Fraud Specialist, FCP, Copenhagen

Lunar

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Fraud Specialist you'll be based in Copenhagen, joining the FCP Operations team, reporting to Alexander, working to protect our customers and keep their money safe. This role serves customers across the Nordics, so fluency in Swedish and English is essential. What will you do? * Monitor and analyse transactions to identify and act on suspicious activity before it causes harm. * Handle fraud cases end-to-end — investigating, documenting, and resolving with care and precision. * Collaborate with teams across Lunar to share insights and strengthen our fraud detection capabilities. * Stay close to emerging fraud trends and financial crime typologies, applying what you learn in your day-to-day work. * Balance security with a great customer experience, making sure protection never comes at the cost of usability. What are we looking for in you? * Some experience with fraud, financial crime, or a related field — whether through work, studies, or a strong interest in the space. * An analytical mindset with an eye for patterns and anomalies. * Clear and structured communication skills — you can explain complex situations simply, both in writing and in conversation. * Comfort working in a fast-moving environment where priorities can shift and no two cases are the same. * Full professional fluency in Swedish and English, both spoken and written — you'll be working across both languages every day. Benefits and perks * 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let's find out more! While you hold on tight for us to get back to you, curious to see what we're up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it's like to work here. We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know. Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record.

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more. This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability. Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users. ABOUT THE JOB * Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities * Maintain a queue of inbound customer appeals with time management and prioritization skills * Recognize and present opportunities to improve and drive tasks to full resolution * Complete live/ historical data reviews with a detail-oriented approach * Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements ABOUT YOU MINIMUM QUALIFICATIONS * 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record * Strong verbal and written communication skills * Positive attitude and fortitude to work through ever-changing and dynamic operational conditions * Ability to make critical and sensitive issues quickly in a fast paced environment * Operate within a high degree of confidentiality * Weekends or holiday availability PREFERRED QUALIFICATIONS * Familiarity with ZenDesk or similar (preferred) * Proficient in Excel/ Google Sheets * Understanding of the gig economy   This is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out when a need arises.   #LI_Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $23—$23 USD WA $23—$23 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $23—$23 USD All other states $23—$23 USD

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and understanding of customers' challenges. We advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. Stripe Radar is Stripe's fully integrated fraud and risk management platform. The Radar team's mission is to evolve from a best-in-class payment fraud product into a unified risk intelligence platform that protects businesses from all forms of financial loss—from sophisticated payment fraud and account takeovers to first-party misuse and policy abuse. With Radar, businesses can confidently navigate the evolving fraud landscape, accept more good revenue, and focus on growth. WHAT YOU'LL DO You'll collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and influencing the product roadmap. You'll develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As subject matter experts, you'll scale the broader organization by creating reusable assets and coaching others on complex high-value opportunities. You'll also run customer workshops and take the lead on key opportunities. You'll serve as the domain and product expert to our users and GTM team for Stripe Radar globally. RESPONSIBILITIES • Act as a subject matter expert on Stripe's Radar product suite to accelerate opportunities globally. • Demonstrate a deep understanding and point of view on trends in the fraud and risk management ecosystem, including AI-powered detection, processor-agnostic architectures, and the shift from payment fraud to holistic business risk (e.g., policy abuse, account takeover, first-party misuse). • Develop expertise with the functional and architectural patterns for deploying advanced fraud systems, including the lifecycle of rule management, ML model tuning, and manual review optimization. • Understand the ecosystem of risk and identity integrations (e.g., device fingerprinting, identity verification, bot mitigation, case management) Stripe must support for our users to be successful. • Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team. • Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and feedback from customers. • Partner closely with the Radar product sales team and be an active part of the opportunity team for Stripe's largest and most complex Radar customers to lead strategy and own key customer relationships. • Partner closely with the Radar product team to get early exposure to the new products and features. • Serve as a "Voice of the Customer" internally to drive product and feature request prioritization, providing actionable insights on the competitive landscape and emerging fraud vectors. • Act as an escalation point to drive our most complex technical issues to resolution with Stripe's engineering team. • Support customers and Stripe teammates on account or deal strategy, and answer product feature and technical questions. • Understand the sales process for the product and provide the Sales team with tools and training to qualify potential leads. • Stay current on competitive analysis and market differentiation. • Support marketing events including executive briefings, conferences, user groups, and trade shows. MINIMUM REQUIREMENTS • 7+ years of experience in a pre-sales, technical consulting, product, or risk strategy role focused on e-commerce fraud prevention, risk management, or trust and safety • Deep working knowledge of the fraud and risk ecosystem, including payment fraud (CNP), account takeover (ATO), first-party misuse (friendly fraud), and policy and content abuse • Demonstrated knowledge of risk management architectures, including the role of rules engines, machine learning models, and manual review queues in fraud decisioning • Strong knowledge of the signals and data used in fraud detection, such as device and IP data, behavioral biometrics, identity verification, and graph-based analysis • Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact with each other • Outstanding communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences • Interest in solving open-ended business problems with a combination of technology and creative thinking • A proven ability to build strong collaborative working relationships with business partners • Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment PREFERRED QUALIFICATIONS • Experience integrating Stripe or other RESTful APIs into web applications • Experience with processor-agnostic fraud solutions and multi-processor payment environments • Experience with risk management for various business models, such as platforms and marketplaces, subscription services, and digital goods and SaaS • Familiarity with liability shift programs (e.g., chargeback guarantees) and value-based pricing models for risk products • Understanding of how to extend fraud protection beyond payments to other products like payouts (Issuing), physical payments (Terminal), or recurring billing (Billing) • Experience as a subject matter expert in a relevant industry, vertical, or product