned to demand), community engagement, delivery quality, and act on the signals. * Lead workshops and shape mobile transformation roadmaps. * Guide platform modernisation and architecture decisions. * Partner with Product, Design, Data and Engineering teams to deliver integrated solutions. * Influence strategic technology investments. Capability Leadership * Define and evolve Valtech's mobile vision and strategy, and grow our mobile engineering capability. * Have accountability for line management in the practice and line managers will report to you. You will ensure standards and cadence for 1:1s and growth conversations, calibrate performance, manage succession, lead difficult conversations, and coach managers so the whole system gets better. * Coach new leaders. Give them real opportunities and feedback so they lead with consistency, confidence, and care. * Influence our career pathways and skills framework. You will make progression transparent and support through coaching, mentoring, and effective management. * Establish engineering standards and best practices. * Foster communities of practice and mentor engineers and architects. * Sponsor innovation with purpose from small practice experiments to thought leadership (talks, blogs, whitepapers) that help evolve our capability, win new work and influence our clients’ strategy. Technical Leadership * Provide architectural oversight across complex mobile programmes. * Drive approaches across iOS, Android and cross-platform technologies. * Ensure solutions are scalable, secure and resilient. * Champion modern engineering practices including CI/CD, observability and automation. * Explore emerging technologies including AI-enabled experiences and intelligent assistants. Commercial Impact & Growth * Partner with UK Growth teams on pitches and pre-sales work bringing an authentic and credible craft perspective to exec-level conversations backed by real-world experience. * Support UK strategic initiatives, ensuring the practice’s work aligns with wider business priority. * Contribute to proposals and solutioning efforts. * Identify growth opportunities to expand client engagements. * Represent Valtech externally through thought leadership and industry engagement. * Help strengthen Valtech's position as a leader in digital experience and mobile innovation.   Must have Qualifications: Leadership * Experience leading mobile engineering teams, practices or capabilities. * Strong consulting and stakeholder management skills. * Ability to influence senior business and technology leaders. * Passion for coaching and developing talent. Technical Expertise Experience across: * Native mobile development (iOS and/or Android) * Cross-platform technologies such as Flutter or React Native * Mobile architecture and platform strategy * API-driven ecosystems * CI/CD and DevOps practices * Security, identity and authentication * Analytics and observability * Cloud-native platforms and backend integration Consulting Experience * Experience delivering within consulting, agency or digital transformation environments. * Comfortable operating across strategy, architecture and delivery. * Experience leading client engagements and workshops. * Strong communication and presentation skills. * Commercial awareness and experience supporting growth initiatives. Nice to have Qualifications: * Experience with AI-powered mobile experiences and agentic AI. * Knowledge of modern data and personalisation platforms. * Experience leading globally distributed teams. * Public speaking, thought leadership or contributions to the wider technology community. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Amdaris

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.  Role: Office Coordinator Salary: £25,000 - £31,000 Location: Bristol HQ - 5 days per week on site Amdaris, an Insight company, is a scaling, forward-thinking software development business with a stylish head office based in the heart of Bristol. As the business continues to grow, we are looking for an Office Coordinator who can help create a welcoming, well-run and engaging office environment for our people, clients, suppliers and visitors. Purpose The Office Coordinator will play a central role in ensuring the Bristol office is welcoming, organised, safe, well-presented and fit for purpose. Acting as one of the first points of contact for visitors, employees, suppliers and external partners, this person will help create a professional and positive impression of Amdaris while supporting the smooth running of day-to-day office operations. The successful candidate will be proactive, highly organised and comfortable working independently. They will take ownership of the office environment, ensuring it remains tidy, engaging and well-stocked, while also supporting events, office culture, facilities coordination, health and safety activity, and future larger-scale projects. This role would suit someone who genuinely cares about people’s experience at work, enjoys bringing positive energy to a space, and is confident coordinating tasks, suppliers and stakeholders with minimal supervision. Key Accountabilities * Create a welcoming, professional and positive experience for employees, clients and visitors, acting as a key ambassador for the Bristol office. * Ensure the office environment remains organised, tidy, well-stocked and fit for purpose, maintaining high standards across all shared spaces. * Coordinate office facilities, including suppliers, contractors, maintenance, cleaning, waste management and health & safety requirements. * Manage office supplies, refreshments, snacks and catering, continuously enhancing the employee and visitor experience. * Support onboarding activities for new employees, including office orientation, access arrangements and welcome packs * Organise and coordinate internal events, team activities, client visits and office engagement initiatives that support company culture. * Build strong relationships with internal stakeholders and external partners to ensure the smooth running of office operations. * Take ownership of day-to-day office management while supporting larger workplace, culture and facilities projects as the business grows. Experience Required * Previous experience in an Office Coordinator, Office Administrator, Workplace Experience, Facilities, Hospitality or similar role. * Strong organisational and time management skills, with the ability to manage multiple priorities simultaneously. * Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional customer and employee experiences. * Proactive and self-sufficient, with the ability to work independently and take ownership of tasks and projects. * Experience coordinating suppliers, contractors, events or workplace activities. * High attention to detail and pride in maintaining a professional, welcoming and engaging office environment. * Strong stakeholder management skills and the ability to collaborate effectively across multiple departments. * Proficient in Microsoft Office applications. * Positive, energetic and personable, with a "can-do" attitude and a desire to contribute to company culture and employee engagement Benefits * Private medical cover * Work‑from‑anywhere (EMEA) & hybrid working * Dog‑friendly Bristol office * Beer on tap & monthly socials * Cycle‑to‑work, electric car scheme, gym discounts * Health & wellbeing app * Social & charitable events To see more roles, click here.

