Sr. Manager, Large Customer Sales (Big Box Retail)

Altura

We're Altura, an ambitious AI SaaS startup built for the teams who run complex tenders! We help organisations win large, multi-stakeholder tenders and RFPs. Altura turns bid management from a tactical bottleneck into a strategic capability, so commercial teams can pursue the right deals faster, respond with confidence, and compound the knowledge they build with every bid. Our platform runs on AI workflows purpose-built for bid management, paired with in-platform collaboration and enterprise-grade foundations. We're building the category, not catching up to it. With fresh funding, big ambitions, and a fast-growing team, we're just getting started. If you value innovation, thrive in collaboration, and want to make real impact, we'd love to have you on board. Let's work together! TL;DR Customer Success Manager We're looking for a hands-on Customer Success Manager to join our growing CS team. This is a role for someone who loves the practical side of customer success: getting customers live, building workflows that actually work, and making sure the foundation is solid before moving on to the next challenge. You'll own the full onboarding and implementation journey for new customers, from technical setup to first adoption milestones. Once customers are up and running, you'll continue to manage a portfolio of accounts end-to-end, being their go-to contact, understanding their processes, and collaborating with our product and bid teams to keep improving what we build for them. You'll work closely with our senior CSMs, so you won't be going it alone, but you'll be expected to take real ownership from day one. Altura is launching a new platform with an improved technical foundation and exciting new features. You'll play a key role in migrating existing customers, ensuring smooth adoption, and feeding insights back to the product team. If you're eager to grow into a strategic CS role and want to build that foundation the right way, this is your opportunity! RESPONSIBILITIES * Onboarding: provision new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working. * Customer Engagement: Build and maintain strong relationships with our customers, acting as the main point of contact after the sales handover. * Customer Advocacy: Promote customer satisfaction through proactive support and problem-solving, with a focus on maximising customer value and success. * Help build the playbook: Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve our process and help prepare our ways of working for the next level of scale. * Product Knowledge: Develop deep knowledge of our products and stay up to date with improvements to communicate value effectively. * Feedback Loop: Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement. QUALIFICATIONS * At least 2 years of experience in Customer Success, Implementation, Bid Management, or another commercial role. * Familiarity with bid/tender processes — either through direct experience or eagerness to learn. * Strong project management skills and the ability to manage multiple stakeholders and accounts simultaneously. * Excellent communication and interpersonal skills in both Dutch and English. * Able to translate customer needs and processes into practical, actionable solutions. * Comfortable working cross-functionally with technical and commercial teams. * AI-savvy and eager to leverage AI tools to improve workflows and customer outcomes. * Ambitious to learn and grow, with a hands-on, execution-focused mindset.   NICE TO HAVE * A Bachelor's degree in Business, Marketing, or a related field. * Experience with onboarding or implementation processes. * Familiarity with building or improving customer-facing workflows. YOU SHOULD APPLY IF: * You thrive in high-impact roles. If you enjoy building scalable processes and seeing the tangible results of your work, this role is for you. * You take ownership. At Altura, you’ll have the freedom to make key decisions, lead projects, and try new ideas. If you excel in creative, self-directed environments — we want to hear from you! * You’re passionate about innovation. We tackle unique challenges every day. If you’re excited about solving relevant, real-world problems, you’ll fit right in. * Don't tick every box? No problem, if you're driven, eager to learn, and ready to grow, we want to hear from you! The one requirement we can't move on: Dutch language skills.   YOU SHOULDN’T APPLY IF: * You prefer strictly defined roles. Roles at Altura are dynamic and require flexibility, wearing multiple hats, and a strategic mindset to make an impact. * You need a lot of guidance. Success at Altura requires initiative and solving problems without constant direction. If you prefer clearly mapped processes and detailed guidance, this might not be the right fit. * You’re afraid to make mistakes. We believe in learning through experimentation. If you’re hesitant to take risks or test new ideas, this may not be the place for you. PERKS * Work: Join an AI-powered SaaS startup scaling into a scale-up. * Time: 40 hours per week ⏱️ * Compensation: Competitive salary and Virtual Stock Units (VSUs). * Time Off: 26 vacation days 🏖️ * Tech: Access to all tools and tech stack you need 🛠️ * Flexibility: We typically work from the office three days per week, but you’re free to choose how and where you work best. Prefer Friday afternoons off and catching up on Sunday? No problem — as long as the results are there, we trust you to manage your time 🔄 * Fun: Race around the go-kart track or beat your teammates at bowling during team events — no pressure to join, but always welcome 🏎️ * Development: Budget for courses and learning of your choice * MacBook: 💻 * Hybrid model: Work from our Amsterdam office 3 days a week 🏫 HIRING PROCESS 1. Intro Call – Our Talent Acquisition Lead will contact you for an initial call if your experience aligns with the role. Ask anything! 2. Hiring Manager Interview – You’ll discuss the role and your experience with the Hiring Manager. 3. Case Study – You’ll prepare and present a case study to our CS and Sales teams. 4. Peer to Peer Chat – You'll have a 1:1 with a Sr. CSM from the team. 5. Final Interview – You’ll have a closing conversation with Altura’s CEO.

