Performance & Development Manager Customer Service

Searchminds Group AB

Om rollen Du får en egen kundportfölj med ansvar för strategi, drift och resultat, främst i Google Ads och även lite META annonsering. Du sätter riktningen tillsammans med kunden, bygger och optimerar kampanjerna och rapporterar så att kunden förstår vad pengarna gör. Våra projektledare äger mötesrytmen, du äger siffrorna, med stöd från en Content Creator i det grafiska. Du kommer till en avdelning som ligger långt fram i AI-stödda arbetsflöden. Datahämtning, analys och rapportering m.m. så att din tid går till tänkande och kunddialog i stället för klipp och klistra. Vi förväntar oss att du både använder verktygen och hjälper till att göra dem bättre. Vi tror att du Har arbetat aktivt i Google Ads och är hemma i gränssnittet: kampanjbyggen, budstrategier, sökordsarbete och konverteringsspårning Använder AI i ditt arbete idag och drivs av att utveckla processer, inte bara följa dem Förstår marknadsföring i grunden, snabbt kan förstå ett företags struktur och behov Håller kvalitet och lugn även när tempot är högt Är trygg i kundkontakten och kan stå för en rekommendation, då alla våra kunder har höga förväntningar på resultat, kommunikation och leverans Meriterande: Grundläggande kunskap om AI-agenter/modeller som Claude och ChatGPT, META annonsering, Google Ads annonsering, byråerfarenhet och grundläggande kunskap om spårningsuppsättning via Google Tag Manager. Vi erbjuder En nyckelroll i en avdelning som utvecklas i snabb takt med marknaden digital annonsering, kollegor som samarbetar effektivt och har kul under arbetstid. En frihet under ansvarskultur och kontor på Södra Långgatan 48 i Kalmar med lunchutsikt över Kalmarsund. Varför Searchminds? Hos oss får du en varierad och utvecklande roll i ett ambitiöst och hjälpsamt team där vi alla brinner för digital marknadsföring. Vi värdesätter kreativitet, driv, nytänkande och en positiv företagskultur där vi lär oss av varandra. Ansökan Omfattning: Heltid Varaktighet: Tillsvidare Mejla CV eller LinkedIn-profil och några rader om det mest intressanta Google Ads-konto du har arbetat med till info@searchminds.se.

Björn Lundén AB

Join our team and drive service stability across our platform About the role As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners. Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization. You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most. You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business. This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone. About you We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way. To be successful in this role, we believe you have: At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment Experience coordinating cross-functional teams and working with both technical and business stakeholders A solid understanding of service availability, operational risk, production readiness, and continuous improvement Experience working with SLAs, SLOs, operational metrics, or similar frameworks Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations Fluent in English and Swedish, Dutch and/or Danish is a plus It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus. As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams. Who We Are We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻. We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark. Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership. What We Offer We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work. We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work. Application We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken. The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible. If you have any questions about the role, please contact: Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com *For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

THULE SWEDEN AB

Bring your Life Are you passionate about leading teams, driving consumer excellence, and turning service operations into a world-class experience? If so, this role might be the right one for you. At Thule, we are looking for a Consumer Service Manager to lead and develop our consumer service team within Europe & Rest of World (EROW), ensuring we deliver outstanding support to consumers while continuously improving our ways of working. What you’ll do at Thule As Consumer Service Manager, you will lead the daily operations and development of the consumer service team, ensuring high-quality support and efficient handling of consumer cases. A core focus of the role is to build a strong, engaged team culture where performance, ownership, and continuous improvement are central. You will be responsible for driving operational excellence, including ensuring KPIs are consistently met and backlog is maintained at zero. This requires close daily follow-up of team performance, proactive workload management, and clear ownership of priorities and escalation handling. You will also play a key role in developing people and processes. This includes onboarding new employees, maintaining high product knowledge within the team, supporting performance development of team members, and taking responsibility for performance reviews and employment decisions in collaboration with stakeholders. In addition, you will act as a driving force for improvement initiatives across EROW. You will initiate, implement, and follow up on process improvements, ensure documentation and alignment across regions, and contribute to projects that increase efficiency and enhance the consumer experience. What you bring To succeed in this role, you bring solid experience in leading customer or consumer service teams, with a proven track record of driving performance, engagement, and operational excellence. You are confident in managing both people and processes, and you understand how to balance service quality with efficiency and clear KPI delivery. You have experience working with structured service environments and are comfortable taking ownership of targets such as response times, resolution rates, CSAT, and backlog management. You are highly organized, solution-oriented, and capable of managing multiple priorities in a fast-paced environment. You are a strong communicator and collaborator, able to engage effectively across functions and levels of the organization. You have a natural ability to lead, coach, and develop others, and you are not afraid to take difficult decisions when needed. Fluency in English is required. You are also comfortable working with digital tools and have an awareness of modern service technologies and trends, including AI-driven solutions and automation. Why you should join Thule At Thule, we believe in strong teamwork both within your own team but also cross functional between teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another.  Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values, and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it. Hiring Process Apply by submitting your application and resumé through “Apply for position” on our Thule Career Site. The application deadline is July 26, 2026. Due to summer-break, we will begin reviewing applications only after the application period has closed. No screening or interviews will be conducted before that. All candidates will receive updates after the deadline. Kindly note that we do not accept applications via email. If you have any questions about the role, feel free to contact our Talent Acquisition Partner, Oscar Persson, at Oscar.persson@thule.com We look forward to hearing from you! Thule is a global sports and outdoor company. We offer high-quality products with smart features and a sustainable design that make it easy for people across the globe to live an active life. Under the motto Bring your life — and with a focus on consumer-driven innovation and long-term sustainability — we develop, manufacture and market products within the product categories Sport & Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, and rooftop tents mounted on a car), Active with Kids & Dogs (car seats, strollers, bike trailers, child bike seats and dog transport), RV Products (awnings, bike carriers and tents for RVs and caravans) and Bags & Mounts (backpacks, luggage and performance mounts). Thule Group has about 3,000 employees at nine production facilities and 35 sales offices worldwide. The Group’s products are sold in 138 markets and in 2025, sales amounted to SEK 10,4 billion. www.thulegroup.com