Senior Venture Strategy Manager (All Genders)

Mutabor

DEINE AUFGABEN Als Senior Type Designer bei Mutabor bist du die treibende Kraft hinter der typografischen Qualität unserer Markenarbeit. Du entwickelst eigenständig komplette Schriftfamilien auf internationalem Topniveau, berätst unsere interdisziplinären Design-Teams und sorgst für eine konsistente, lizenzrechtlich einwandfreie Schriftnutzung in unseren Corporate-Design-Projekten. Du bringst ein tiefes Verständnis für Typografie als Markenwerkzeug mit und weißt, wie Schrift Identität formt, handwerklich präzise und konzeptionell durchdacht.  Schriftdesign & Schriftentwicklung  * Du entwickelst maßgeschneiderter Corporate Typefaces und kompletter Schriftfamilien (inkl. Schnitte, Zeichensätze, Sonderzeichen) für nationale und internationale Kund:innen * Du übernimmst die eigenständige Umsetzung aller Phasen der Schriftentwicklung – von der Konzeption und dem Letterdesign über das Spacing und Kerning bis zum Engineering und der finalen Produktion und Auslieferung als fertiger Font * Du trägst zur Sicherstellung höchster gestalterischer und technischer Qualität, die internationalen Marktanforderungen entspricht Typografie-Consulting & Trendscouting  * Du trägst der internen Beratung des Corporate-Design-Teams bei Schriftwahl und typografischer Konzeption in Branding-Projekten bei. * Du informierst dich über kontinuierliches Trendscouting: Überblick über aktuelle Hausschriften im Markt, neue Releases relevanter Type Foundries und typografische Entwicklungen im internationalen Designumfeld. * Du koordinierst Qualitätssicherung und Empfehlung in der Schriftnutzung über alle laufenden Markenprojekte hinweg, als interne Referenz für typografische Exzellenz. Schriftlizenzierung & Schriftverwaltung  * Du berätst zu Schriftlizenzmodellen (Desktop, Web, App, Broadcast etc.) und rechtssichere Prüfung der Lizenzierbarkeit für Kundenprojekte. * Du führst und begleitest Schrifteinkaufsprozesse in enger Abstimmung mit Account Management und Kund:innen. * Du pflegst eine strukturierte interne Schriftbibliothek und Übersicht über den lizenzierten Schriftenbestand bei Mutabor. DEINE QUALIFIKATIONEN * Du hast ein abgeschlossenes Studium im Bereich Kommunikationsdesign, Grafikdesign, visuelle Kommunikation, vorzugsweise Type Design oder eine vergleichbare Ausbildung mit nachgewiesenem Schwerpunkt Typografie. * Du bringst idealerweise mindestens 5 Jahre Berufserfahrung im Bereich Type Design, idealerweise in einer Agentur, Type Foundry oder in der Selbstständigkeit. * Du besitzt ein starkes Portfolio mit nachweisbaren Projekten im Bereich Corporate, Typefaces und Schriftfamilienentwicklung. * Du verfügst über sehr gute Kenntnisse in Glyphs und oder Robo Font und hast erste Erfahrungen in Font Engineering. * Du beherrscht tiefes Verständnis für typografische Feinheiten wie, Leiterform, Spacing, Kerning, Variablefontsund, OpenType-Features und technische Fontproduktion, wie Font Engineering. * Du bringst Erfahrungen in nicht-Lateinischen Schriftsystemen mit. * Du verfügst über fundiertes Wissen zu Schriftlizenzmodellen und Lizenzierungsprozessen. * Du überzeugst mit Kommunikationsstärke: typografische Entscheidungen klar begründen und andere Teams begeistern. * Du verfügst über verhandlungssicheres Deutsch- und gute Englischkenntnisse in Wort und Schrift. WIR BIETEN * Sei Teil der kreativsten Designagentur Deutschlands * Hier findest du den Austausch und die Zusammenarbeit in einem interdisziplinären Team. Von Corporate Design, UX-UI-Design über Architektur bis hin zu Motion Design - für jeden Kopf finden wir den richtigen Hut * Unser Office in Hamburg bietet nicht nur ein eigenes Café, Dachterrasse mit Grill und Blick über den Hafen, sondern auch einen modernen Arbeitsplatz mit neuester Technik * Es finden regelmäßig Inhouse-Veranstaltungen zu Fortbildung und Teambuilding statt. Jeden Freitag lassen wir gemeinsam die Woche bei einem Drink ausklingen * Du willst deine Sprachkenntnisse verbessern? Kein Problem, nimm Teil an unseren kostenlosen Deutsch- und Englischkursen * Neben den 30 Tagen Urlaub, bekommst du zusätzlich an deinem Geburtstag einen Tag als Geschenk oben drauf * Es gibt Möglichkeiten der Entgeltoptimierung (Deutschlandticket, Jobrad) und Unterstützung bei der betrieblichen Altersvorsorge * Kontinuierliche und individuelle Weiterbildungsangebote sowie Entwicklungsgespräche

