Contract Manager Projects (m/f/d)

charles

FIXED-TERM CONTRACT (1 YEAR) · PARENTAL LEAVE COVER · FULL-TIME · BERLIN (HYBRID)  THE IMPACT YOU WILL MAKE Customer Success is central to how charles drives measurable value for Europe’s most innovative brands. As a Senior Customer Success Manager, you will own a portfolio of key accounts and guide customers toward maximizing the outcomes they achieve with our Conversational AI and CRM. You’ll develop account strategies, elevate performance across the customer journey, and help clients turn messaging into a reliable channel for attracting, converting, and retaining customers. You’ll build trust with senior stakeholders, shape value plans tailored to their goals, and ensure smooth adoption of our product across use cases. Your work will directly contribute to retention, expansion, and long-term partnerships — and you’ll play a key role in strengthening how Customer Success operates across the company. Join us in Berlin and help accelerate the impact of Conversational AI for leading consumer brands. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL BE DOING * Drive the onboarding process of new customers by understanding their business objectives and identifying value potential * Define use-case strategies and success plans that drive measurable impact for each client * Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce * Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience * Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development * Create compelling customer success stories and share learnings that raise the quality of execution across the team * Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success * Track market and industry trends to inform recommendations and strengthen client strategies * Continue building your expertise in Conversational AI and help shape internal best practices as you grow ---------------------------------------------------------------------------------------------------------------------------------- WHAT MAKES YOU A GREAT FIT * Bachelor’s degree in Business, Technology, or a related field * 2+ years in customer-facing roles (Customer Success, Account Management, Consulting, etc.) * Experience in B2B SaaS or strong domain knowledge in e-commerce/D2C * High levels of empathy and emotional intelligence to build trust-based relationships with senior stakeholders * Self-motivated and proactive attitude, with a strong sense of ownership and accountability * Effectively prioritize tasks and coordinate a portfolio of multiple clients and internal stakeholders * Clear and confident communicator in German and English * Tech-savviness (Knowledge of AI/CRM/marketing technology software is a plus) * Intrinsic motivation, attention to detail, and drive to deliver exceptional results * Trusted and collaborative team player with a warm, positive, and caring personality ---------------------------------------------------------------------------------------------------------------------------------- THINGS WE OFFER * Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe * Collaborate with experts in Conversational AI and shape a fast-growing industry * Work with a team of specialists across Tech, Product, Sales, Success, and Marketing to build the best product in the category * High visibility, impact, autonomy, and the ability to drive initiatives that matter * Multicultural team, regular team-building, and shared celebrations * A vibrant office in central Berlin overlooking the Wall memorial * Competitive compensation package What else we offer? * Urban Sports Club discounted membership * Free company lunch on Thursdays * Discounts on BVG tickets * Mental health support through our partnership with OpenUp * A friendly, open, multicultural work environment * Dog-friendly office ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US It's better to have a conversation charles is a conversational AI and CRM that attracts, converts, services, and retains customers via AI agents and marketing automations. charles helps businesses to maximize customer engagement and revenue through conversational channels such as WhatsApp. Brands can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance. Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands. charles and diversity: be yourself and no-one else Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.

Wingcopter

DEINE AUFGABEN We are a fast-growing deep tech company of ~150 people looking for a curious and flexible HR all-rounder to join our People & Culture team. You will own a broad range of responsibilities from hands-on payroll and recruitment to analytics dashboards and strategic HR projects - and have real visibility and impact from day one. * Serve as the first point of contact for employees and the leadership team on all people-related topics from day-to-day questions to sensitive conversations and organizational changes. * Own the full recruitment cycle from selecting channels and screening candidates to offer meetings and contract preparation. * Prepare monthly payroll end-to-end in coordination with our external payroll provider. * Build and maintain HR dashboards, track key people metrics, and deliver clear reporting to leadership to support data-driven decisions. * Lead strategic HR projects that strengthen our people processes, compensation structures and overall employee experience.  * Ensure a smooth onboarding and offboarding experience and actively support managers in optimizing team processes. * Serve as a reliable contact for external authorities and service providers. DEIN PROFIL * University degree in HR, Psychology, Business or a related field. * 5+ years of experience in an HR role, ideally in a dynamic tech, startup or aviation/drone environment. * A true all‑rounder with genuine curiosity to learn and the flexibility to move between operational and strategic work every day. * Solid knowledge of German labor law and payroll compliance. * Strong analytical skills and confidence working with HR data, dashboards and reports. * Proven ability to manage projects independently from start to finish. * Fluency in written and spoken German and English. * Confident with M365; experience with Personio or a comparable HRIS is a strong advantage. WAS DU ALS IDEALE KANDIDATIN ODER IDEALER KANDIDAT MITBRINGST * You take real ownership and accountability for your topics and like to drive them independently from idea to implementation. * You have a hands‑on and pragmatic mindset. * You are creative and solution‑oriented, enjoy improving processes and finding smart, simple solutions together with stakeholders. * You enjoy working closely with people, are approachable and empathetic, and like being the first point of contact for employees and the leadership team. * You like organizing internal events and are happy to support the team in office management topics when needed, contributing to a positive atmosphere in the office. WAS WIR ANBIETEN * A free parking space right at the office – for the days you come in. * Enjoy attractive employee discounts with corporate benefits on a variety of products and services. * Join the fun at our employee events and team-building activities. * Many of our roles offer remote work options and flexible hours to balance your life and work. * Stay fit with access to EGYM Wellpass  – your wellbeing is a priority. * On two wheels to work? Take advantage of our Business Bike option and commute the healthy way. WARUM WIR? * A motivated and supportive team, where every voice is heard, and collaboration drives our success. * A fast-growing tech startup, where the pace is exciting, and every day presents new challenges and opportunities. * A place where your ideas can take flight, allowing you to shape and influence projects from the ground up. * Dedicated to your personal and professional growth, offering opportunities to learn, develop, and thrive. * A company that values impact, where your work truly makes a difference and contributes to something meaningful.

