
WPP Media · London
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partn...
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and
world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change,
capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative
personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why
their media investment is working.
For more information, visit wppmedia.com [wppmedia.com].
3096 - Paid Search Senior Account Executive - UK
Role Summary and Impact
Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and
technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being
challenged to go further and faster, together.
About the role
As a Paid Search Senior Account Executive, you will be responsible for the execution of paid search activity. You will build
strong platform knowledge and supplier relationships, as well as autonomously deliver structured experimentations, accurate media
plans & billing, performance optimisation, and reporting & analysis.
them on the correct course of action as needed.
1. Ensure adherence to the Wavemaker Way for Paid Search on your clients and contribute to the development our products.
2. Making full use of the technology available. Adoption of 3rd and 1st party tools & technology (e.g. Unlock, GroupM
Automations Portal etc.).
adherence to process.
1. 1. Interact effectively within your internal client team, and with the client & suppliers, building solid working
relationships and establishing rapport.
2. Ensure that wider client or team deliverables (such as performance commentary and weekly reporting) are prepared, working
with other team members on delivery of this information, and ensuring quality of output is maintained.
3. Work with your colleagues in the Global Hub to ensure daily diagnostics and governance is achieved to the highest
standards.
training & events, and more
1. Collaborate with and support other team members in the implementation and optimisation of paid search campaigns for clients.
2. Effectively run best practice compliant paid search campaigns; ensuring ongoing and timely optimization is delivered and
constantly looking for opportunities to improve performance.
3. Identify gaps in achievement of goals, objectives and/or processes, and work with the line manager to improve performance
and drive efficiencies.
4. Spot trends & patterns in data, fix alerts & anomalies before they become a problem.
forwards for clients.
1. Take ownership of some of the elements of the testing plan, suggesting new ideas, planning, executing & evaluating tests
with methodical accuracy.
2. Make sure that service level agreements are aligned with all relevant stakeholders and that all deadlines are met, with
tasks managed through our project management suite.
Measures for success in this role will include: no account errors, your accounts never go offline, improved performance and
results, completion of tasks & projects on time, client feedback, effective communication, and overall progress of clients against
the WM Search Maturity Framework.
Skills and Experience
We are looking for candidates who are self-starters, want to succeed and have a desire to push the boundaries. Passionate about
digital marketing, specifically Paid Search and Cross-Platform campaign formats (e.g. Performance Max, Microsoft Audience Network
etc.). Successful candidates will have an analytical mindset coupled with creativity.
at once.
status quo.
Life at WPP Media & Benefits
Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to
inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for
every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue
their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This
inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins,
sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this
commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off,
preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to
characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this
open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If
you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note
that while our philosophy is the same across WPP, benefits may vary by office/country.
Please note this is a UK based role and requires individuals to have the right to work in this location
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) [https://www.wppmedia.com/pages/privacy-policy] for
more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
#LI-Promoted
Please read our Privacy Notice
[https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment] for more information on
how we process the information you provide.
Location: UK Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. POSITION OVERVIEW LivePerson is seeking a strategic, customer-focused Senior Director of Customer Experience (CX) Strategy to help the world's leading brands transform how they engage customers through AI-powered conversations. This role partners directly with executive stakeholders at enterprise brands to define and execute their long-term Customer Experience (CX) vision using LivePerson's Conversational Growth Path (CGP) Maturity Model. The Director will guide customers from foundational automation through advanced AI-driven customer engagement, creating measurable business outcomes across customer satisfaction, operational efficiency, and revenue growth. In addition to customer strategy, this leader will own LivePerson's Data Analytics and Conversational Design organizations to deliver insight-driven recommendations and exceptional conversational experiences. This is a highly visible leadership role that combines executive consulting, AI strategy, analytics, experience design, and organizational leadership. YOU WILL: KEY RESPONSIBILITIES & IMPACT CUSTOMER EXPERIENCE STRATEGY * Partner with C-level executives and senior business leaders to define enterprise-wide CX transformation strategies. * Partner with the LivePerson Sales and Success organization on Brands long term strategy * Engage with LivePerson Product & Engineering teams to provide Brand requirements and be the interface for new product introductions testing and validation. * Lead customer workshops to assess current capabilities using LivePerson's Conversational Growth Path (CGP) Maturity Model. * Develop multi-year CX roadmaps that align AI