Associate, Solutions Enablement

Datadog

As part of Datadog’s Go-to-Market Enablement department, the Technical Solutions (TS) Enablement team delivers ongoing education and scalable learning experiences for our internal product experts—including Sales Engineers, Support Engineers, and Technical Account Managers. Specifically, the TS Field Enablement team leads high-impact, live programs designed to drive technical proficiency and consistent execution across our global technical teams. THE OPPORTUNITY As a Senior Training Associate, you will serve as a specialist who bridges the gap between enablement operations and live program delivery. You will be responsible for ensuring our global programs work at scale while beginning to step into a facilitation role. This is an ideal role for someone with a strong operational foundation who is looking to grow into a training and delivery specialist. This role is designed to set you up for long-term growth — equipping you with the skills, relationships, and field context to take on greater ownership of enablement delivery over time. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU’LL DO * Execute and manage end-to-end logistics for training programs, including speaker scheduling, training room coordination, enrollment workflows, and train-the-trainer logistics. Coordinate with People Operations and IT to ensure seamless system integration across all global field programs. * Manage communication for field programs, including Slack channels, resource pages, and program updates, to keep stakeholders and learners aligned. * Co-facilitate training sessions and lead specific modules, such as new hire onboarding, to support global delivery. * Work with Technical Solutions teams to understand day-to-day workflows, identify real-world training gaps, and align enablement initiatives to team needs. * Host recurring enablement calls and technical product deep-dive sessions, serving as a key point of contact between field teams and product owners to ensure technical teams stay current on platform updates and best practices. * Provide field observations and learner feedback to help improve training materials and program delivery. * Manage post-training surveys and reporting on program effectiveness, using learner feedback and shadowing observations to recommend improvements to the TS enablement strategy.   WHO YOU ARE * You have 3+ years of experience in enablement, operations, or a customer-facing technical role. * You can independently manage multi-step program logistics—scheduling, communications, stakeholder coordination, and system updates—with minimal oversight. * You are proficient in Google Workspace and have hands-on experience with enablement and collaboration tools such as Docebo (LMS), Confluence, and Slack. * You can interpret program metrics—survey results, completion rates, attendance trends—and translate them into actionable recommendations. * You have strong written and verbal communication skills, with the ability to craft professional communications for a global audience. * You take initiative to support colleagues' professional development and are motivated by helping technical teams improve how they work. * You are interested in deepening your knowledge of the Datadog platform and observability best practices. * You are fluent in English, both written and spoken, with the ability to communicate effectively across global teams. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. BONUS POINTS * Experience in a SaaS or fast-moving technology environment, particularly within a Go-to-Market organisation. * Familiarity with Datadog's platform or comparable observability tools (e.g., Datadog Fundamentals certification). * Hands-on experience with project management tools and principles (e.g., Asana, Jira). * Experience with data visualization tools such as Tableau or Metabase. * Basic understanding of learning methodologies or instructional design practices. * Proficiency in French. Benefits & Growth: * Generous and competitive benefits package * New hire stock equity (RSUs) and employee stock purchase plan * Continuous career development and pathing opportunities * Employee-focused best in class onboarding * Internal mentor and cross-departmental buddy program * Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are seeking an Associate Sales Engineer - Solution Center to join our organization. Operating fully remotely from London, this position reports directly to the Global Velocity Director of Partner Engineering within our Virtual Solution Center division. In this role, you will be a vital member of the Solution Center team, driving initial technical pre-sales engagements for our internal groups and external partners. Your core focus will center on mastering our ecosystem, executing foundational technical strategies, and progressively cultivating the expertise necessary to directly sway partner-driven business opportunities. Working in tandem with experienced engineers, you will assist with platform demonstrations, initial discovery sessions, and partner enablement initiatives, all while building the deep business insights and technical capabilities required to advance into a standalone Sales Engineer position. What you’ll do (Role Expectations) * Deliver responsive technical assistance to distributors, partners, and internal business units by conducting introductory discovery, product positioning, and architecture walkthroughs Support live product demonstrations and dedicated Solution Demo Center environments, collaborating closely with senior Sales Engineers during active co-selling cycles * Set up, manage, and troubleshoot active sandbox or lab environments while creating reusable technical