India - Hyderabad - Aiviq - Customer Services Analyst

Aiviq

About the opportunity At Aiviq, we create clarity for the world’s investment managers. Our cloud-based data and analytics platform turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers. We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability in India. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges as well as being able to manage a team effectively. What you will be doing Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to: * Oversee a small team of Customer Services analysts based in Hyderabad * Trouble-shoot system failures and investigate customer queries * Build and maintain data connectors for existing and/or new data sources * Support release testing on new features and enhancements prior to customer releases * Ensuring that process documentation is kept up-to-date * We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office What you will need * Experience building and developing high functioning teams * A strong technical skill set coupled with experience of working in customer facing roles * Proficiency in SQL and experience of supporting or developing computer systems * Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues * Strong data analysis skills. * Excellent written and verbal English communication skills * Strong organizational skills and attention to detail * Willingness to work independently with minimal supervision, taking initiatives to address challenges * Experience with the Microsoft Office suite (particularly Excel) and data analysis skills * Experience in Asset Management industry is preferred but not mandatory What we look for * A passion for customer success and building strong, long-lasting customer relationships * Strong team-oriented leadership skills and proven track record managing others * A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions * People who think differently, bring an open mind and diversity of thought About Aiviq Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management Consultancy.

Aiviq

About the Role We are looking for a Data Platform Support Analyst to join our team, supporting and maintaining our Azure Data Platform ecosystem. This role requires experience in Azure SQL, Azure Data Factory (ADF), and Synapse Analytics, along with exposure to Snowflake. You will work closely with data Architects, data engineers, and customer services team to ensure the reliability, performance, and security of our data platforms.   Key Responsibilities * Handle incident management, root cause analysis, and implement preventive measures. * Ensure adherence to Data Platform Support SLAs and KPIs, proactively monitoring and responding to incidents. * Monitor and maintain Azure SQL databases, ensuring optimal performance and availability. * Provide support for Azure Data Factory (ADF) pipelines, troubleshooting failures and optimizing workflows. * Maintain and troubleshoot Azure Synapse Analytics, including serverless and dedicated SQL pools. * Provide support for Spark Notebooks in Synapse, troubleshooting execution failures and optimizing Spark jobs. * Provide support for Apache Spark and Delta Lake, troubleshooting issues and ensuring performance optimization. * Support Snowflake workloads and assist in integrating it within our data ecosystem. * Monitor and troubleshoot ETL/ELT processes, ensuring data integrity and reliability. * Work closely with data engineers to optimize database queries, stored procedures, and indexing strategies. * Manage data security, access control, and compliance within the Azure Data Platform. * Automate routine support tasks using PowerShell, Python, or Terraform. * Collaborate with DevOps teams for CI/CD pipeline management and infrastructure as code (IaC) deployments. * Support data governance and metadata management using Azure Purview or other data cataloguing tools. * Follow internal processes and security guidelines to maintain data platform integrity and compliance. Required Skills & Experience * 5+ years of experience in a data platform support or database administration role. * Strong hands-on experience with Azure SQL, Data Factory, and Synapse Analytics. * Experience with Azure Data Lake, Delta Lake, and storage management in a cloud environment. * Experience with Spark Notebooks in Synapse and troubleshooting Spark-based workloads. * Experience with Apache Spark and Delta Lake, troubleshooting performance issues and optimizing data pipelines. * Exposure to Snowflake and experience in troubleshooting its queries and integrations. * Understanding of ETL/ELT processes, data ingestion strategies, and performance tuning. * Knowledge of PowerShell, Python, or SQL scripting for automation and support tasks. * Experience with Azure Monitor, Log Analytics, and Application Insights for performance monitoring. * Strong analytical and troubleshooting skills, with an ability to resolve complex issues. * Experience with ITIL framework and incident management best practices.   Nice to Have * Familiarity with Azure DevOps, Terraform, or Bicep for infrastructure deployment. * Knowledge of Azure Purview for data governance. * Certification in Azure Data Engineer or Azure SQL Admin is a plus. * Exposure with Microsoft Fabric.   About Aiviq Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management Consultancy.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg   We are hiring across multiple locations India: Hyderabad, Delhi NCR, Bengaluru Europe: London, Serbia, Sofia, Lithuania, Berlin ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,500 Tideans globally - we’re diversity champions! * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE: Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage. As a Senior Staff Engineer you’ll:  * Define the architecture for Tide’s agentic platform * Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability  * Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities * Set standards for reliability, safety, scalability, and developer experience * Provide technical leadership across teams and unblock critical decisions * Implement cost-management and routing logic to optimize LLM spend across different providers * Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories    WHAT WE ARE LOOKING FOR: * Deep experience building platform or infrastructure systems at scale * Strong judgement across APIs, distributed systems, data, and cloud-native architecture * Track record of leading complex cross-team technical problems * Experience integrating third-party platforms without losing control of core architecture * Strong understanding of reliability, security, and observability * Experience with AI platform components is valuable, but not essential * Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable    OUR TECH STACK: * Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) * Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable * Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users) * Docker, Terraform, EKS used by the Cloud team to run the platform * DataDog and Rollbar to keep it running * GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks * Angular 2+ with ngrx on Web, Flutter for the Mobile App * Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management   TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.