Kindred

Kindred is a members-only home swapping platform that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank. Kindred is revolutionizing the “third option” of travel accommodation, compared to short-term rentals and hotels. Since launching in 2022, Kindred has grown to a global community of 300,000 members across 150+ cities and puts home swapping on the map as a radically more affordable, responsible, and connected way to travel. To support that momentum, Kindred has raised over $150M in capital from some of the most credible investors in Silicon Valley, including Index Ventures, Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and founders of companies like Opendoor, Figma, ClassPass, and more. Kindred’s co-founders are proven leaders from the early team at Opendoor ($15B+ exit), who have each built and scaled products that today generate $1B+ annual revenue combined. We’re looking for the world’s top builders, executors, and believers to help us make travel more meaningful. You can learn more about us in Forbes and The New York Times. THE ROLE Kindred is building a members-only home swapping network powered by trust. In a trust-based network, growth isn't just about driving traffic, it's about understanding who you're actually winning with, why, and how to reach more of them. We're hiring a Senior Manager, Product Marketing to be the voice of the customer inside Kindred's growth engine. Your mandate: answer the question we don't yet have a definitive answer to: which segments are the right bets, and what does it take to win them? That means owning segment strategy, positioning, and go-to-market across Kindred's Identity Circles (e.g., solo female travelers, families), Affinity Circles (e.g., runners, design-lovers), and Org Circles (e.g., Google, Stanford) and building the structured testing framework to validate which of these are actually worth scaling. This role sits within the Growth org. You'll equip our channel and brand teams with the segment opportunity sizing, prioritization, audience insights, positioning, and GTM playbooks they need to execute more effectively. WHAT YOU'LL DO * Own segment strategy and validation: Define which identity, affinity, and org segments represent real acquisition and retention opportunities for Kindred. Run structured tests to validate PMF signal, not just messaging resonance, but actual liquidity, activation, and retention by segment. Pivot from the wrong bets fast; double down on the right ones. * Build the GTM motion for priority audiences: Assess relative growth opportunity of segments and develop the corresponding GTM motion: positioning, messaging, channel strategy, activation flows, and retention hooks. * Equip cross-functional teams for execution: Turn customer insights, segment learnings, and positioning into actionable briefs that enable Growth, Social, PR, CRM, Partnerships, and Product teams to execute consistently. * Provide cohesive creative direction: Partner with channel and creative teams throughout launch planning to review messaging and ensure final assets stay true to the strategy. * Run structured market tests: Design and own the test roadmap. Define the hypotheses, measurement frameworks, and success criteria. Work cross-functionally with Product, Growth, and Data to instrument tests properly and synthesize what the results actually mean for the business. * Define positioning from truth, not aspiration: Ground messaging in what Kindred actually delivers, where the product wins, where the experience breaks down, and what's required for a segment to find real value. You'll work with Product to close the loop between market insight and product reality. * Act as the voice of the customer: Talk to members and prospects regularly. Translate what you're hearing into sharp segment insights, positioning improvements, and prioritized recommendations for Product and Growth leadership. * Lay the foundation for brand: The work you do: validating which segments win, which stories convert, and where to double down becomes the foundation for brand work. WHAT'S REQUIRED * 10+ years of experience in product marketing, growth marketing, or audience strategy, ideally in consumer marketplace, membership, or network-based products. * Proven track record of segment or market validation work: you've taken an ambiguous customer hypothesis, run structured tests, and turned findings into a repeatable GTM motion. * Research-forward and analytically rigorous: you don't just run messaging tests, you understand how to isolate variables, structure experiments, and distinguish signal from noise. * Sharp positioning instincts: you know how to translate customer truth into messaging that resonates, and you can adapt it across various channels without losing clarity. * Cross-functional operator: you've worked closely with Product, Growth, and Data, and you know how to move things forward by leading through influence. Within Marketing, you have a sharp understanding of what each channel needs in order to drive cross-channel success. * Scrappy and self-directed: you don't wait for a full research budget or a perfect brief. You figure out what you need to know and go find it. * Strong writing and communication: you can turn messy customer inputs and qualitative signals into crisp positioning, clear strategy docs, and aligned internal recommendations. * Genuine curiosity about people and community: you understand how trust, belonging, and social proof shape consumer behavior, and you find that interesting, not just useful. OUR BENEFITS At Kindred, we know that good things happen when we look out for one another. We offer a thoughtful, human-first benefits package designed to support health, wellbeing, and connection. Our openings may span more than one career level. The base salary offered depends on factors such as experience, transferable skills, business needs, impact, and market data. * Competitive cash compensation and equity * Comprehensive health benefits * Flexible time off, plus 12 paid holidays per year * 21 credits per year to stay in Kindred homes * $4,000 annual travel stipend to help offset travel-related costs * Remote-first and remote-flexible work environment, with opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco * Regular team and company offsites to connect, collaborate, and build together * A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry * A culture of high standards, feedback, and continual growth We are committed to providing equal employment opportunities for all applicants and employees. Kindred does not discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work.