Databricks

FEQ327R192 As a Manager, Field Engineering (Data & AI), you will lead a team of Solutions Architects focusing on large & strategic customers in India. You will help lead our team in India expansion, you will build and lead a technical pre-sales team. You will guide and get involved to enhance your team's effectiveness; be an expert at positioning and articulating business-value-focused solutions to our customers and prospects; whilst coaching new sales and pre-sales team members to work together, support various stages of the sales cycles; and build relationships with key stakeholders in large corporations. The impact you will have: * Manage hiring, building the Pre-Sales team consisting of Solutions Architects in the Data & AI domain. * Rapidly scale the designated Field Engineering segment organisation without sacrificing calibre. * Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture. * Support increasing Return on Investment of SA involvement in sales cycles by 2-3x over 18 months. * Promote a solution and value-based selling field-engineering organisation. * Coach and mentor the Solutions Architect team to understand our customers’ business needs and identify revenue potential in their accounts. * Interface with leadership & C-suite stakeholders at strategic customers in the assigned region to position the strength of Databricks, the comprehensive solutions strategy, and build trust and credibility in the account. * Build Databricks' brand in India in partnership with the Marketing and Sales team * Bring the experience, priorities, and takeaways of the field engineering team to the planning and strategy roadmap of the organisation.  What we look for: * 6+ years experience in a pre-sales / consulting / customer facing managerial role: developing, managing and building a team of successful Big Data, Cloud, or SaaS professionals * Experience working with strategic Banking / Financial Services / Digital Enterprise accounts generating +$1M ARR * 6+ years experience in Big Data Architecture incorporating components of Data Engineering / Data Warehouse / Machine Learning / Data Science  * Experience in scaling and mentoring field and technical teams managing both in-person and remote working models * Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models * Knowledgeable in Apache Spark™ / Databricks ecosystem About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

FEQ327R157 As a Field Engineering Manager, you will lead a team of technical pre-sales Solutions Architects and Solutions Engineers across the Qatar & Africa markets. Your experience partnering with the sales organisation will help drive revenue with the right approach whilst coaching sales and pre-sales teams to work together.  You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions, support complex sales cycles, and build relationships with important partners in large corporations. The impact you will have: * Hire, mentor and grow the pre-sales team for the Qatar & Africa markets * Build a motivated collaborative culture within a hyper-growth team to embody and promote Databricks customer-obsessed, teamwork and diverse culture * Support increased return on investment of SA involvement in sales cycles * Ensure a solution and value-based selling within the field-engineering organization * Display an understanding of needs and revenue potential for accounts in the assigned region * Engage with key customer executives to build and strengthen strategic partnerships * Ensure close alignment with partners and internal services to secure implementation strategies within accounts * Continue to build Databricks' brand as a member of the Leadership team in partnership with Marketing and Sales teams across the region What we look for: * Experience managing a team of successful Big Data, Cloud, or SaaS professionals * Experience in consumption based business environments * Have experience mentoring and scaling technical teams * Success in instituting processes for technical field members to lead efficiency and product focus * Ability to partner and collaborate with Sales and other cross-functional leaders * Passionate about data and AI market and Cloud software models and being able to deliver a strong POV on the value of Databricks solutions * Technical or consulting background either in Data Engineering, Database technologies or Data Science * Strong communication skills.  Note: Location for the role is either Paris or London (i.e. within commutable distance). #LI-hybrid About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.