Principal Product Manager, Loyalty

Skyscanner

About Skyscanner Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here) Now, we’re on the lookout for an Principal Product Manager - Loyalty to help us bring that vision to even more travellers.    About the role (Hybrid) We’re looking for a product lead to join our loyalty team. At Skyscanner, we’re on a mission to help every traveller to explore our world effortlessly. As we continue to grow the audience we serve, it’s critical that we build relationships with our travellers that create reasons to return directly, time and time again. We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value. Through our loyalty programme we’re aiming to offer better prices to our most loyal travellers, help them move from searching to trip planning, offer them reoccurring rewards at the airport, and broadly better personalising their experience throughout. In this role you’ll need to manage stakeholders across the organisation to drive substantial change. What you’ll be doing * Partnering across the business: You’ll work with cross-functional teams on complex initiatives spanning proposition execution, experience design, experimentation and platform delivery — from marketing and design to data, engineering and legal. * Translating vision into product: You’ll turn loyalty proposition and experience principles into concrete capabilities, journeys and interactions across web, app, SEO, booking flows and lifecycle touchpoints. * Owning the roadmap: You’ll define and execute a phased loyalty product strategy — shaping MVPs, proofs of concept and iterative releases that balance learning, impact and technical foundations. * Spotting the biggest opportunities: You’ll collaborate with squads and stakeholders to identify gaps and unlock initiatives that drive engagement, retention and long-term traveller value. * Coordinating end-to-end delivery: You’ll ensure smooth execution across Flights, Hotels, Cars, Packages, Explore, Platform, Data and Lifecycle systems — no dropped handovers, no mystery dependencies. * Making smart product decisions: You’ll define feature-level requirements and make day-to-day product and UX calls that keep experiences intuitive without compromising core conversion flows. * Leading experimentation: You’ll define hypotheses, success metrics and guardrails, run experiments and use the learnings to continuously refine the roadmap and loyalty proposition. About you * Loyalty-savvy: You’ve designed, built or scaled loyalty programmes or retention-led experiences, and you deeply understand how rewards, recognition and lifecycle touchpoints shape behaviour. * Influential product leader: You’re comfortable aligning diverse stakeholders around complex, cross-cutting initiatives - bringing clarity where others see chaos. * Data-informed decision maker: You’ve hands-on experience with experimentation, metrics and guardrails, with a strong focus on long-term value, repeat behaviour and retention. * Platform confident: You’re comfortable navigating complex environments, balancing short-term wins with long-term capability building and dependency management. * Outcome-oriented: You thrive in fast-paced, ambiguous settings and focus on impact over optics. * Clear communicator: You bring excellent collaboration skills and experience working in agile environments, keeping teams aligned and energised. * Traveller-first thinker: You instinctively zoom out to see the whole journey — always asking how this makes life easier, better or more rewarding for the traveller. #LI-SM2 #LI-Hybrid What it's like here We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭. Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨. Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel. We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these. #LI-EM2

Skyscanner

About Skyscanner Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here) Now, we’re on the lookout for an Principal Product Manager - Loyalty to help us bring that vision to even more travellers.    About the role (Hybrid) We’re looking for a product lead to join our loyalty team. At Skyscanner, we’re on a mission to help every traveller to explore our world effortlessly. As we continue to grow the audience we serve, it’s critical that we build relationships with our travellers that create reasons to return directly, time and time again. We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value. Through our loyalty programme we’re aiming to offer better prices to our most loyal travellers, help them move from searching to trip planning, offer them reoccurring rewards at the airport, and broadly better personalising their experience throughout. In this role you’ll need to manage stakeholders across the organisation to drive substantial change. What you’ll be doing * Partnering across the business: You’ll work with cross-functional teams on complex initiatives spanning proposition execution, experience design, experimentation and platform delivery — from marketing and design to data, engineering and legal. * Translating vision into product: You’ll turn loyalty proposition and experience principles into concrete capabilities, journeys and interactions across web, app, SEO, booking flows and lifecycle touchpoints. * Owning the roadmap: You’ll define and execute a phased loyalty product strategy — shaping MVPs, proofs of concept and iterative releases that balance learning, impact and technical foundations. * Spotting the biggest opportunities: You’ll collaborate with squads and stakeholders to identify gaps and unlock initiatives that drive engagement, retention and long-term traveller value. * Coordinating end-to-end delivery: You’ll ensure smooth execution across Flights, Hotels, Cars, Packages, Explore, Platform, Data and Lifecycle systems — no dropped handovers, no mystery dependencies. * Making smart product decisions: You’ll define feature-level requirements and make day-to-day product and UX calls that keep experiences intuitive without compromising core conversion flows. * Leading experimentation: You’ll define hypotheses, success metrics and guardrails, run experiments and use the learnings to continuously refine the roadmap and loyalty proposition. About you * Loyalty-savvy: You’ve designed, built or scaled loyalty programmes or retention-led experiences, and you deeply understand how rewards, recognition and lifecycle touchpoints shape behaviour. * Influential product leader: You’re comfortable aligning diverse stakeholders around complex, cross-cutting initiatives — bringing clarity where others see chaos. * Data-informed decision maker: You’ve hands-on experience with experimentation, metrics and guardrails, with a strong focus on long-term value, repeat behaviour and retention. * Platform confident: You’re comfortable navigating complex environments, balancing short-term wins with long-term capability building and dependency management. * Outcome-oriented: You thrive in fast-paced, ambiguous settings and focus on impact over optics. * Clear communicator: You bring excellent collaboration skills and experience working in agile environments, keeping teams aligned and energised. * Traveller-first thinker: You instinctively zoom out to see the whole journey — always asking how this makes life easier, better or more rewarding for the traveller. #LI-SM2 #LI-Hybrid What it's like here We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭. Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨. Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel. We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Principal Product Marketing Manager at Parloa you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren’t just marketing AI; you are defining the new standard for human-AI interaction in the enterprise. You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones. AREAS OF OWNERSHIP: With an owner’s mindset, you will help Parloa move beyond features and benefits to lead the evolution of our market positioning. You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are the undisputed category leader.   * Specifically, you will lead product marketing efforts in support of our commercial teams as they continue to land 7-figure deals. You will help define Parloa’s overall market narrative, own the evolution of our ICP, and architect value frameworks and ROI narratives. * Develop compelling content to support sales initiatives and joint marketing with partners, be the expert for enablement sessions, and guide communication efforts across multiple audiences and channels. * Drive our ecosystem’s go-to-market strategies, empowering sales & partnership teams with sophisticated use cases and proof points based by research, infused competitive differentiators in collaboration with our Competitive Intelligence team * Amplify our thought leadership on AI agents and AI agent platforms: help source ideas, translate technical concepts into the language of our buyers, create and/or collaborate on content, and speak on webinars and at events.  * Lead strategic “big bet” initiatives by taking the helm on high-stakes cross-functional projects that help us keep growing revenue 3X. This might include key deal cycles, industry-defining research, strategic partner engagements, or executive event participation. WHO YOU ARE: * 8 years of experience in Product Marketing roles, or 10 years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You should have a deep Product Marketing playbook. * A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and executive-level deal support. When Sales or Partnerships need the big guns, they look to you for guidance.  * Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention. * Ambidexterity for both strategy and tactics. You’ve crafted a strategic narrative in collaboration with executive stakeholders, and also created visually appealing sales collateral from top to bottom. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. OTE Salary Range - $210,000 - $250,000 + Equity     Salary Range $210,000—$250,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.