Receptionist - Soho House Hong Kong

Soho House

The Role…  At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.  * Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.  * Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.  * Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.  * Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).  * Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.  * Assist guests by checking/ retrieving their coats and/or items they left.  * Build relationships with members and guests and communicate and red flags and positive feedback to management.  * Influence a fun and positive atmosphere by being approachable and professional.  * Assist management with new hires by training Soho Standards and steps of service expected daily.  * Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2–3 years’ experience in a front desk role  * Experience in luxury hospitality or private members clubs  * Strong leadership and team coordination skills  * Excellent verbal and written communication  * Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)  * Calm under pressure and adept at resolving issues with a guest-first mindset  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

We are looking for Club Receptionist with the qualifications below: * A complete understanding and ability to provide the service delivery expected Soho House members and by guests * Ability to work well under the pressure of coordinating many requests at any given time * Being approachable and reliable * Ability to be flexible as the job changes * Ability to work flexible hours, including weekends, holidays if necessary * Spoken and written fluency in English and in Turkish JOB DESCRIPTION Responsibility for the care of club private members throughout their visit * To use own initiative and to personally take any action appropriate to deliver a first class service * Responsibility for private member’s check-in control, concierge duties and check-out * To meet, greet and bid farewell to all private members – with a smile and making eye contact * To escort private member guests to related place whenever possible * Fully understand and operate the telephone systems * Fully understand and operate the club private membership system * Accountable for the Club Reception cash handling issues * To have a basic knowledge of the surrounding area in order to assist guests with their queries

Soho House

ABOUT US ... Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognized for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests.   The Role   As a Night Receptionist at Soho House Amsterdam, you’ll play a key role in ensuring a smooth, safe, and welcoming experience for our members and hotel guests during the night. You’ll assist with checking members into the House and hotel guests into their rooms, while confidently managing overnight enquiries and situations as they arise. In this role, you’ll handle payments, balance cash at the end of your shift, and act as a calm and professional point of contact in a fast‑paced environment. With your natural hospitality, proactive mindset, and strong organisational skills, you’ll help create a reassuring and seamless experience throughout the night. As part of the Soho House team, your focus will always be on delivering exceptional service—connecting with guests, solving problems efficiently, and making a real impact, even during the quieter hours. WHAT WE’RE LOOKING FOR * Previous experience in a customer service or front‑of‑house role * Comfortable multitasking, answering high‑volume phone lines, and handling enquiries professionally * Quick learner, or experience with OpenTable, Salesforce, Google Sheets, and/or Opera * Strong problem‑solving and conflict‑resolution skills * Detail‑oriented, articulate, and able to work calmly under pressure * Strong communication skills in English * Flexible availability, including late nights and weekends 📍 Amsterdam | 🌙 Night shifts, responsibility, and guest‑focused service If you thrive in independent roles, stay calm under pressure, and love delivering great hospitality around the clock, we’d love to hear from you!    Benefits   Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Night allowance 15% * Travel allowance > 7.5km * Soho Friends Membership with discounts on F&B, rooms and Cowshed * Partnership discounts (Go-Vital, One Fit, Swapfiets and many more) * Team Events * Introduce a star and you could be eligible to receive a €300 (gross) bonus