Principal Product Manager, Loyalty

ClearScore

Principal Product Manager – Upstream (Mortgages) At ClearScore we’re on a mission to help people achieve greater financial wellbeing. Within our Upstream mission, we focus on shaping and scaling new propositions that unlock meaningful value for our users. A pathway to homeownership is a key milestone in our users’ journey to financial wellbeing. We’re expanding our product team to support our global strategy in homeownership and mortgages. As a Principal Product Manager working in our newly formed Upstream Mortgages team, you will hold responsibility for the viability and roadmap direction of this emerging vertical within the ClearScore ecosystem. Reporting into the VP, Global Product, you will be central to shaping our Mortgages vertical — building on strong early foundations while evolving and extending the proposition from first principles where needed. You will define roadmap content and sequencing, make clear trade-offs across user experience, commercial opportunity and build complexity, and ensure the proposition delivers sustainable value to our users and partners. You’ll operate within a shared leadership model alongside a senior Design Lead, jointly guiding a cross-functional team spanning Product, Design, Engineering and Data. While you will not have direct line management responsibility, you will play a central role in setting priorities, structuring work and driving clarity of decision-making across the team. This is a high-impact role at the centre of bringing a complex new vertical to market, shaping how ClearScore shows up in one of the most important moments in our users’ financial lives. It requires strong product judgement, commercial awareness and the confidence to make well-reasoned decisions in a multi-stakeholder environment. What you will be doing: * Build on existing strategic thinking, identifying clear paths to user, partner and business value and shaping the proposition’s continued evolution. * Develop and maintain deep expertise in the homeownership and mortgages landscape, building strong external awareness across partners, regulation and industry trends to inform product direction. * Own the global roadmap for the homeownership and mortgages proposition, defining priorities and sequencing to ensure long-term viability and coherence in line with overall strategy. * Lead structured product discovery to validate desirability, viability and feasibility, using qualitative insight, quantitative data and commercial understanding to inform decisions. * Make clear, balanced trade-offs between user experience, commercial constraints and technical complexity, ensuring focused and coherent progress. * Partner closely with Design to deliver a compelling, simple and user-centred experience within a complex domain. * Collaborate with Commercial and Data stakeholders to ensure the proposition is grounded in market dynamics, partner realities and measurable outcomes, while retaining clear accountability for product direction. * Structure ambiguous problem spaces into clear work-streams, guiding and elevating work across the team — including elevating the quality of thinking and execution across more junior Product colleagues. * Drive momentum and decision-making, ensuring stakeholders are meaningfully engaged throughout the innovation lifecycle.   Skills we'd love you to have * You know what good Product Management looks like and are comfortable owning meaningful proposition-level problem spaces within an established strategic direction. * You have demonstrated experience shaping new propositions from first principles, not only optimising existing products. * You are confident shaping roadmap direction and making clear trade-offs across competing constraints. * You are commercially aware and think in terms of value exchange, incentives and long-term proposition coherence — not just feature delivery. * You are comfortable operating within a shared leadership model, partnering closely with senior Design while retaining clear accountability for product viability. * You bring clarity to complex discussions and are able to move from alignment to decision — making well-reasoned calls even when consensus is incomplete. * You are intellectually confident and willing to challenge existing thinking constructively where evidence or judgement suggests a better path. * You combine structured discovery with strong product intuition, balancing rigour with momentum and knowing the fastest routes to validate key hypotheses. * Experience in mortgages or adjacent regulated financial products is highly desirable, though strong product craft and ClearScore ecosystem understanding may compensate.   Why ClearScore? ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: * 25 paid holidays and a “duvet day” on your birthday * Hybrid Work Environment * Private health and dental cover - including mental health support through Bupa  * GP office visits * Life assurance scheme * Up to 6% matched pension * Regular Lunch and Learns with guest speakers * Dog-friendly office * Daily breakfast and free snacks * Access to discounts via Cobens Extras  * Free sports and social clubs * Continued investment into learning and development  * Leadership-led training * In-house psychotherapist * Financial coach to help you plan and achieve your goals * No clock-watching culture * Generous maternity and paternity plans * Culture and inclusion representatives * Transparent pay structure and a career growth plan   Equal Opportunities ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model   We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. * Levels 1-5: Minimum 2 days per week in-office * Level 6 and above: Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: * Flexibility to manage your work and life * Dedicated in-office days for team building and collaborative projects *  Office facilities (with plants!) designed for productive interactions * Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.     Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