assets and instructional documentation * Drive the execution of partner enablement programs by facilitating formal onboarding tracks, technical training events, and interactive workshops * Partner with international colleagues across the global Solution Center to provide seamless cross-regional support and map technical architectures to client requirements Who You Are (Success Profile) * You operate as a high-integrity team player who prioritizes collective success over individual accolades, actively sharing and absorbing candid, respectful feedback to cultivate organizational trust. * You maintain an unwavering focus on the customer, developing genuine empathy for external clients and internal stakeholders to ensure every technical solution addresses genuine business challenges. * You drive initiatives forward with an intense bias for action, maintaining an unwavering commitment to execution speed and output quality within fast-moving landscapes. * You advocate for clarity by breaking down dense architectural concepts and multifaceted user requirements into streamlined, actionable frameworks as an articulate communicator. * You possess a dedicated growth mindset and an appetite for continuous self-improvement, routinely seeking out mentorship and feedback to elevate your technical capabilities. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * Up to two years of professional exposure within a technical capacity, including engineering internships, customer support, systems administration, or introductory infrastructure assignments * Essential grasp of core internetworking principles and protocols, specifically encompassing TCP/IP suites, DNS configurations, HTTP mechanisms, and secure tunneling technologies * Possession of an undergraduate degree or a demonstrated equivalent track record of practical hands-on experience * Availability and willingness to undertake occasional regional travel up to roughly ten percent of the time What Will Make You Stand Out (Preferred Qualifications) * Practical familiarity with modern generative AI environments or utilizing automated workflows to streamline lab deployments and technical problem-solving * Early academic or professional exposure to edge security frameworks, including Secure Web Gateways, Zero Trust Network Access, Data Loss Prevention, or Cloud Access Security Brokers * Hands-on background orchestrating live application proof-of-concepts or sandbox instances, complemented by active technology certifications or structured coursework #LI-LS2  #LI-Remote At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Associate Technical Success Manager will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction. What you'll do * Guiding Customer to Initial Committed Consumption: Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels. Through value-based activities, TSMs will plan and proactively drive consumption and usage across our customer accounts. Their actions will improve customer experience with the New Relic platform, increasing adoption and consumption. * Owning User Success through Training and Enablement: Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions. Promote a culture of continuous learning and development. * Managing Mutual Activity Plan Milestones: Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner. * Providing Customer Business Review Inputs: Utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities. * Maintaining Committed Consumption Levels: Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly. * Owning Technical Relationships: Build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic. * Facilitating Ongoing User Training: Keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction. * Supporting Business Case Development for New Opportunities: Work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases. * Supporting Measuring and Communicating Value to Technical Stakeholders: Work closely with technical decision-makers. Quantify the impact of New Relic's solutions on their business. Provide regular reports and dashboards showcasing value metrics. This role requires * Technical Proficiency: Foundational knowledge of Kubernetes, familiarity with Cloud environments (AWS, Azure, or Google Cloud Platform), and/or Observability Platforms. Additionally, a clear understanding or hands-on experience (academic, personal projects, or initial professional experience) with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is required. * Customer-Facing Aptitude: Initial experience or strong interest in technical customer-facing roles, such as Technical Support, Junior Solutions Engineering, or Technical Account Management, preferably within the SaaS or technology sector. Ability to understand customer needs and assist in providing technical solutions. * Effective Communication Skills: Ability to communicate technical concepts clearly to diverse audiences, including non-technical stakeholders, through verbal and written channels. Capacity to assist in reviewing business requirements and contribute to internal sessions to help outline project timelines and action plans. * Relationship Building: Ability to develop and maintain positive relationships with technical stakeholders, working to understand their challenges and goals while learning to advocate for them internally. * Solution-Oriented Mindset: A proactive, problem-solving approach to customer challenges, with a strong commitment to learning and ensuring customer satisfaction. * Collaborative Team Player: Ability to collaborate effectively within a team environment and work alongside sales, product development, and support teams to contribute to customer success. Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy