Account Manager - London

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table.  As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.  If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. In the UK, we operate in one of the most competitive and fast-paced restaurant markets, where success requires strong execution, resilience, and commercial drive. We are looking for a Mandarin-speaking Key Account Manager to focus on the Chinese restaurant market across key UK areas. This is a target-driven new business role, focused on acquiring high-potential independent restaurants, groups, and strategic accounts in the Chinese sector. You will take full ownership of your territory, build a strong self-generated pipeline, and lead negotiations end to end within one of the UK’s most dynamic and influential hospitality communities. 👉 Discover life at TheFork [https://www.careers.thefork.com/] What you will do: This is a field-based role (approx. 70% of your time). Your day-to-day will include: * Prospecting and acquiring new restaurants, with a strong focus on Chinese and wider Asian restaurants in key UK locations * Generating your own pipeline through cold calls, walk-ins, referrals, networking, and local market mapping * Conducting in-person meetings and product demos to present TheFork’s B2C and B2B value proposition * Managing your own pipeline from first contact to negotiation and closing * Adapting your schedule to restaurant availability, including occasional evening meetings * Sharing market insights with the wider sales team to improve our approach to the Asian restaurant segment   What success looks like: First 60 days Quick ramp up on the sales pitch and product knowledge (both B2C and B2B)Create a strong pipeline of qualified opportunitiesDemonstrate consistent daily activity across calls, visits, meetings, and follow-upsClose your first 10+ deals independently After the first 60 days * Reach full productivity on quarterly acquisition targets * Manage your territory independently and proactively * Consistently generate new business through your own pipeline * Deliver strong weekly activity levels, including around 10 meetings per week and 30+ new opportunities created monthly * Become a key internal reference point for the Chinese and wider Asian restaurant segment in your territory Who you are: You must meet these essential qualifications: * Fluent in Mandarin and English - both spoken and written * 4+ years of experience in sales, ideally in B2B, field sales, hospitality tech, food service, or restaurant-related environments * Proven ability to prospect, manage a pipeline, negotiate, and close deals independently * Strong commercial mindset with the ability to influence and negotiate effectively * Resilience, with a positive and proactive attitude towards working in a target-driven environment * Strong organisational skills, with the ability to manage priorities effectively in a fast-paced setting You can impress us with * Previous experience selling to Asian-owned businesses * A strong local network within the Chinese or wider Asian hospitality community * A genuine passion for hospitality, with an interest in digital products and technology. * Energy, consistency, and determination when facing challenges or rejection * A competitive mindset and ambition to exceed targets * Genuine passion for restaurants, food culture, and hospitality * Interest in digital products, restaurant technology, and marketplace platforms * Confidence using digital tools, including Google Workspace; CRM experience is a plus What we offer you: * 😄 An awesome team  * 💸 Competitive fixed salary and uncapped commission * 🏠 A permanent contract * 🍕 Lunch vouchers available 3 working days per week (delivered to the office only)   * 🌎 International teams and a multicultural environment spanning 11 offices across Europe * 🤝Highly inclusive working environment   * 🤸‍♀️ Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc  * 🎓 Continuous learning and development programs * 😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey * 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) * 🏥 Health insurance  * 👩‍🦽 Life & Disability Insurance at no cost to the employee * 👴 Attractive pension plans   * 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area     * 🎤 Team building events    All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-OS1

ABOUT BEHAVOX Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.  From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.  Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.  About the Role Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value. This is a hybrid position based out of our London office. What You'll Bring * Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time. * Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors. * Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously. * Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes. * Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction. * Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls. * Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators. * Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence. * Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing. What We Offer * A truly global mission with a passionate community in locations all over the world * Huge impact and learning potential as our aspirations require bold innovation * Highly competitive compensation  * Benefits include fully covered health coverage for employee and family * Generous time-off policy and flexible work schedule About Our Process We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.  During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible. Please note that: * We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process  * Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.