investments with business objectives, customer outcomes, and operational KPIs. * Serve as a trusted advisor on conversational AI, automation, agent experience, customer engagement, and digital transformation. * Translate customer business priorities into strategic initiatives leveraging the LivePerson platform. CONVERSATIONAL GROWTH PATH (CGP) * Champion adoption of LivePerson's CGP framework across strategic accounts. * Conduct maturity assessments and benchmark customers against industry best practices. * Build executive presentations and business cases demonstrating ROI and value realization. * Establish measurable milestones that guide customers through increasing levels of conversational AI maturity. * Drive executive alignment around roadmap priorities and investment decisions. LEAD THE CUSTOMER STRATEGY CENTER OF EXCELLENCE Provide leadership for two strategic organizations: Data Analytics * Lead a team of analysts responsible for customer performance measurement and strategic insights. * Develop executive dashboards highlighting business outcomes, customer behavior, operational performance, and AI effectiveness. * Deliver data-driven recommendations that improve containment, conversion, customer satisfaction, and operational efficiency. * Partner with Customer Success and Product teams to identify optimization opportunities. Conversational Design * Lead a team of Conversation Designers responsible for designing intuitive, engaging AI-powered customer journeys. * Establish design standards and best practices for conversational experiences. * Ensure conversation design aligns with customer business goals, brand voice, and user experience principles. * Drive continuous optimization through experimentation, analytics, and customer feedback. EXECUTIVE LEADERSHIP * Present strategic recommendations to executive leadership, including CIOs, CMOs, Heads of Customer Experience, and Contact Center leaders. * Influence executive decision-making through business cases supported by quantitative analysis. * Collaborate closely with Sales, Customer Success, Product Management, Marketing, and Services to ensure customer success. * Build repeatable methodologies, playbooks, and strategic frameworks that scale across the organization. Success in this role will be measured by: * Customer adoption of the Conversational Growth Path framework * Executive customer satisfaction and strategic engagement * Achievement of customer business outcomes and ROI * Expansion of AI capabilities across customer environments * Improvements in customer KPIs including: * CSAT * Containment * Automation Rate * Conversion * Revenue Influence * Agent Productivity * Growth and effectiveness of the Analytics and Conversational Design COEs YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS * 10+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Customer Success, or Enterprise SaaS. * Experience advising executive stakeholders on business transformation initiatives. * Strong understanding of contact center operations, customer experience strategy, and conversational AI. * Experience leading cross-functional teams including analytics and/or UX, conversation design, or consulting organizations. * Executive presence with exceptional presentation and communication skills. * Strong analytical skills with the ability to translate data into strategic recommendations. * Experience building customer roadmaps and executive business cases. * Ability to travel as needed to support strategic customer engagements. PREFERRED SKILLS & QUALIFICATIONS: * Experience with Conversational AI, Generative AI, or Agentic AI platforms. * Experience in enterprise consulting firms (Accenture, Deloitte, McKinsey, Bain, BCG, etc.) or customer strategy organizations. * Familiarity with CX platforms such as LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, or Adobe. * MBA or equivalent business consulting experience. OUR BENEFITS & PERKS We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 HEALTH & WELLBEING * Medical and Dental Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 FINANCIAL SECURITY & GROWTH * Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more. * Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. * Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover. * Development: Access to internal professional development resources. 👨👩👧👦 TIME AWAY & FAMILY SUPPORT * Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations. * Parental Leave Policy: Paid Parental Leave and Maternity support. 💻 WORKPLACE FLEXIBILITY * Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person. WHY YOU’LL LOVE WORKING HERE As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. ACCESSIBILITY COMMITMENT LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. IMPORTANT CANDIDATE NOTICE The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
ABOUT BARINGA Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR GOVERNMENT PRACTICE ARE LOOKING FOR EXPERIENCED SENIOR MANAGERS/DIRECTORS TO JOIN THE TEAM. Our Government practice is looking for experienced Senior Managers and Directors to join our growing AI team, working across government departments and public sector organisations – with Health as one of our core areas of focus. We are looking for a high-agency leader who champions practical, real-world AI adoption and can translate emerging AI capabilities into impactful client outcomes and sustainable business growth. You won't just talk about AI transformation in the abstract; you will help senior leaders develop and embed enterprise-scale AI strategies, shape new operating models, reimagine public services, and build lasting organisational capability. You will be a trusted advisor to senior stakeholders, a leader within our Government practice, and a key contributor to the growth of Baringa's AI proposition. Acting as the bridge between what is technically possible and what delivers measurable value in complex public sector environments, you will combine strategic insight, commercial acumen and hands-on experience to make AI transformation tangible, responsible and impactful. WHAT YOU WILL BE DOING * AI Transformation Leadership: Lead complex AI transformation programmes across government departments and public sector organisations, helping clients move from isolated experimentation to enterprise-wide adoption and sustainable