Customer Success Analyst

Senior Customer Services Analyst

Alpha FMC

ABOUT AIVIQ Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights. Serving global asset managers overseeing trillions in Assets under Management, we're at the forefront of financial technology innovation. ABOUT THE OPPORTUNITY We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges. WHAT YOU WILL BE DOING Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to: * Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success * Trouble-shoot system failures and investigate customer queries * Build and maintain data connectors for existing and/or new data sources * Support release testing on new features and enhancements prior to customer releases * Ensuring that process documentation is kept up to date * Work with other teams at Aiviq to automate Customer Services activities WHAT YOU WILL NEED * A strong technical skill set coupled with experience of working in customer facing roles * Proficiency in SQL and experience of supporting or developing computer systems * Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues * Strong data analysis skills * Excellent written and verbal communication skills * Strong organizational skills and attention to detail * Willingness to work independently with minimal supervision, taking initiatives to address challenges * Experience with the Microsoft Office suite (particularly Excel) and data analysis skills * Experience in Asset Management industry is preferred but not mandatory WHAT WE LOOK FOR * A passion for customer success and building strong, long-lasting customer relationships * Strong team-oriented leadership skills and proven track record managing others * A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions * People who think differently, bring an open mind and diversity of thought WHAT WE OFFER * Growth opportunities in a supportive, collaborative environment * Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows * Work on critical data quality challenges for leading asset managers * Mentorship from experienced product managers * Competitive salary, benefits, and flexible working arrangements * Clear career progression pathway in a growing fintech company ABOUT AIVIQ Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world's investment Managers. We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.

Senior Commercial Analyst

Elliptic

Do you want to establish the analytical capabilities that will shape executive decision-making for years to come. We're looking for someone who thrives at the intersection of data analysis and commercial strategy—someone who can uncover the patterns in customer lifecycle data that shape how leadership thinks about growth, and who gets energized building the reporting infrastructure that will scale with us. The impact you will have: Exceptional commercial operations require exceptional insights. At Elliptic, we're not merely tracking metrics—we're building the analytical capabilities that illuminate how prospects become customers, customers achieve value, and revenue scales predictably. You'll be the analytical partner to our executive team, translating complex data across our GTM data into the insights that inform strategic discussions, planning, and investment decisions. Drive revenue velocity through analytical insights into customer lifecycle performance. By analysing the full customer lifecycle analytics you will identify strategic recommendations that accelerate acquisition, expansion, and retention. LIFECYCLE PERFORMANCE ANALYSIS * Conduct comprehensive analysis of conversion, volume and time-bound metrics across the full customer lifecycle to drive revenue velocity * Identify friction points and acceleration opportunities in acquisition, expansion, and retention through quantitative analysis and cohort modeling * Build and maintain analyses around multi-touch attribution for return on marketing investments * Build forecasting models for pipeline health, churn risk, expansion signals, and capacity planning to support strategic decision-making * Synthesize cross-functional data to understand conversion drivers, bottlenecks, and performance variations by segment, channel, and motion STRATEGIC PARTNERSHIP WITH LEADERSHIP * Provide analytical support to Head of Revenue Operations for pipeline management, forecast accuracy, sales cycle optimization, win/loss analysis, and sales productivity * Deliver insights to Director of Customer Success on churn drivers, health score effectiveness, time-to-value, expansion opportunities, and customer segmentation * Translate complex analytical findings into actionable insights for CRO through executive dashboards and strategic recommendations * Work with the CEO on ad hoc analyses to help define strategic direction and investment areas. You will be a great fit here if you: * 5+ years in a commercial analyst role with a deep understanding of SaaS revenue models and the customer lifecycle * Proven track record of using data to drive commercial outcomes * Strong proficiency with SQL / Python and data visualisation tools. You can manage a data pipeline through presenting the data in a compelling way. * You always want to know the reason behind the data you’re seeing, you’ll be able to back up your conclusions with what the drivers are. * Ability to bridge technical and business stakeholders, you can tell a story with data that enables executive decision making * You’ve used tools like ChatGPT or Claude to streamline data analysis, automate reporting, or solve complex analytical problems Bonus Points for: * Experience with working with Hubspot * An interest in crypto JOB BENEFITS > How we work: * Hybrid working and the option to work from almost anywhere for up to 90 days per year * £500 Remote working budget to set up your home office space > Learning & Development: * $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: * Holidays: 25 days of annual leave + bank holidays * An extra day for your birthday * Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. > Benefits: * Private Health Insurance - we use Vitality! * Full access to Spill Mental Health Support * Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries * Cycle to Work Scheme

