Senior Customer Services Analyst

Alpha FMC

ABOUT AIVIQ Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights. Serving global asset managers overseeing trillions in Assets under Management, we're at the forefront of financial technology innovation. Reporting Structure Reports to: Data Centre of Excellence Team Lead Dotted line to: Head of Engineering Location: UK (Hybrid) Job Purpose We're seeking an accomplished Data Engineer to join our Data Centre of Excellence while working closely with our Engineering team on our sophisticated financial data management platform. This role combines the technical depth of enterprise data engineering with the fast-paced delivery demands of product development, requiring someone who is adept at translating business logic into code, can think architecturally while attending to implementation details. You'll be the bridge between our data architecture standards and practical product delivery, ensuring our financial data pipelines are robust, performant, and built on solid engineering principles. Key Responsibilities Data Engineering & Development * Design, build, and optimize data pipelines across Microsoft SQL Server and Azure Synapse Analytics environments * Develop and maintain Spark SQL notebooks for complex data transformations and analysis * Translate business logic and financial calculation requirements into clear, maintainable code * Create data integrity checking scripts and validation frameworks in collaboration with QA teams * Implement automated data quality checks and reconciliation processes * Assist with the maintenance of a curated, anonymized dataset for system testing that covers all known scenarios and edge cases * Analyse production datasets to identify anomalies, debug stored procedures and notebooks, and resolve data quality issues * Demonstrate tenacity in investigating root causes, diving deep into complex problems until resolution is achieved Architecture & Performance * Consult on database architecture decisions, balancing performance, scalability, and maintainability * Optimize query performance and data processing workflows for large-scale financial datasets * Design and implement solutions using Azure Data Factory, Delta Lake, and related technologies * Think end-to-end about data flows while ensuring rigorous attention to implementation details Documentation & Process * Create and maintain comprehensive documentation of database schemas, processes, and data flows * Develop visual process models using tools such as Lucidchart, Visio, dbt, Azure Purview, or similar platforms * Document data transformation logic and calculation methodologies for audit and compliance purposes * Contribute to data governance standards and best practices across the organization Production Support & Collaboration * Act as first point of escalation for high-priority data issues in production environments * Partner with test automation engineers to develop data-driven testing strategies and create data integrity checking scripts * Collaborate across engineering teams using Azure DevOps for CI/CD pipeline development * Support both Data CoE initiatives and product engineering priorities through effective stakeholder management Required Skills & Experience Technical Expertise * Database Technologies: Strong proficiency in MS SQL Server and Azure Synapse Analytics * Big Data Processing: Hands-on experience with PySpark, Spark SQL, and notebook-based development * Cloud Platforms: Demonstrable experience with Azure ecosystem (Synapse, Data Factory, Delta Lake) * Programming: Solid coding skills in SQL, Python, and/or C# * Version Control: Experience with Git and Azure DevOps or similar CI/CD platforms * Testing: Experience building out unit and integration test frameworks and processes to ensure pipelines and notebooks and other code artefacts are fully automation-tested Domain Knowledge * Ideally a proven track record working with complex financial data and calculations * Understanding of financial data structures, reconciliation processes, and audit requirements * Experience handling temporal data, slowly changing dimensions, and historical data management * Knowledge of data quality frameworks and validation methodologies Professional Capabilities * Strong analytical and debugging skills for complex data scenarios across stored procedures and notebooks * Relentless problem-solving approach - comfortable digging deep into technical issues and pursuing answers until problems are fully understood and resolved * Experience with testing principles and data integrity validation * Ability to consult on technical architecture while maintaining pragmatic focus * Excellent documentation and process modelling capabilities Experience Level * 5+ years in data engineering roles with increasing responsibility * Track record of delivering production data systems at scale * Experience working in matrix or cross-functional team structures Desirable Skills * Knowledge of Azure Purview or data cataloguing solutions * Familiarity with Great Expectations or similar data quality frameworks * Understanding of behaviour-driven development for data testing * Familiarity with data anonymization, masking, and synthetic data generation techniques * Experience with GraphQL APIs and modern application data layers * Exposure to modern data visualization tools (Power BI, Tableau) * Experience with data build tool (dbt) or similar transformation frameworks Personal Attributes Essential * Collaborative mindset: Comfortable working across teams with different priorities and technical backgrounds * Detail-oriented: Meticulous about data accuracy while maintaining delivery momentum * Investigative nature: Thrives on troubleshooting complex issues and pursuing problems through multiple layers until fully resolved * Intensely curious: Demonstrates deep curiosity about existing processes and systems, with a natural drive to investigate how things work and independently acquire new knowledge * Pragmatic problem-solver: Balances architectural thinking with practical implementation * Clear communicator: Articulates technical concepts to both specialist and generalist audiences * Ownership mentality: Takes responsibility for production systems and follows through on commitments Cultural Fit * Thrives in a matrix organization with multiple stakeholders * Comfortable with ambiguity and competing priorities * Passionate about engineering excellence and continuous improvement * Values documentation and knowledge sharing * Responds well under pressure during production incidents What We Offer Professional Development * Exposure to enterprise-scale financial data systems handling complex calculations * Opportunity to shape data engineering standards across the organization * Work with modern Azure cloud infrastructure and emerging technologies * Collaborate with skilled engineers across test automation, software development, and data teams * Matrix structure providing diverse learning opportunities from both CoE and product perspectives Work Environment * Hybrid working arrangement with flexibility * Collaborative engineering culture valuing quality and craftsmanship * Investment in tools, training, and professional growth * Meaningful work on systems that impact financial data integrity and business decisions