transformation. * Strategic Client Advisory: Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor on AI adoption, operating model transformation, governance and organisational change. * Proposition & Capability Leadership: Lead the evolution of Baringa's AI adoption proposition across Government, developing market-leading frameworks, playbooks, methodologies and reusable assets that support both client outcomes and business growth. * AI-Enabled Service Transformation: Work with senior leaders to reimagine services, processes and operating models in an AI-enabled world, helping organisations unlock new opportunities for effectiveness, productivity and citizen outcomes. * Executive-Level Engagement: Use compelling demonstrations, workshops and leadership discussions to translate AI opportunities into practical actions, creating confidence and momentum among executive stakeholders. * Business Development & Growth: Identify, shape and lead business development opportunities across Government, developing strong client relationships, creating compelling proposals and growing a sustainable pipeline of AI transformation work. * Market Leadership: Maintain a deep understanding of Government AI adoption trends, policy developments and emerging technologies, translating these insights into differentiated client offerings and commercial opportunities. * Cross-Government Perspective: Bring insight across health, local government, transport, environment and wider public sector organisations, identifying common adoption challenges and opportunities while sharing lessons across sectors. * Practice Leadership: Play an active role in growing Baringa's Government AI capability through recruitment, capability building, knowledge sharing, proposition development and internal AI transformation initiatives. * Coaching & People Development: Develop and mentor consultants, managers and senior managers, creating opportunities for growth while building practical expertise in AI adoption, delivery and responsible AI practices. YOUR SKILLS AND EXPERIENCE * Significant experience leading large-scale transformation, digital, data or AI-enabled change programmes within government, healthcare or wider public sector organisations. * Strong track record of developing trusted relationships with senior stakeholders, including Directors, Deputy Directors, Executives, Boards and Programme Leaders. * Deep understanding of government operating environments, including policy considerations, governance models, procurement, information governance, security and organisational constraints. * Demonstrable experience helping organisations move from AI experimentation to scaled, organisation-wide adoption, embedding sustainable governance, capability and operating models. * Experience identifying, shaping and winning consulting opportunities, including proposition development, sales, account growth and commercial leadership. * Strong understanding of leading AI ecosystems, including Microsoft Copilot, ChatGPT, Claude and related technologies, with the ability to communicate both opportunities and limitations credibly to senior audiences. * Experience translating emerging technology and AI trends into practical client offerings, thought leadership and commercial opportunities. * Proven capability in building and leading high-performing teams, coaching others and creating an environment where people can maximise their impact and potential. * A recognised leader who combines commercial awareness, client intimacy and delivery excellence to create lasting impact for clients and drive growth for the practice. WHAT A CAREER AT BARINGA WILL GIVE YOU PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE: * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here [https://www.baringa.com/en/impact/awards/] to see some of our recent awards and how we’ve achieved this. USING BUSINESS AS A FORCE FOR GOOD. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / [https://www.baringa.com/globalassets/careers/dp-004-ukrpn---uk-recruitment-privacy-notice-pdf.pdf]EU Recruitment Privacy Notice [https://www.baringa.com/globalassets/careers/dp-005-eurpn---eu-recruitment-privacy-notice-pdf.pdf], to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com [privacy@baringa.com] For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC) [https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf], to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com [privacy@baringa.com] For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC) [https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf], to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com [privacy@baringa.com]
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com [wppmedia.com]. 3048 - Director, Planning, UK Role Summary and Impact EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. The Role: In this role you will work across the EE/BT consumer account, focusing on EE’s brand activity across a variety of products including Mobile, Broadband, TV and Gaming, as well as Masterbrand. Position/Title: Business Director - Brand We’re looking for a highly experienced, smart planner who loves both new ideas and the craft. EE/BT is one of the biggest advertisers in the UK, so our benchmark is not work that’s merely good enough - it has to be great. Practice Summary: As planners we’re the conductors of the orchestra that is paid [and beyond] media. We work collaboratively with Strategy and Activation to ensure our approach is fully integrated across POES. We search for insight and intelligence so that we can build innovative media plans, owning the process and incorporating cross-channel budget allocation, in-flight cross-channel optimisation, reporting and post-campaign analysis. We are our clients’ key contacts for a unified view across all aspects of their campaigns. Position Summary: The Business Director will oversee media campaigns with support from more junior planners and assist the Client Lead in ensuring our work is delivered to the highest quality. They will be responsible for elevating our agency's strategic planning function through a robust, data-first approach. This role is key to integrating advanced analytical capabilities with creative strategic development, ensuring our recommendations are always evidence-based and ahead of the curve. They will demonstrate