Vertical Aerospace

Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2029 ahead of entering service with our airline and operator customers. What to Expect The Head of Engineering Capability is accountable for establishing, governing, and continuously improving the engineering operating model across Vertical Aerospace. This role ensures that engineering frameworks, processes, competencies, tools, and performance management systems enable consistent, high-quality delivery aligned with regulatory requirements and the company’s Type Certification objectives for the Valo aircraft. The role combines operational excellence, capability development, performance governance, and strategic enablement. It is central to redefining aerospace engineering best practice within a Design Organisation Approval (DOA) environment. What You'll Do 1. Engineering Operating Model & Capability Development Engineering Frameworks & Standards * Define, implement, and continuously improve engineering processes, methodologies, governance structures, and best practices. * Ensure alignment with DOA requirements, certification standards, and internal quality management systems. * Drive standardisation and maturity of engineering tools and ways of working. Technology & Tooling Roadmap * Develop and own a strategic roadmap for engineering tools and digital enablement, including AI-driven solutions. * Oversee adoption, integration, and optimisation of new technologies to improve productivity, quality, and traceability. Skills, Competence & Authorisations * Lead engineering skills and competency assessments to ensure compliance with DOA scope. * Establish and maintain an engineering competency framework, including defined career pathways. * Oversee engineering authorisations and capability assurance processes. Training & Development * Own the Engineering Training Programme in partnership with the Engineering Leadership Team and People Team. * Ensure targeted capability uplift aligned to programme and certification needs. Resource & Partner Integration * Support engineering resource planning in collaboration with Programme Management. * Oversee effective integration and coordination of design subcontractors, suppliers, and partners to ensure capability consistency and governance compliance. Intellectual Property * Coordinate patent strategy, applications, and approvals in collaboration with the Legal & Affairs Team. 2. Engineering Performance Governance KPI Framework & Performance Management * Define and implement a robust engineering performance framework covering quality, productivity, cost, schedule adherence, and certification readiness. * Establish clear, measurable KPIs aligned to programme milestones and corporate objectives. Data & Reporting * Develop and maintain executive dashboards and reporting mechanisms. * Analyse performance data to identify trends, systemic risks, and improvement opportunities. * Provide regular, evidence-based performance insights to senior leadership. Continuous Improvement * Drive structured performance reviews. * Embed a culture of data-led decision making and continuous improvement across engineering. 3. Issue Resolution & Escalation Leadership * Act as a senior escalation point for complex cross-functional engineering challenges. * Facilitate structured problem-solving and decision-making processes. * Lead root cause analysis (RCA) and corrective/preventive action (CAPA) frameworks. * Ensure systemic lessons learned are institutionalised within engineering processes. 4. Strategic Leadership & Organisational Development * Contribute to the long-term strategic direction of the engineering organisation. * Ensure engineering capability evolves in line with company growth, certification timelines, and industrialisation requirements. * Lead or support audits, capability reviews, and regulatory engagements as required. * Mentor and coach engineering leaders to strengthen organisational maturity and leadership depth. Success Measures * Demonstrable improvement in engineering performance KPIs. * Sustained DOA compliance and capability coverage. * Improved predictability of engineering delivery and certification readiness. * Increased engineering productivity through process and tooling optimisation. * Successful implementation of capability development and training initiatives. * Effective resolution of cross-functional engineering issues with reduced recurrence. What You'll Bring Essential Skills and Experience: * Significant senior engineering leadership experience within aerospace or a highly regulated industry. * Proven experience operating within a DOA or equivalent certification framework. * Demonstrated success in building and maturing engineering operating models. * Experience implementing performance management systems and continuous improvement initiatives. * Exposure to digital transformation and advanced engineering tools (including AI-enabled solutions). Competencies * Strong systems-thinking and process governance capability. * High analytical rigour and data-driven decision-making. * Ability to influence at executive and cross-functional level. * Strong facilitation and structured problem-solving skills. * Strategic mindset with operational execution discipline.   What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal.  Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. * 26 days holiday, plus bank holiday * 5 extra days per year to buy (or sell) * 5 extra days holiday when you get married or enter a civil partnership * Additional 4% of your salary to spend on extra benefits * Award-winning digital health and wellbeing service (Help@Hand) * Company performance based bonus - rewarding company and individual performance * Company Share Scheme - open to every Vertical employee * Company Pension Scheme - 5% and we match it * Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.