Support Associate (German speaking)

bloomon

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.   We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.   Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.    We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.   🛠️ Customer Delight Team @ Bloom & Wild Group With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.   - Do you love to be in contact with people, take problems seriously, and strive for solutions?  - Do you have a friendly personality and like to make people happy?  - Are you proactive and like to work in a dynamic environment?   Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction!   In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of the German Customer Delight team, handle requests from German-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our German customers via email, whatsapp, live chat and phone. From time to time we will also ask you to jump into our Dutch email queue (we have a great translation tool) and all English queues.   It is essential that you can think in a solution-oriented way and are able to work independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away. Being organised, proactive and ready to hit the ground running will be essential to success in the role.    We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.     Please note that this role requires fluent German language skills.

Sellhelp AB

More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team. We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social and environmental value in making sure this happens. We look for those who share this vision and have the grit to tackle the challenges of building a circular future. Customer Support at Sellpy The next German-speaking colleague will have an important role in enabling customers in the German market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before. In short, you will Create satisfaction for our buyers and sellers in a wide variety of support errands Pick up inquiries via chat, telephone and/or email Learn lots about second hand in a fast-paced environment Help to improve our service based on customer feedback Requirements A structured and service-minded mentality Spoken and written fluency in German, at a near-native level Good knowledge of English as this is our company language An interest in finding solutions and improving the offer for our customers We’d be impressed if you have Additional language skills (French, Czech, Danish or Dutch) Experience in a customer-facing role Experience in working in customer support via chat, phone and email An interest in second hand You get to Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis Join a vibrant office culture at Medborgarplatsen Work with highly skilled and motivated colleagues Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more) Gain new skills with unlimited access to a learning platform Location On-site collaboration at our core, supported by a flexible hybrid setup. This specific role is based at our Medborgarplatsen office. Form of employment: Full-time Start: As agreed upon Please note that only candidates who meet the requirement of spoken and written fluency in German will move forward in the screening process. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

bloomon

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.   We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.   Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.    We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.   🛠️ Customer Delight Team @ Bloom & Wild Group With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.   - Do you love to be in contact with people, take problems seriously, and strive for solutions?  - Do you have a friendly personality and like to make people happy?  - Are you proactive and like to work in a dynamic environment?   Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction!   In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of the German Customer Delight team, handle requests from German-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our German customers via email, whatsapp, live chat and phone. From time to time we will also ask you to jump into our Dutch email queue (we have a great translation tool) and all English queues.   It is essential that you can think in a solution-oriented way and are able to work independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away. Being organised, proactive and ready to hit the ground running will be essential to success in the role.    We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.     Please note that this role requires fluent Dutch language skills.