Delivery Lead - Sales

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description As the Program Delivery Lead at Jellyfish, you are the delivery heartbeat of the relationship of our largest global client. Your mission is to bridge the gap between ideation and execution and drive delivery excellence and rigor. You will also partner closely with the Creative Collective and AI Studios teams to ensure our creative, social, production and AI generated output are world-class and delivered with precision. This is a high-impact leadership role that demands a blend of creative empathy, delivery & operational rigor. You will navigate the complexity of a global agency, integrating our internal capabilities with the wider Brandtech Group ecosystem to drive efficiency, profitability, and innovation for the relationship. The full salary range for this position is between $130,000-200,000 USD, annually, and final offer is dependent on experience. This is a hybrid position based out of our New York office. We are also considering candidates where our other offices are located (Portland, San Francisco, Los Angeles, Chicago, or Baltimore) but are prioritizing NYC. Responsibilities Delivery and Operational Excellence + Strategic Integration * Process & Workflow: Architect and refine end-to-end creative workflows that ensure "Operational & Delivery Excellence" across strategy, design, production, and language services. * Tech Integration: Drive team adoption of Pencil Pro and other proprietary tools to automate and enhance creative output. * Hub Global Strategy: Ensure the setup and delivery of offshore creative hubs in Mexico and India are most effectively utilized for client outputs, ensuring quality consistency and cultural alignment. * AI Transformation: Support the operational rollout of Gen AI transformation initiatives, ensuring AI tools are seamlessly integrated into the client creative lifecycle. Resource & Financial Stewardship * Utilization & Profitability: Monitor and optimize the efficiency of the project delivery teams for the Global client business. Your goal is to work with the Integrated Producers (IP) to maximize internal utilization while reducing freelance spend for all delivery. * Resource Management: Partner with Capability Leadership, Talent Acquisition and Staffing to ensure the right-level of resources and talent are assigned to each client engagement. Oversee the scoping of projects (developed by IPs) to ensure the right mix of talent on each engagement. * Program Management: Work with IPs to drive the overall schedules & workflow of all client projects/programs centrally to ensure consistency of process across the business, standardized approach to scoping as well as delivery accountability against budget and scope with excellence. * Brandtech+ Connectivity: Act as the conduit for Brandtech Group resources where appropriate for the client business, leveraging group-wide talent (Brandtech+) to meet fluctuating demand. * Finance & Ops: Collaborate with Finance to manage budgets, track margins, and ensure creative projects are delivered profitably. Proactively identify scope/time challenges and assist IP if needed in escalating to client management to determine best path forward Client Operations & Growth * High-Stakes Account Support: Provide dedicated delivery oversight for this account globally * Client Management: Bridge the gap between creative teams and client partners to ensure delivery meets client-specific operational KPIs. * New Opportunities: Work in partnership with account leadership to drive RFPs or new business requests, including the development of delivery assets, as well as help drive the response process Rhythms & Rituals * Support & Facilitation: Facilitate alignment sessions including: * The Week Ahead (EMEA & NA): Syncing regional priorities. * Capability Utilization: Reviewing/manage Billability of resources. * Managing resource allocation for client pitches as well as oversee the overall view of all active Google projects. * Integrations of AI platform tools: Deep-diving into AI-driven approaches and ways of working. * Capability Communication: Work with account leadership to coordinate our ongoing all-hands meetings, to celebrate wins and align on global strategy. Qualifications * 10+ years in delivery leadership within a global digital agency or fast-paced creative tech environment. * The Mindset: You speak "Creative Delivery" and "Operations" fluently. You understand the nuances of strategy, creativity & ideation married to technology and AI adoption and live for a perfectly optimized process to deliver. * AI Fluency: A genuine passion for how Generative AI is changing the creative landscape (experience with Pencil Pro or similar tools is a major plus). * Strong Understanding of Operational Systems: Deep experience building processes, and working within systems such as Salesforce and beyond. * Global Navigation: Proven ability to manage multi-shore teams (specifically India and LATAM) and navigate complex stakeholder maps across HR, Finance. * Account Pedigree: Experience managing the operational demands of Tier-1 global brands such as Google (tech clients a plus) Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. — we invite you to be part of the solution! The Role We are looking for an experienced, high-energy SDR Team Lead for our DACH market who has a proven track record of managing, coaching, and developing high-performing outbound teams. As a hands-on leader, you will focus on growing your team's skills and commercial experience. You will manage a team of 8–10 SDRs, bringing established coaching frameworks to elevate their day-to-day execution and ensure they have the training, support, and mentorship required to consistently deliver high-quality pipeline. Here's how you'll make a difference: * Proactive Coaching & Skill Growth: Spend the majority of your time actively developing your reps. You will bring a structured methodology to run daily call reviews, lead objection-handling workshops, and continuously refine DACH-specific messaging to help reps increase their weekly Open Handover Cases (OHCs). * Team Performance Delivery: Take ownership of the DACH team's pipeline target. You will ensure your 8–10 reps are executing high-quality, targeted outreach that converts into sustainable business growth. * Professional Judgment & Capability Building: Demonstrate strong judgment in balancing leadership and guidance. Your focus will be on empowering your SDRs to navigate challenges independently, helping them build long-term professional skills and progress in their sales careers. * AI & Tech Enablement: Champion the use of modern sales tools and AI workflows within your team. Ensure your reps are leveraging technology to automate repetitive tasks, allowing them to focus on high-quality, personalized execution. * Cross-Functional Alignment: Act as the bridge between your team and the local Account Executives (AEs). Ensure a tight feedback loop regarding lead quality, discovery depth, and handoff efficiency to maintain a "One Team" culture. What makes you a great fit: * Proven SDR Management Experience: You have a track record of formally managing SDR/BDR teams in a high-growth B2B SaaS environment. You bring proven experience in hiring, managing, and retaining top talent. * Coaching Domain Expertise: You don't just give feedback; you have an established, structured framework for upskilling reps. You know how to break down a sales call, identify a behavioral bottleneck, and run targeted coaching sessions that result in measurable improvement. * Leadership Maturity: You understand how to scale a team's capabilities through structured mentorship. You measure your success by the skill growth, confidence, and collective output of your reps. * DACH Market Expertise: Deep understanding of the DACH commercial landscape, cultural nuances in business communication, and compliance standards (e.g., GDPR implications on outreach). Native or business-fluent German is required. * High Energy & Grit: You bring positive, contagious energy to the team every day. You know how to keep a team resilient and motivated through high-rejection outbound cycles. What Will Make You Successful Here (GTM Attributes) * Operational Impact: You cut through the noise and focus on what moves the needle. You prioritize actual pipeline outcomes over empty activity metrics. * Growth Mindset & Curiosity: You absorb feedback quickly and constantly look for ways to optimize your team's playbook. You challenge old ways of prospecting constructively. * Technological Edge: You are eager to experiment with AI and sales tech to make your team more efficient. You don't tolerate manual workflows if technology can do it better. * Respectful Collaboration: You build strong, mature relationships with AEs and Marketing peers, addressing friction with constructive honesty rather than defensive posturing. What we offer * Work/Life balance: Flexible hours * Wellbeing and financial support: Access to Open Up, corporate discounts * Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups * And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ *Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample—you’ll learn more during the interview process.   About Us At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!