LUIS Technology

DAS ERWARTET DICH BEI UNS: * An opportunity to help save lives through technology * A positive working environment with plenty of space for your own ideas and initiative * An attractive compensation package including a performance-based bonus model * Creative freedom and autonomy within your area of responsibility * Comprehensive and thorough onboarding and training to support your success DEIN VERANTWORTUNGSBEREICH: To expand our OEM business in the United States, we are looking for an experienced Business Development Manager (m/f/d) with strong technical expertise and understanding for the North American region, esp. the USA, to join us as soon as possible. In this role, you will take ownership of developing the market, identifying and acquiring new customers, and building our presence from the ground up.   You will focus on winning and managing medium-sized and large OEM customers, particularly manufacturers of mobile machines in the off-road (e.g. construction and agriculture machine), intralogistics and on-road & crane sectors. Furthermore, you will establish partnerships with system integrators. Working closely with the LUIS team in Germany, you will drive projects forward, develop tailored solutions, and establish long-term customer relationships. As our business grows, you will also contribute to building and developing a future sales structure in the region.     Your responsibilities will include: * Driving the acquisition of new mobile machine-OEM customers across North America and building a sustainable customer base from the ground up * Establishing, maintaining, and strategically developing new and existing customer relationships with a strong focus on long-term growth across North America  * Conducting regular on-site visits to identify customer needs, provide technical consulting, define concrete customer requirements and actively develop new business opportunities  * Managing the introduction of new products in close alignment with customers, project management, and development teams * Monitoring market and competitive trends and proactively identifying new business potential in North America  * Presenting product solutions, innovations, and concepts — both at trade shows (e.g., CONEXPO, iVT, Modex), customer events, and internal meetings * Creating customer-specific proposals in close collaboration with internal sales, Technical Sales (Customer Solutions & Innovation), and management * Taking an active role in pricing, contract negotiations, and consistently following up on opportunities * Working closely with colleagues in internal sales, technical sales, and export to ensure smooth workflows * Serving as a key contact for technical inquiries and acting as the interface between customers and product development, resp. system engineeringEnsuring transparency through CRM maintenance and regular reporting to sales management WAS WIR UNS VON DIR WÜNSCHEN: Professional training and experience * A degree in electrical engineering, computer science, computer vision, or industrial engineering * Minimum of 10 years of professional experience in business development, sales, or key account management for technical products and AI software solutions * Proven experience in the North American market: either based in the United States or, if based in Germany, with extensive prior work experience and a strong professional network in the U.S. * Strong track record in acquiring new customers and developing business relationships, ideally with mobile machine OEMs * Strong enthusiasm for future-oriented fields such as computer vision, neural networks, and artificial intelligence * At least five years of experience in our segment, including camera monitor systems, driver assistance systems, and AI-based technologies * Experience in project management is an advantage Willingness to travel extensively within North America (approx. 50%-100%), regardless of place of residence  Languages: *  Business-fluent English; German is a plus  Personal strengths: * Strong technical understanding combined with the ability to translate customer needs into practical solutionsHighly self-driven, entrepreneurial mindset with a strong focus on building business and creating opportunities * Solution-oriented and customer-focused approach with a high level of ownership * Excellent communication   and negotiation skills, with the ability to engage stakeholders at all levels * Confident handling of common business tools and CRM systems * Strong time-management, self-organization skills as well as management skills