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Multiverse is building the AI-first workforce transformation platform that connects learning to career outcomes at scale. As we scale toward $1bn+ in bookings, we are investing in support as a strategic function: a new operating model, modern infrastructure, and a function that actively strengthens learner retention and customer trust. This is a rare clean-sheet opportunity. In your first six months, you will design the support operating model from first principles and build the platform that runs it. Beyond that, you own the strategy, the operating model, and the long-term performance of support for a genuinely multi-sided audience: learners, the coaches who guide them, and the employers who fund them. This is a build role, not a queue-management role. A Support Manager runs the day-to-day team and SLA delivery and reports to you. You set the direction, design the system, and hold the function to a standard the business can trust. What You Will Own The Build (First 6 Months) * Own the support infrastructure programme end to end: assess the current setup, design the target state, coordinate the build, manage cutover, and stabilise. A defined programme with clear milestone gates and acceptance criteria. * Design the support experience from first principles for each requester type (learner, coach, employer, internal Multiverse seller): what happens at every touchpoint from first contact to resolution, including communication, escalation, waiting states, and AI-to-human handoffs. The journey design drives system configuration, not the other way around. * Translate that design into Intercom configuration: taxonomy, workflow architecture, SLA definitions, routing, snooze protocols, ticket transparency, and native reporting. Every system decision traces back to a journey decision. * Act as single-threaded owner of the programme. You PM Intercom Professional Services and develop the internal technical specialist who will own the configuration long term. Support Strategy & Operating Model (Ongoing) * Own the operating model and its evolution as volume patterns shift, new products launch, and AI capability expands. Set the roadmap two quarters ahead and hold delivery to the current one. * Design the metric framework across leading, process, and output layers, with first contact resolution and re-contact rate as honest measures of quality rather than activity. * Build and present the business case for support investment as revenue protection AI Resolution & Knowledge * Define the AI resolution roadmap: which journeys move to AI, in what order, at what quality threshold, with humans kept in the loop on policy-sensitive cases (safeguarding, funding eligibility, qualification decisions). * Set the knowledge system and standards that power both agents and AI, and coach the Knowledge Manager who owns it day to day. A strong knowledge foundation is what makes scaled AI resolution possible. Cross-Functional Partnership & Insight * Own the cross-system escalation model so escalations to partner teams keep context and visibility end to end. * Turn support into an organisational signal: surface recurring issues early, quantify their cost, and partner cross-functionally to drive root-cause fixes through a standing forum. Team & Coordination * Lead a small team. The Support Manager runs day-to-day delivery, QA, and the agent team and reports to you. You coach the Knowledge Manager and develop the internal technical specialist toward independent ownership of the platform. * Set standards and operate above the day-to-day so you can focus on strategy and forward planning, and coordinate Intercom Professional Services throughout the build. About You You have done this before * 7-10+ years in support operations, service design, or CX operations, including at least one build or redesign of a support function from operating model through system implementation. You have the playbook: set the baseline, design the target, sequence the build, enable the team, stabilise. * Strong, hands-on Intercom fluency. Intercom is the system you will run, so you need to know it well enough to direct Professional Services, QA a build, and recognise when a configuration is wrong. Equivalent enterprise support platform depth considered. * Track record in a B2B2C, regulated, or otherwise multi-stakeholder environment where support quality is tied to compliance, funding, or retention. You think in systems, not tickets * You design operating models, not just workflows. You start from what the user should experience, work backwards to the process, then configure the system. * You understand the compounding relationship between knowledge quality, AI resolution, and human effectiveness, and why the knowledge foundation has to come first. * You build metric frameworks an exec team can trust. You know why containment metrics flatter and why re-contact rates do not. You lead through influence * Internal stakeholder management is a core strength. The build and the function's ongoing performance depend on partnering across Product, Engineering, Learning, and Customer Success, and on building the accountability that makes cross-functional fixes actually happen. You manage up and across as naturally as you manage down. * You design for a genuine B2B2C landscape. Learners, coaches, and employers each need different things from support, with different urgency and stakes, and you build a model that serves each well without collapsing them into one queue. * You are direct and evidence-led, comfortable pushing back on senior stakeholders when the data says otherwise, and you hold the line against the cost-first, deflect-at-all-costs trap that has burned other AI-first support orgs. * You operate with urgency, hit deadlines by making scope calls early, and can work alongside a busy operational team without adding to their load. Preferred Qualifications * Structured knowledge management practice (you will set the system and coach the owner, not run it yourself). * Education, workforce development, or apprenticeship provision (Ofsted, Skills England, ESFA funding rules). * Familiarity with Linear, Guru, and Slack in a cross-system support stack. * Experience making the case for support as revenue protection. Why This Role Most support leadership roles inherit a system and optimise at the margins. This one hands you a clean-sheet build and permanent ownership of what you create. You will have a Senior Director who clears the path, direct access to the tools and vendors, and a mandate to build support into a function that drives retention and customer trust. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.