Account Manager Professional Services

Cheops

Als je iemand bent die geen uitdaging uit de weg gaat en ervan houdt om uit je comfortzone te treden, dan ben je bij Cheops aan het juiste adres. Bij Cheops kom je terecht in een community van gedreven en betrokken mensen. De ideale plek om je carrière een boost te geven. Wat doe jij als Account Manager? ALS  ACCOUNT MANAGER TREED JE OP ALS TRUSTED ADVISOR VAN ONZE KLANTEN. JE GARANDEERT DE UITBOUW VAN ONZE DIENSTEN DOOR TE UPSELLEN BIJ BESTAANDE KLANTEN EN  JOUW NETWERK TE GEBRUIKEN OM NIEUWE COMMERCIËLE OPPORTUNITEITEN TE CREËREN. OM DIT TE DOEN BEGRIJP JE PERFECT DE NODEN VAN ONZE KLANTEN. JOUW UITDAGINGEN IT moet bijdragen tot de strategische doelstellingen van een bedrijf zoals efficiënter werken, sneller inspelen op opportuniteiten en/of minder kosten maken. Met deze mindset stap jij als Cheops ambassadeur naar onze klanten. Elke dag werk je aan je klantenportefeuille: je adviseert op strategisch niveau en gaat samenwerkingen op lange termijn aan. Je bouwt relaties uit met zowel de stakeholders bij de klant, als interne stakeholders bij Cheops. Je helpt Cheops als een sterke partner in de markt te zetten en je bouwt mee aan onze groei. Je bouwt op zelfstandige wijze je klantenbasis op en een sales pipeline die je met de nodige discipline onderhoudt. Je houdt hierbij rekening met de bedrijfsstrategie en houdt een goed evenwicht tussen snelle en langere sales cycli. Je identificeert, profileert en ontwikkelt bestaande en new logo accounts. Je werkt nauw samen met het presales en service delivery team en weet hen op het juiste moment te betrekken en deel uit te laten maken van het succes. Op die manier ben je in staat om complexe IT oplossingen aan te bieden aan de klant. JOUW TALENT Sales en Client Centricity zijn jouw passie.  Je bewerkt je markt als een echte ondernemer. Je bouwt klantenrelaties uit en onderhoudt deze door je in te leven in hun business en de uitdagingen die daarmee gepaard gaan. Must-haves: * Je hebt sterke communicatieve skills en weet te schakelen tussen alle niveaus (bedrijfsleiders, CxO level, IT & business management, …) * 10 jaar ervaring in een sales functie en dit in een ICT omgeving. * Een trackrecord in het bereiken (en overstijgen) van sales targets. * Kennis van Managed Staffing, Managed Services of Cloudoplossingen.  * Een pak gedrevenheid. * Je kan meedenken met de klant en zet je 100% in voor hen en voor Cheops. * Strategisch inzicht & een natuurlijke feel voor opportuniteiten. Heb jij ook dat ambitieus karakter van Cheops? Met onze jarenlange ervaring is Cheops uitgegroeid tot kwaliteitslabel in IT & Business Technology Services. Je komt terecht in een team dat wordt geleid door een heldere toekomstvisie en waar we steeds tot het uiterste gaan voor onze klanten. We verleggen continu onze grenzen. Heb jij ook die gedrevenheid om samen vooruit te gaan? Solliciteer dan vandaag. Dynamische mensen verdienen dynamische voordelen Wil jij je kennis ten volle kunnen benutten en blijven groeien in je job? Dan is ons persoonlijk ontwikkelingstraject ideaal voor jou. Je krijgt tijd en ruimte voor opleidingen die dit traject ondersteunen. Naast een aantrekkelijk salarispakket krijg je ook nog: * Diverse opleidingen op maat van jouw ambities * Bedrijf in volle groei met doorgroeimogelijkheden * Extralegale voordelen zoals een hospitalisatie- en groepsverzekering, gsm-abonnement... * Bedrijfswagen met premium uitstraling * Fun met het Cheops Event Team

Miro

About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models. In addition to your post-sale advisory responsibilities, you will play an active role in the pre-sales and engagement management process. This means partnering with Sales and the broader Go-To-Market team to shape, scope, and position Professional Services engagements for prospective and expanding Enterprise accounts. You will contribute to customer discovery, proposal development, and the definition of measurable business outcomes—ensuring a seamless bridge from the Sales promise to Delivery execution. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers. What you’ll do Engagement Management & Pre-Sales: * Partner with Sales to identify, qualify, and prioritize complex and strategic Professional Services opportunities within your assigned accounts. * Lead or contribute to customer discovery workshops to uncover business challenges, define desired outcomes, and translate findings into well-scoped service proposals. * Position and articulate the value of Miro's Professional Services offerings to business stakeholders and executive sponsors. * Contribute to services bookings goals and pipeline health by actively nurturing pre-sales relationships and ensuring timely, accurate proposal development. Workflow Transformation: * Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle. * Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value. * Provide guidance on embedding Miro into the customer’s existing systems and ways of working. Proactive Technical Optimization: * Monitor platform health, engagement, usage patterns and feature adoption. * Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities. Change Management & Scaling: * Equip internal champions with strategies to scale adoption across departments, regions and teams. * Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. * Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement: * Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. * Provide adoption reporting and business outcome analytics to inform ongoing strategy. What you’ll need * 5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS. * Experience operating in a pre-sales environment: shaping, scoping and positioning Professional Services engagements; comfortable developing customer proposals. * Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems. * Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives. * Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus. * Expertise in platform analytics to drive data-informed decisions and continuous improvement. * Skilled at facilitating executive-level discussions and cross-functional workshops. * Familiarity with collaboration tooling and product/service development workflows is a plus. * Highly proactive, strategic thinker with a strong customer outcome orientation. * Fluency in both German & English (spoken & written) required.  * Willing to travel to customer sites up to 25%. About the Engagement Model * Pre-Sales Contribution: TAMs are expected to actively contribute to the pre-sales cycle for their accounts, partnering with Sales to scope and position services engagements alongside their post-sale delivery responsibilities. * Fractional Engagement Model: Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels. * Strategic Advisory Focus: TAMs provide strategic vision, technical program management and workflow optimisation guidance—not technical support, formal training delivery or custom development services.   Why you’ll love working here   * You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era. * You’ll join a highly motivated, collaborative and customer-obsessed team. * You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI. * You’ll have the opportunity to grow your career in a fast-paced, mission-driven environment. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-MD3

Miro

About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.  What you’ll do * Workflow Optimization * Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle * Recommend integration strategies and automation opportunities that drive alignment, speed, and business value * Provide guidance on embedding Miro into the customer’s existing systems and ways of working * Proactive Optimization * Monitor platform health, engagement, usage patterns, and feature adoption * Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities * Change Management & Scaling * Equip internal champions with strategies to scale adoption across departments, regions, and teams * Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale * Navigate organizational change to help Miro become a strategic pillar in innovation initiatives * Strategic Alignment & Continuous Improvement * Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI * You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities What you’ll need * 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS * Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems * Proven ability to lead workflow optimization, platform adoption, and change management initiatives * Expertise in platform analytics to drive data-informed decisions and continuous improvement * Skilled at facilitating executive-level discussions and cross-functional workshops * Familiarity with collaboration tooling and product/service development workflows is a plus * Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity * Willing to travel to customer sites up to 25%  What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-LW1