Client Success Lead at HRtechX

HRtechX

ABOUT US HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.  CONTEXT FOR THE ROLE You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for RESPONSIBILITIES As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success. * Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. * Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success. * Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets. * Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. * Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.  REQUIREMENTS * 5+ years of leadership experience in related leadership roles in a fast paced high growth environment  * Strong project management and process creation skills and strong ability to prioritize. * A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup * Experience in client success / business operations, ideally in a high growth business * Strong analytical skills and fluency across relevant tools paired with commercial acumen * Proven success in applying automation to scale operations * A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture * Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business  WHAT THE COMPANY OFFERS Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * An inspiring, diverse, highly motivated, and international working atmosphere * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Market-competitive compensation. * Travel opportunity: You will be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. STARTDATE Flexible Monday - Friday we work from our office and do not offer remote work.

HRtechX

ABOUT US HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.  CONTEXT FOR THE ROLE You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for RESPONSIBILITIES As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success. * Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. * Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success. * Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets. * Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. * Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.  REQUIREMENTS * 5+ years of leadership experience in related leadership roles in a fast paced high growth environment  * Strong project management and process creation skills and strong ability to prioritize. * A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup * Experience in client success / business operations, ideally in a high growth business * Strong analytical skills and fluency across relevant tools paired with commercial acumen * Proven success in applying automation to scale operations * A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture * Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business  WHAT THE COMPANY OFFERS Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * An inspiring, diverse, highly motivated, and international working atmosphere * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Market-competitive compensation. * Travel opportunity: You will be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. STARTDATE Flexible Monday - Friday we work from our office and do not offer remote work.

Intigriti

YOUR MISSION We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration. The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale. WHAT YOU’LL BE DOING * Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services. * Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth. * Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features. * Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team. * Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support. * Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers. * Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion. * Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry. WHAT YOU’LL BRING * Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience. * Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers. * Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients. * Natural drive to build, improve and scale new products. * Technical cyber security literacy and curiousity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities. * Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency. * Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos. * Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills. * Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change. * Passion for an exceptional customer experience with the ability to balance customer needs and business priorities. * Fluency in English (French, Dutch, and German are a plus) WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution YOUR TEAM Supervision/management of: * Solutions Engineers, Pen Test Delivery Managers WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the SC Awards Europe Best Security Company 2026, the Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the Deloitte EMEA Technology Fast 500 2025. * We’re backed by top investors who are enabling us to grow internationally.