Bytajobb Summary

About the role

En Programledare för Support som ansvarar för att säkerställa kvaliteten på MACH-plattformen och att kunder får den support de behöver inom HVDC-domänen.

Key requirements

Dokumenterad ledarskaps- eller projektledningserfarenhet.
Flytande i engelska.
Erfarenhet av verifiering och kvalitetsarbete inom tekniska plattformar.

What is offered

Möjlighet till samarbete i globala team.
Arbeta med en kritisk teknisk plattform (MACH) inom HVDC-området.
Utvecklingsmöjligheter inom ett globalt teknikföretag.

The opportunity

IVRS (Integration, Verification, Release and Support) is a department within GI MACH, working with securing the quality of the MACH platform, the brain of the HVDC station. We are responsible for verification of the MACH Platform towards high level requirements and for releasing the platform to our customers. We are also responsible for making sure that our customers, mostly internal, get the support they need.

IVRS is now looking for a Support Program Leader to lead our support program and to coordinate the work with ongoing support activities in the MACH platform. As the Support Program Leader you will play an important role within GI MACH, communicating with our design organizations, our internal and external customers and other MACH stakeholders. As the Support Program Leader you are also part of the IVRS Leadership Team.

How You Will Make an Impact

Responsible for leading the customer support program within IVRS, i.e., leading the execution of the activities within the support program scope.

Customer interface for customer defects and support requests.

Manage the customer support issue backlog, including answering support requests and delivering answers and solutions to customer issues.

Follow up and consolidate status, plans, and appropriate customer defect statistics.

Continuously drive improvements in the defect handling process towards external customers

Coordinate troubleshooting activities towards customers

Act as the MACH Single Point of Contact (SPOC) for issues coming from Service and external customers

Dispatch product-related issues (defects and support issues), follow up, and drive them to closure in collaboration with the DOs.

Ownership of MACH Issue Management Process and related templates

Your Background

M.Sc. or B.Sc. in Engineering or a related technical field

Proven leadership experience or experience from project management

Solid understanding of software development lifecycles

Strong interpersonal and communication skills for collaboration across global teams

Fluent in English; Swedish is an advantage but not required

More about us

Are you ready for an exciting new challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don’t delay – apply today! We are hiring for multiple positions.

Hiring Manager Fredrik Tinnerholm, fredrik.tinnerholm@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna:

Frank Hollstedt +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Tomasz Szawica, tomasz.szawica@hitachienergy.com

Role

Support Program Leader

Tags for this job

Support Projektledning Verifiering HVDC Engelska

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