a thorough knowledge of the overall media landscape and available research, using these to inform and communicate planning recommendations. The Business Director has oversight and responsibility for the day-to-day management of media plans, working to fulfill the client’s media strategy in the context of changing market conditions. They are responsible for ensuring investment is optimal to deliver campaign objectives, via effective planning. Our clients: We work across the EE/BT group. Although their public faces are very different, the two brands are managed very closely together. They’re one of the nation’s biggest spenders, and some of our most-loved brands. They are genuinely important to the nation with their creation and management of the UK’s connectivity networks, and we reflect that importance with how we try to help consumers and give them useful solutions in a modern world. Our team: Team Connect is a very big team that is 100% allocated to EE, BT and Plusnet. A successful candidate can expect to work on multiple aspects of these brands. This includes broadband, mobile, TV, as well as Masterbrand. This role is purely Brand focused but will involve close collaboration with Performance planners. Skills and Experience: Essential Functions/Responsibilities * Maintain fantastic relationships with key clients in media and marketing teams. * Ensure the delivery of high-quality response presentations, actionable weekly reporting, insightful post campaign analyses and clear briefs to Activation. * Deliver clear and compelling rationale to support media investment recommendations and to evidence campaign performance versus expected outcomes. * Spearhead the integration of data analytics and insights into the core of our strategic planning processes, ensuring data is used proactively and upfront in all client engagements and internal initiatives. * Accelerate AI adoption and transformation across the team, ensuring we are regularly sharing work and that clients see the tangible benefits of WPP Open. * Take a lead role in developing and presenting best-in-class Strategic Response to Briefs (RTBs). * Support ADs in delivering Media Detail RTBs and in briefing Activation teams. * Work closely with the Head of Strategy & Planning on wider cross-portfolio strategic workstreams. * Oversee and quality assure all deliverables produced by junior team members. * Work with Activation and Analytics in the delivery and measurement of plans. * Take responsibility for the performance of assigned media budgets against intended outcomes. * Be a point of escalation for team issues (within and outside the team). * Contribute to internal thought leadership and team process/workflow enhancement, to increase work quality and efficiency. * Line-manage 3 direct reports (AD, AM, SAE), supporting their career development and driving job satisfaction. Competencies (specific knowledge, skills and abilities) * Advanced knowledge of media landscape, media metric calculations and measurement techniques. * Thorough understanding of industry standard media research tools (ComScore, Touchpoints, TGI, YouGov). * Demonstrable expertise in understanding, interpreting, and applying various data sources (e.g., market research, digital analytics, social listening, econometrics, CRM data, first-party data). * Deep understanding of current market trends, consumer behaviour, and the evolving media landscape. * Superb client relationship and management skills. * Outstanding verbal and written communication skills, with the ability to translate complex data and insights into clear, compelling narratives for diverse audiences. (internal teams, clients, senior leadership). * Highly collaborative, comfortable working cross-functionally with data, analytics, research, and creative teams. * Proven track record of leading, inspiring, and upskilling more junior planners, fostering a culture of curiosity and continuous learning. * Excellent organisational skills, close attention to detail and ability to quality-control work. * Forecast expected outcomes of brand and performance campaigns and manage investment accordingly. * Basic spreadsheet capabilities (VLOOKUP, Pivot Table) are a must. * Superior presentation design skills, in slides or document format. * Ability to adhere to deadlines and project manage multiple campaigns. * Development and maintenance of productive relationships with media owner partners. * Proven problem solving and decision-making skills. * Ability to work independently and to collaborate in a team environment. * Skilled in quantitative reasoning. Management Responsibility * Motivate a team, leading by example while coaching juniors - cultivating a dynamic and inquisitive culture where hypothesis-driven thinking is central to problem-solving. * Provide timely and actionable feedback to aid in team development and improvement. * Monitor and support satisfaction across the team, identifying and implementing ways to maintain or increase satisfaction. * Foster strong working relationships across the team to facilitate flawless execution of plans. * Communicate effectively across all levels of the team, understanding when to escalate issues to leadership. * Calculate the workload implication of new campaigns and feed into resource management. * Provide awareness and recognition for jobs well done. Required Education and Experience * At least six to eight years of experience in a pure planning role. * Demonstrable interest and expertise in planning craft. * Data literate with demonstrable expertise in understanding, interpreting, and applying various data sources. * Mastery of planning/insight tools such as eTelmar, TGI, YouGov, WARC, etc. * Strong experience and interest in dedicated planning tools. * Interest and knowledge of Planning and Media trends and issues. * Proven experience in media at Senior Manager level. Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note this is a UK based role and requires individuals to have the right to work in this location. Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy [https://www.wppmedia.com/pages/privacy-policy]) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. #LI-Promoted Please read our Privacy Notice [https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment] for more information on how we process the information you provide.