Engagement Manager, EU på Cradle i Europe (Remote)
Cradle · Europe (Remote)
Engagement Manager, EU
THIS IS CRADLE
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications.
Designing and ...
THIS IS CRADLE
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications.
Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and
biological tools.
Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform
for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already
used by clients across biopharma, biotech, agri-tech, food-tech, and academia.
We're an experienced team of just over 100 people. We've built many successful products before and have enough funding for
multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote
colleagues.
We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career
progression opportunities.
YOUR ROLE
As an Engagement Manager within our Customer Success team, you’ll ensure that Cradle’s largest customers achieve success across
their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success
at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring
our software and services deliver measurable value across departments and programs.
You’ll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic
planning, adoption, and expansion of Cradle’s platform. Working closely with Scientific Advisors, Account Executives, and Product
teams, you’ll translate Cradle’s scientific impact into business outcomes and long-term partnerships.
YOUR RESPONSIBILITIES
Strategic Account Leadership
Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.
Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.
Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.
Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas.
Program and Relationship Management
Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed
project slots.
Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences.
Act as the primary escalation and coordination point for enterprise accounts.
Customer Experience and Voice of Customer
Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery.
Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap.
Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform.
You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle
team.
YOUR QUALIFICATIONS
Must-haves
Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as
experimental and computational scientists.
5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences.
Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
Strong relationship-building, executive presence, crisp communication, and excellent organizational skills.
Comfortable presenting scientific and business insights to internal and external cross-functional audiences.
MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional
experience.
Willingness to travel to- and work from customer sites (20% of the time).
Nice-to-haves
Experience managing enterprise SaaS deployments.
Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders).
Experience with machine learning applications in life sciences or biotech.
OUR COMMITMENT TO INCLUSIVE HIRING
Cradle evaluates all candidates based on merit, regardless of sex, gender, ethnicity, socio-economic background, or any other
aspect of identity. We maintain zero tolerance for discrimination and actively encourage candidates from all backgrounds to apply.
AI DISCLOSURE
Cradle uses an applicant tracking system that includes basic AI-assisted features which may generate scores or rankings based on
how applications match a job description. These outputs are not used to make or meaningfully influence hiring decisions — all
candidates are evaluated through a thorough, human-led review by our recruiting team.
A NOTICE ABOUT RECRUITMENT SCAMS
Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio
email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you
ABOUT US
Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M
Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to
allied forces.
Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting
ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and
execution are expected.
ABOUT THE ROLE
We are hiring an Engagement Manager to lead technical customer engagement, demonstrations, and partner integrations across the EU
region.
This role sits at the intersection of Sales, Product, and Field Operations, and is critical to converting strategic opportunities
into deployed systems and long-term partnerships.
RESPONSIBILITIES
* Lead and execute technical demonstrations aligned with active tenders and customer requirements
* Act as the primary technical interface for customers, partners, and OEMs
* Translate operational needs into end-to-end system solutions (mission profiles, architectures, workflows)
* Drive OEM integrations with primes, manufacturers, and strategic partners
* Support Sales in high-impact deals and tender processes
* Act as an escalation point for complex technical issues and deployments
* Continuously improve and standardize demonstration workflows, tools, and demo kits to ensure repeatability and quality
* Maintain competitive benchmarking and deliver structured market insights
* Capture and relay field feedback and customer insights to Product and Engineering to influence roadmap decisions
* Ensure readiness and execution of field deployments, logistics, and system delivery
* Collaborate cross-functionally with Sales, Product, Engineering, and Logistics
CANDIDATE REQUIREMENTS
* Experience as Sales Engineer, Program Manager, Customer Success Manager, or similar in UAV, robotics, defense, or complex
systems
* Proven track record in technical pre-sales, system deployments, or OEM integrations
* Strong ability to operate across integrated hardware and software systems
* Complex Project Management: Avid learner with a demonstrated capacity to handle large-scale, complex projects – offering
innovative solutions and leading teams to deliver outstanding results.
* Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small”
mentality.
* Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals – from junior
members to senior executives.
* Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure
operational excellence.
* UAV pilot license strongly preferred
* High willingness to travel across Europe (significant field presence required)
We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.
REMOTE (EU TIME ZONES), REGULAR ON-SITE IN BRATISLAVA, MALTA AND CYPRUS
THE ENGAGEMENT
ABOUT THE PROGRAM
Neurons Lab is running a group-wide AI Adoption Program for a major client: a holding of six game studios plus central business
functions (Legal, Finance, Commercial, HR, Marketing), with 10+ companies in total in the group. The program combines business
team enablement, engineering enablement, and custom AI agents for game production.
This role leads AI enablement of the business teams exclusively. It does not deliver the engineering or game production tracks:
those are owned by separate technical teams. The focus here is taking each business team from first assessment through workshops
and hands-on enablement to self-sufficient daily use of AI.
MISSION
LEAD AI ENABLEMENT ACROSS THE GROUP
Lead AI enablement for the client's business teams end to end: conduct assessments, find pain points and solve them, deliver
workshops personally, facilitate sessions with external trainers for specialist topics, activate stakeholders and champions, track
adoption KPIs, and stay in the client's context every day until each team runs on its own.