Theodo

Theodo is an engineering & design consultancy with offices in Paris, London, New York, Casablanca and Cape Town. We build high-quality digital products for clients across industries, and we are increasingly working with enterprise organisations on complex, high-impact tech modernisation programmes - including AI-powered code modernisation. We run lean internally: we care about process, continuous improvement, and doing things properly. Our founders have written books on the best practice for using lean to scale agile in large organisations. The Opportunity We're hiring a Associate Product Manager to take ownership of complex client projects and programmes end-to-end. You'll be the person clients trust to tell them hard truths, protect scope, and deliver - while the client principal focuses on account growth. This is a high-impact role at the heart of how we deliver, and a key part of how we're evolving our delivery model as we scale. The role Negotiate and manage product scope to deliver maximum value on fixed-price and time/materials engagements Act as a trusted advisor to clients, guiding product owner decisions on trade-offs and priorities Manage the flow of requirements from client to team, maintaining a healthy backlog and driving visual management practices Own the delivery plan; producing, maintaining, and communicating it throughout the engagement Run agile ceremonies and solve day-to-day delivery problems before they escalate Monitor effort, forecast accurately, and ensure delivery operates within contract terms Build long-term client relationships, providing strategic recommendations to senior stakeholders and owning RAID management Mentor junior delivery managers and contribute to continuous improvement initiatives across the business What We're Looking For You're a seasoned delivery professional who knows when to push back and when to flex. You build trust quickly with senior stakeholders by proactively communicating on the delivery plan, relating it back to business needs and providing sound judgement. You spot the risks, challenge broken processes, and leave projects in better shape than you found them. Trusted by clients at C-suite and senior stakeholder level - able to have difficult conversations and maintain the relationship Trusted by on the ground delivery teams - able to have detailed conversations about technology and product with the experts on your team Preventative rather than reactive - you identify risk early and act before it becomes a problem Rigorous about delivery metrics and able to use them to justify commercial decisions Genuinely interested in lean delivery principles and willing to keep learning Humble and coachable - you take feedback and bring that same openness to your team A multiplier: you improve delivery maturity on every project you touch, and bring things back to the wider team Required Skills & Experience Around 2-4 years of delivery management experience on complex digital or technology projects Proven track record managing both fixed-price and time/materials engagements Experience managing senior client stakeholders and steering committees Demonstrable examples of scope negotiation and risk management on large or high-stakes projects Experience running agile ceremonies and holding teams to a high standard of delivery Comfortable using delivery data to drive commercial decision What We Offer 25 Days annual leave Learning and Development support throughout your career at Theodo Private Health Insurance via Vitality 3 week work from anywhere policy Equipment budget for your tech set up Company pension Monthly Socials A Slack network of 700+ “Theodoers” across our extended ecosystem — ask questions, share patterns, or troubleshoot obscure challenges with some of the sharpest minds out there A hybrid working model, with offices based in London

Rezolve AI

About Rezolve Ai Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of ViSenze, GroupBy and Bluedot, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement About the Role  We are hiring an AI Product Manager to own the evaluation, quality, and safe deployment of AI across Rezolve’s Conversational Commerce platform.  You will define how LLMs and agentic systems are used in production, set guardrails and quality standards, and own go / no-go decisions for AI-driven changes. You will work closely with Product, Engineering, and AI teams to ensure Conversational Commerce delivers trusted, enterprise-ready AI experiences.  This is a high-impact role with influence across product strategy, architecture, and execution.    Responsibilities  AI Product Ownership & Strategy  Own the evolution of AI capabilities within Conversational Commerce.  Define how conversational and agentic AI translate into differentiated customer value.  Partner with the Principal PM to shape roadmap priorities, sequencing, and trade-offs.  AI Evaluation, Quality & Decision Ownership  Own the AI evaluation strategy, including:  Success metrics  Experiments and analysis  Tying model performance to user and business outcomes  Define and track core AI quality metrics (e.g. task success, hallucinations, latency).  Own go / no-go decisions for AI changes (ship, rollback, iterate).  Clearly communicate impact, risk, and trade-offs to Product, Engineering, and Leadership.  Model Safety & Guardrails  Own LLM safety testing Define and evolve guardrails to ensure safe, reliable AI behaviour.  Partner with engineering on grounding strategies, constraints, fallbacks, and escalation paths.  Ensure AI systems are observable and improve over time Conversational & Multi-Agent Systems  Contribute to decisions on how LLMs are deployed across conversational flows.  Help shape the Conversational Commerce multi-agent framework, including:  Agent roles and responsibilities  Orchestration and task decomposition  Tool usage boundaries  Ensure agentic systems are testable, debuggable, and scalable.  Discovery & Execution  Lead continuous discovery through customer research, usage analysis, and feedback loops.  Validate that AI capabilities solve real, high-impact customer problems.  Translate AI strategy into clear requirements, roadmaps, and prioritized backlogs.  Enable fast execution without compromising quality or trust.  About You  Essential  4–7+ years in Product Management, Applied AI, or ML-adjacent roles Hands-on experience shipping LLM-powered systems in production.  Strong understanding of LLM failure modes, evaluation techniques, and mitigation strategies.  Comfortable making trade-offs across capability, cost, latency, and risk.  Clear, confident communicator across technical and non-technical teams.  First 6 months: Clear AI evaluation and quality framework adopted across Conversational Commerce.  Defined guardrails and safety standards enforced in production.  Stable, observable conversational and agentic flows operating at scale.  Confident go / no-go decision-making for AI changes.  Strong alignment across Product, Engineering, AI, and Commercial teams.