RevOps Analyst

Goodlord

📍 London Hybrid - 3 days per week in our London office (E1), 2 days remote/WFH (or the office if you prefer!) Who we are At Goodlord, our mission is to be the gold-standard platform for renting. Used by more than 3,500 letting agents across the UK, we're building products that remove friction from every stage of the rental journey. Behind that sits a commercial organisation powered by data, systems and smart decision-making - and that's where Revenue Operations comes in. We're now looking for our first dedicated Revenue Operations Analyst to drive our commercial reporting, Salesforce optimisation and SaaS performance insights, helping our commercial teams spend less time chasing information and more time making great decisions. About the Role This is a hands-on individual contributor role reporting directly to our Revenue Operations Lead. You'll become the go-to person for the reporting, systems and operational insight that underpin how our Sales, Marketing and Customer Success teams make decisions every day. You'll have plenty of ownership and the opportunity to make a visible impact, whilst working closely with an experienced Revenue Operations Lead who'll support your development as the function continues to grow. Your day-to-day will involve: * Building, maintaining and continually improving the dashboards our commercial leadership team rely on to make decisions. * Configuring and improving Salesforce, ensuring our CRM remains clean, reliable and fit for purpose. * Analysing pipeline, renewals, retention and commercial performance to identify trends, opportunities and risks. * Improving data quality across Salesforce, HubSpot and Planhat so we can trust the numbers we're working with. * Partnering with Sales, Marketing, Customer Success and Finance to improve processes across the customer lifecycle. * Testing new automations and AI-powered workflows that make our commercial teams more effective. This is a genuinely hands-on role. You'll be building dashboards, improving systems, digging into data and solving commercial problems yourself. This isn't about producing reports for the sake of it. It's about helping the business answer questions like: * Why is NRR changing? * Where are we losing customers? * What's driving pipeline conversion? * Where are the biggest opportunities to improve our commercial processes? If you're looking for a strategic leadership role where you'll define company-wide commercial strategy, this probably isn't the right fit. If you enjoy rolling your sleeves up, improving how things work and using data to influence better decisions, you'll likely love it here. You should apply if: * You've already worked in a dedicated Revenue Operations, Sales Operations or Business Operations role within a B2B SaaS business and are looking for your next challenge. * You're confident using Salesforce (reporting, dashboards and basic configuration) and enjoy making systems work better. * You have experience working with SaaS commercial metrics such as NRR, GRR, churn and pipeline velocity, using data to help commercial teams make smarter decisions. * You're naturally curious, enjoy solving problems and love improving processes rather than simply maintaining them. It would be great if you have: * Experience with SQL, BI tools, Planhat (or similar CRM) or AI-powered automation but this is by no means essential This role probably isn't for you if... * You're looking to make your first move from an SDR, BDR or Sales role into Revenue Operations. * Most of your RevOps exposure has been alongside another primary role, rather than being your core responsibility. * You're looking for a purely technical Salesforce administration or BI position. Most importantly, we're looking for someone who enjoys building, improving and learning. This is an opportunity to join Revenue Operations at an exciting stage, work closely with an experienced Revenue Operations Lead, and play a genuine role in shaping how our commercial teams operate as Goodlord continues to grow. WHY YOU'LL LOVE BEING A GOODLORDIAN Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). * Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! * Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health * 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. * Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals * Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics WHAT’S NEXT? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application. ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. No agencies please - we have tried and trusted partners we would turn to should we require support.