Workplace IT Support Engineer

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing the Workplace Technology team at Trainline 👋 Our Workplace Technology team owns and manages the corporate technology stack of business and workplace solutions, driving innovative, cost efficient, future ways of working. The Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing dedicated AV/VC support for meeting rooms and internal events - ensuring high availability, instilling trust, and enabling a seamless experience to Executive level presenters. As an IT Support Analyst at Trainline, you will be responsible for... 🚝 * Ticket lifecycle management through active dashboard monitoring, workload management and reporting * Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management * Proactive troubleshooting, diagnostics and root cause analysis * Progression of Service Requests with a focus on customer service * End-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You’re the face of Workplace Technology for our internal Trainliners! * IT Asset Management - inventory control leveraging supporting toolsets, h/w refresh in line with policy, secure disposal compliance, CSIP discipline to mature lifecycle management * Seamless on/off-boarding for joiners & leavers: laptop builds, IT inductions, IAM compliance, deprovisioning and timely asset retrieval, driving process efficiencies in collaboration with the People & Workplace stakeholders * Meeting room AV/VC support, leveraging remote administration tools to maintain ongoing health of media services solutions – regular checks, updates and performance analytics * In-person and remote technical support for internal events * Implementation of and adherence to security standards in line with ISO standards * Establishing and actively maintaining strong relationships across the wider team, key stakeholders and our Trainline community * Contribution to and maintenance of knowledge management * Promoting teamwork and knowledge sharing * Optimising process efficiency through proposed use of automation, AI & ML * Contribution to audit and compliance reviews (PCI. Internal) Our Tech Stack requires solid experience of 🔑 * Windows 11 and Apple ecosystem in an enterprise environment (+ working knowledge of Android & Linux) * Mobile Device Management systems, strategies, deployments (JAMF & Intune) * SaaS applications including M365, Slack and Atlassian products * SaaS based solutions and Cloud migration strategies * Active Directory & Azure Active Directory * PCI-DSS, ISO 20071 & IT Governance * Networks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless networks * Basic understanding of Windows Command Line/PowerShell & Apple Scripting/BASH * Security tools and best practices * Runbook implementation and development of technical documentation * ITSM ticketing toolsets, lifecycle ticket management & associated reporting * Video Conferencing solutions and associated hardware / software * Modern workplace solutions such as Autopilot, InTune and MFA * Platform integrations, SSO/SAML * Cloud printing solutions Desirable certifications: * Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) * Apple certifications for MacOS such as ACSP (ACTC), JAMF 100 * CompTIA A+ We'd love to hear from you if you... 🔍 * have a dynamic and proactive approach to IT Support * exhibit exceptional customer service with a focus on Employee Experience * resolve issues efficiently, prioritising business continuity * work autonomously and confidently to agreed practices and procedures * are happy to work onsite as determined by business need and priority * demonstrate business acumen resulting in the ability to identify priorities and act accordingly If you love working in IT, are comfortable working with all levels of the organisation and are highly self-motivated, this could be the role for you! Please note: This role will require 5 days in the office The interview process 🚉 1. Recruiter Call 2. Competency based interview with 2x Engineers (45 mins) 3. Panel interview with key Workplace Technology stakeholders (30 mins) More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Genius Sports

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com    About the role: VP, Business Technology  Genius Sports is transforming how enterprise technology is built and experienced across the business. As VP, Business Technology, you will own the platforms and tools that power how our people work, every day. Reporting to the CIO, you will lead a team responsible for the business systems, collaboration platforms, AI and productivity tooling, end-user technology services, and the internal platform engineering capability that will underpin how automation is built and scaled across Genius Sports.  This is a hands-on engineering and leadership role. You will shape the strategy, own the vendor relationships, and drive the shift from a traditional IT function to a proactive platform engineering team that builds the automation infrastructure the business runs on. You bring real engineering depth alongside the commercial and stakeholder instincts the role demands.  Key Responsibilities  Own the Business Systems Portfolio  * Lead the strategy, roadmap, and day-to-day operations for Genius Sports' core business systems, including Salesforce, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365.  * Define the integration architecture between business systems and enterprise platforms, ensuring data flows cleanly between tools without creating operational debt.  * Manage vendor relationships in close partnership with Strategic Sourcing.  * Own the Workday integration layer, working with HR and Finance system owners to ensure data integrity and operational reliability across connected platforms. Position the team as a trusted integration partner as broader Workday ownership evolves.   Build and Own the Internal Platform Engineering Capability  * Architect and build the internal automation platform that will underpin how Genius Sports automates workflows, integrates systems, and delivers self-service capabilities across the business. This is not a buy-only function: you will be building.  * Own the IaC and DevOps practices for the Business Technology estate, using Terraform, CI/CD pipelines, and infrastructure-as-code standards to ensure platform environments are version-controlled, auditable, and scalable.  * Lead the design and deployment of agentic automation workflows, including integrations built on MCP Servers, AWS Bedrock, Zapier, and API-layer connectors that reduce manual process overhead across business functions.  * Partner with Engineering and Data teams to ensure the internal platform is built to the same standards as product engineering: proper source control, code review, deployment pipelines, and documentation.  * Drive the team’s evolution from reactive IT support to proactive platform engineering, embedding engineering culture, practices, and accountability into how the function operates.  Drive AI and Productivity Tooling Adoption  * Own the strategy and governance for enterprise AI and productivity tools, including Claude, ChatGPT, and Microsoft Copilot, ensuring deployment aligns with the company's AI governance framework.  * Work with the CIO and functional leads to evaluate, pilot, and scale AI tools that deliver measurable productivity gains across the business.  * Ensure tooling decisions follow the principle of right tool for the right job, with clear boundaries between governed stack platforms and generative AI use cases.  * Track adoption, usage, and ROI across the AI and productivity portfolio, providing regular reporting to ETS leadership.   Run Collaboration and Communication Platforms  * Own the operational health and strategic direction of Slack and Microsoft 365 (including Teams, SharePoint, and OneDrive), ensuring these platforms are performant, well-governed, and fit for a hybrid, global workforce.  * Partner with IT and Security to enforce appropriate data controls, retention policies, and access governance across collaboration tools.  * Drive adoption and best-practice usage of collaboration platforms, working with internal communications and people teams where relevant.  Oversee End-User Technology and IT Operations  * Own the end-user compute function: laptops, desktops, mobile devices, and the service desk experience that supports Genius Sports employees globally.  * Maintain accountability for office networks, on-site infrastructure, and the reliability of workplace technology across Genius Sports locations.  * Ensure Active Directory and identity and access management (IAM) platforms are well-governed, current, and aligned to security policy, working closely with Cybersecurity on access controls and lifecycle management.  * Set the bar for device management standards, endpoint configuration, and IT onboarding and offboarding processes, ensuring consistency and security across the estate.  Lead and Develop the Team  * Build and lead a high-performing team of business systems, platform, tooling, and IT operations specialists, setting clear goals, developing capability, and holding the bar on quality.  * Create a team culture that balances operational reliability with a forward-looking mindset, ensuring the team is equally trusted to keep the lights on and to drive change.  * Partner closely with Data and Analytics and Cybersecurity to deliver joined-up technology outcomes for the business.   Shape the Enterprise Technology Roadmap  * Contribute to the ETS transformation roadmap, with particular ownership of rationalizing the tool estate, building the internal automation platform, and embedding engineering-grade practices into how the Business Technology team delivers.  * Lead the evaluation and selection of new tools and platforms, and where building is the right answer, own the architecture and delivery. Bring a commercially rigorous and technically grounded approach to build vs buy decisions, with the engineering credibility to execute either path.  * Provide ExCo-ready reporting on portfolio health, investment priorities, and risk across the business systems and productivity estate.   Governance, Risk, and Compliance  * Ensure business systems and productivity platforms meet audit, compliance, and data protection requirements, including SOX-relevant controls where applicable.  * Maintain clear documentation of system ownership, integration dependencies, and change management processes across the portfolio.  * Contribute to the ETS risk register, ensuring visibility of platform risks and remediation timelines at the right governance levels.  Qualifications   * Proven experience leading an enterprise technology or business systems function in a fast-moving, commercially driven organization, with direct accountability for both strategic platforms and operational IT delivery. You have an engineering background and have built things, not just managed vendors.  * Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity platforms. You do not need to have run all of them simultaneously, but you need to know how they fit together.  * A track record of translating business requirements into technology decisions, and technology investments into measurable business outcomes.  * Strong commercial instincts. You understand vendor dynamics, know how to negotiate, and do not let the portfolio sprawl.  * Experience managing cross-functional stakeholders at senior level, including Finance, HR, Sales, and Operations leaders who have strong opinions about the tools they use.  * Solid grounding in identity and access management, endpoint management, and IT operations governance, enough to set standards and hold a team accountable. Alongside this, hands-on experience with infrastructure-as-code (Terraform), CI/CD pipelines, cloud platforms (AWS or Azure), and API-layer integration. You can work in code, review it, and build teams that ship it.  * Clear, direct communicator who can present to ExCo and board audiences without jargon and with a sharp focus on business impact.  * Hands-on experience deploying AI and automation tooling in production, including agentic workflows, MCP Servers, or API-integrated AI platforms. A grounded view of where generative AI adds measurable value in an enterprise context, and the governance instincts to deploy it responsibly.  * Experience operating within a SOX-compliant or similarly governed environment is an advantage.    We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. Occasional travel may be required.  As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.   One team, being brave, driving change    We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.    Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Skyscanner

About Skyscanner  Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.  Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.  Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here)  About the role  (Hybrid)  Data has been at the heart of Skyscanner’s decision-making for over 20 years, and now our data platform is stepping into an even bigger spotlight. You’ll own the foundations that help us turn data into trusted decisions, personalised product experiences, and measurable business impact at scale.  You’ll keep today’s platform dependable while building what comes next: faster experimentation, production-ready ML and decisioning, stronger data quality, clearer ownership, and scalable delivery that does not need a small army to keep it moving. Think platform leadership, product judgement, commercial impact, and just enough travel chaos to keep things interesting.  You can be based in Barcelona, Edinburgh or London where we adopt a hybrid working policy of working in the office twice a week.  What you’ll be doing  * Owning a trusted data platform: You’ll lead the reliability, usability, governance, and economic performance of the platform the whole data organisation depends on.  * Making experimentation fly: You’ll ensure product teams can test, learn, and make decisions quickly, with clean assignment, accurate exposure capture, and confidence in the numbers.  * Powering production-ready ML: You’ll help data and ML signals move from promising ideas to dependable traveller-facing experiences, without bespoke rework every time.  * Enabling AI-assisted self-serve analytics: You’ll help create the foundations for teams to ask better questions, find trusted answers faster, and consume analytics through AI-native experiences grounded in governed metrics, clear definitions, and reusable knowledge.  * Building for agentic data engineering: You’ll shape how AI and automation can support data engineering workflows, from discovery and documentation to pipeline development, testing, monitoring, incident response, and faster delivery of trusted data products.  * Scaling data delivery: You’ll strengthen how data is moved, transformed, maintained, and served, so Skyscanner can support more use cases without scaling complexity at the same speed.  * Making quality visible: You’ll turn data quality into a managed organisational capability, with clear ownership, measurable health, and faster issue detection and resolution.  * Shaping the operating model: You’ll define the interfaces between data platform, AI platform, product engineering, analytics, data science, and business teams.  * Turning platform work into impact: You’ll connect technical investment to outcomes like experimentation velocity, personalisation, revenue impact, cost control, and better product decisions.  About you  * Product platform leader at scale: You’ve led business-critical platforms that many teams rely on, and you know how to make shared infrastructure trusted, adopted, and economically sustainable.  * Product-minded and commercially sharp: You connect platform choices to company priorities, from revenue impact and product learning to operational risk and ROI.  * Confident with data-powered products: You’ve enabled experimentation, ML, decisioning, or similar capabilities where data moves into real product experiences.  * Quality and ownership obsessed: You know how to make standards, measurement, accountability, and support models stick without wrapping everyone in red tape.  * Cross-functional by nature: You build alignment across product, engineering, AI, analytics, data science, and business teams, while keeping boundaries clear and useful.  * Direct and pacey: You move with the speed the business needs, make decisions with incomplete information, and are honest when something is not working.  * Strategic but sleeves-rolled-up: You can zoom out to shape the future state, then zoom in to unblock teams, sharpen priorities, and get the platform humming.  What it's like here  We are the real deal— no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.  Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨.  Sound like your kind of adventure? 🚀 Apply now and help us shape the future of travel.  We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.