EU Engagement Manager

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. ABOUT THE ROLE We are hiring a Field Operations Executive to execute demonstrations, deployments, and field operations in support of customer engagements. Reporting to an Engagement Manager, you will be responsible for operating our systems in real-world environments, ensuring readiness, customer deployments. This is a highly operational, field-first role, requiring strong technical grounding, autonomy, and execution under real-world constraints. RESPONSIBILITIES FIELD EXECUTION * Execute technical demonstrations, tests, and deployments in operational environments * Operate UAV systems, payloads, and software during customer demos and trials * Ensure systems are mission-ready, calibrated, and fully functional before deployment SYSTEM OPERATION & TROUBLESHOOTING * Monitor system performance in real time and troubleshoot issues in the field * Identify and resolve hardware, software, and integration issues under time constraints * Support integration and validation of systems in customer or partner environments PREPARATION & LOGISTICS * Prepare and configure demo kits, hardware, and software stacks * Manage field logistics, including transport, setup, and teardown of systems * Ensure compliance with operational and safety procedures DATA & FEEDBACK * Collect and structure field data, logs, and observations * Support post-mission analysis (flight logs, system performance, anomalies) * Provide clear and actionable feedback to Engagement, Product, and Engineering teams CONTINUOUS IMPROVEMENT * Contribute to improving demo workflows, operational processes, and field playbooks * Support the standardization of tools and procedures for repeatable, high-quality deployments CANDIDATE REQUIREMENTS * Experience in field operations, testing, or deployment of UAVs, robotics, or complex technical systems * Strong hands-on ability with hardware + software systems * Comfortable operating in real-world, sometimes constrained environments * Proven ability to troubleshoot technical issues under pressure * Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small” mentality. * Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals – from junior members to senior executives. * Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure operational excellence. * UAV pilot license strongly preferred * High willingness to travel (significant field presence required) We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing Service Delivery at Trainline Partner Solutions (TPS) 👋 Trainline Partner Solutions is the B2B arm of Trainline. The Distribution sector within TPS is the sector in TPS that works with Rail Carriers to surface their inventories through APIs and Online Tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel. To find out more, visit here. Service Delivery at Trainline Partner Solutions (TPS) Trainline collaborates with a diverse set of international partners across the rail and coach industry. The Service Delivery team is responsible for expertly onboarding B2B partners to the Trainline platform, while ensuring that all operational issues; including incident, problem and change management that are handled to world-class standards. What you will do as a Technical Account Manager at Trainline...🚅 As part of the Service Delivery Technical Account Management (TAM) team, you will work long-term with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions. By driving customer success, you’ll also help grow the consumption and value of TPS services. You will demonstrate confidence, credibility and a strong understanding of both Trainline and your customers’ businesses. You will develop and maintain deep technical expertise in TPS solutions and the wider Trainline ecosystem. You will also guide partners through industry accreditation processes aligned with country-specific rail distribution rules and carrier regulations. You will act as an advocate for your customers, providing clear and constructive feedback to Product teams based on real customer use cases. You will also serve as an escalation point for service issues, ensuring service levels are met, minimising service credit risk, and protecting the reputation of TPS. Key Responsibilities Your customer portfolio will vary depending on customer tiering. You will collaborate closely with TPS Distribution, IT Solutions Account teams, Product and Engineering specialists while delivering the following: * Leverage TAM playbooks, welcome packs, delivery kits and tools to guide customers through: * Roadmaps and assessments that outline next steps and outcome-aligned plans * Solution guidance and industry best-practice reviews to identify expansion opportunities * Oversee and proactively manage customer escalations related to incidents, service requests and major development activity. * Operational optimisation ensuring activities align with technology goals and priorities * Industry insights that benchmark and enhance workflow efficiency within customer architecture * Use strong organisational and planning skills to track customer plans, make adjustments and drive progress to completion. * Help create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome-focused value. * Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement. We'd love to hear from you if you have...🔍 * Knowledge of API integrations and White Label solutions * Fluency in English plus one additional language (Spanish, Italian, or French) * Experience working within Agile development and support environments * AGILE PM Foundation or comparable certification * Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities * Strong communication skills with the ability to gain trust from stakeholders * Travel or rail industry experience (preferred) More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As the Director of Engineering for RF Systems at Harmattan AI, you will act as a vital management layer between R&D modules and leadership, focusing on elevating our people and standardising our engineering excellence. This is a "hands-off" people management role designed to relieve pressure on senior leadership by building high-performing teams, improving internal tooling, and standardising work processes across the company without sacrificing execution speed. You will be a visionary partner to our leadership, contributing to organisational structure and the long-term technical vision. In this role, you will lead our RF Systems teams in Paris — covering radar, radio, and electronic warfare. This is research-heavy, defence-critical engineering at the boundary of physics and product, operating under cleared-environment constraints that differ from commercial work. Responsibilities * People Management & Mentorship: Act as a dedicated people manager for engineers, overseeing performance reviews, career growth, and training initiatives. * Recruitment: Own the recruitment process as the number one priority, building and maintaining an effective engineering team to meet our ambitious growth plans in a scarce, cleared-defence RF and EW talent market. * Process Standardisation: Develop and implement standardised work processes across radar, radio, EW, and signal-processing teams to ensure high-quality output and consistency. * Engineering Infrastructure: Audit and improve internal tooling—deciding between off-the-shelf and custom solutions—to ensure engineers have the best resources to succeed. * Organisational Strategy: Contribute to the organisational structure by reorganising modules and initiating changes to optimise cross-functional (XFN) delivery. * Vision & Execution: Collaborate with leadership to build the company vision, bringing fresh ideas to the table rather than just executing existing plans. Candidate Requirements * Educational Background: A strong academic record in Electrical Engineering, RF, Signal Processing, or a related technical field. * Proven Leadership: Previous experience as an Individual Contributor (IC) who has successfully transitioned into a management role, allowing you to deeply understand the technical challenges your team faces. * Experience: Direct experience leading radar, RF, electronic warfare, or RF navigation engineering teams in a defence prime or cleared-environment scale-up. You have led at least one programme through qualification under MIL-STD, NATO STANAG, or TEMPEST discipline. Fluent French and English required; active or recent cleared status (FR, NL, UK, or EU equivalent) is a strong plus. * Technical Engagement: While this is a management-focused role, you should still possess a desire to "keep your hands dirty" and remain engaged with the technical aspects of the work. * Soft Skills & Communication: Exceptional soft skills and communication abilities, with a "high-bar" for excellence and a natural ability to elevate those around them. * Commitment: 100% dedication to Harmattan AI's mission of building autonomous defence systems and a readiness to thrive in a fast-paced, high-pressure environment. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.