Aiviq

About the opportunity At Aiviq, we create clarity for the world’s investment managers. Our cloud-based data and analytics platform turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers. We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability in India. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges as well as being able to manage a team effectively. What you will be doing Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to: * Oversee a small team of Customer Services analysts based in Hyderabad * Trouble-shoot system failures and investigate customer queries * Build and maintain data connectors for existing and/or new data sources * Support release testing on new features and enhancements prior to customer releases * Ensuring that process documentation is kept up-to-date * We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office What you will need * Experience building and developing high functioning teams * A strong technical skill set coupled with experience of working in customer facing roles * Proficiency in SQL and experience of supporting or developing computer systems * Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues * Strong data analysis skills. * Excellent written and verbal English communication skills * Strong organizational skills and attention to detail * Willingness to work independently with minimal supervision, taking initiatives to address challenges * Experience with the Microsoft Office suite (particularly Excel) and data analysis skills * Experience in Asset Management industry is preferred but not mandatory What we look for * A passion for customer success and building strong, long-lasting customer relationships * Strong team-oriented leadership skills and proven track record managing others * A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions * People who think differently, bring an open mind and diversity of thought About Aiviq Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management Consultancy.

Baringa

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.   OUR FINANCE TEAM IS LOOKING FOR A SENIOR ACCOUNTS PAYABLE ANALYST/ADVISOR TO JOIN THE TEAM. WHAT YOU WILL BE DOING * Entering supplier invoices into accounting software, ensuring accurate coding and obtaining appropriate authorisation * Perform 3 way checks on associate invoices and preparing self-bill invoices for umbrella companies * Payment processing in accounting software and banking portals * Month-end processes and reconciliations * Other ad-hoc tasks as required incl. ability to identify and work on process improvements * Payables mailbox management; including answering queries and following up on approvals YOUR SKILLS AND EXPERIENCE * Prior experience working in an Accounts Payable function at least 2 years. * Experience in Line Management 1 year+ preferable. * Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise. * Focused on problem-solving – able to recognise how issues and challenges have come about, but more interested in solving them than admiring the problem. * Comfortable working in a fast-paced environment with a high degree of change. * Knowledge of time and expenses systems and debt collection. * Experience in the use of MS Excel and MS Office and an accounting package (Capture, Dimensions and Concur expenses, experience in these would be an advantage). * Experience in the use of ERP systems. * Good customer services attitude with a strong attention to detail. WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com