SCOPE
KEY RESPONSIBILITIES
ASSESSMENTS & PAIN POINTS
* Conduct assessments: run structured assessments with each business team to map workflows, skills, and current AI usage before
any enablement is planned.
* Find and solve pain points: collect the team's real pain points and use cases, prioritize them, and turn them into concrete
enablement plans, working AI skills, or recommendations for specialist tools.
* Triage each use case: a skill to build with the team in hours or days, an off-the-shelf specialist tool to introduce plus
training, or an engineering opportunity to hand to the technical track.
WORKSHOPS & ENABLEMENT DELIVERY
* Holistic AI enablement trainer: conduct workshops personally, and facilitate the sessions delivered with external trainers. The
value is in the entire flow, including before and after the workshop.
* Own the workshop lifecycle end to end: pre-assessment, workshop design aligned with the client, delivery, feedback collection,
a two-week support window, and a follow-up review call for every workshop.
* Deliver concrete outcomes: ensure every workshop targets the team's own use cases and produces walk-away artifacts: working
skills, prompts, and tools the team uses the next day.
* Engage external trainers: bring in specialist trainers on demand for specific workshops (commercial, creative, legal, and other
domains), brief them, facilitate their sessions, and hold them to the quality bar.
STAKEHOLDER ACTIVATION & CHANGE MANAGEMENT
* Activate champions: identify champions inside each team, work with them 1:1, and make their results visible to client
leadership so momentum is seen at the top.
* Remove adoption blockers: run feedback and bonding sessions, surface what stops people from using AI (fear, skill gaps, unclear
value), and design interventions. Bottom-up engagement, not top-down mandates.
* Stay in the client's context: maintain daily contact with the business teams across the group, keep a recurring cadence of
sessions per team (weekly or bi-weekly), and never let context go stale on either side.
KPIS & REPORTING
* Assess and track adoption KPIs: set realistic adoption targets per team, measure actual usage after each enablement cycle, and
report progress transparently to the client and internally.
* Release teams as self-sufficient: define what "done" looks like for each team and hand over ownership once the team sustains AI
usage without support.
* Feed the pipeline: pass engineering-grade opportunities to the technical teams and capture reusable skills and assets so wins
in one company propagate across the group.
BOUNDARIES
WHAT THIS ROLE IS NOT
* Not the Account Delivery Manager. The Delivery Manager owns overall account coordination and is the single point of contact for
the client's business. This role goes deep inside the business teams on adoption, engagement and change.
* Not a software delivery role. This person does not build custom AI agents for game production or any engineering deliverables;
those tracks are owned by separate technical teams. Where real engineering is needed, they route it to the architect and
engineering team.
* Not only a trainer, a holistic AI enablement trainer. This person orchestrates trainers and owns adoption outcomes: they
conduct workshops, facilitate the sessions run with external trainers, and own the entire flow before and after each workshop.
PROFILE
WHO WE ARE LOOKING FOR
* Skilled trainer: a strong, experienced trainer who can design and deliver engaging workshops and training sessions on their
own, adapt on the fly to the audience in the room, and make complex AI topics practical for non-technical teams.
* Change management and adoption background: hands-on experience driving technology or process adoption inside organizations;
understands the psychology of engagement and how to make change stick from within.
* Practical AI fluency: confident daily user of modern AI tools (Claude, ChatGPT, agentic workflows, skills and prompt
engineering); can decompose an expert's workflow and rebuild it as an AI-assisted process together with that expert, including
for non-technical audiences.
* Facilitation and communication: experienced in delivering workshops and training sessions personally, and comfortable running
assessments, feedback sessions and executive updates; able to work with everyone from senior lawyers to game designers.
* Strategic thinking: can design an engagement program, not just execute tasks; sees which use cases matter and how adoption
converts into long-term value for the client.
* Energy and ownership: high-energy, genuinely enthusiastic about AI, fully committed to one client. Not a role for someone
splitting attention across multiple projects.
* Languages: fluent English; Russian or Ukrainian is a strong plus given the client's teams.
* Nice to have: iGaming or game development exposure; experience with enablement or training businesses; consulting background.
OUTCOMES
SUCCESS METRICS
* Post-workshop adoption per team (primary KPI): teams actively using AI in daily work after the support window closes.
* Champions: number of active champions identified, developed, and made visible to client leadership.
* Cadence adherence: recurring sessions held on rhythm; response times measured in hours, not days.
* Self-sufficiency and pipeline: teams released as self-sufficient; qualified opportunities passed to the technical tracks.
* Engagement growth: follow-up workshops, recurring enablement, and new scopes originating from business team engagement.
WHAT WE OFFER
* Competitive compensation — a monthly base plus expansion revenue upside
* Fully remote — outcomes over attendance
* Unlimited PTO
* Full-time contractor engagement with a fast-growing AI consultancy at the forefront of enterprise transformation
