Head of (m/w/d) Planning

#BECOMEMAXX Do you combine strategic HR thinking with strong operational execution? Can you create clear structures, advise senior leaders confidently and build an HR organization that supports sustainable growth? As Head of HR, you will take overall responsibility for the HR function across the IronMaxx Group. You will lead the HR team, establish scalable people structures and ensure efficient, transparent and legally compliant processes. You will act as a trusted sparring partner to management, translate business priorities into a performance-oriented HR strategy and ensure strong execution throughout the employee lifecycle. READY TO PERFORM? DEINE AUFGABEN MIT MAXXIMALEM FOKUS HR Strategy & Leadership * Overall strategic and operational responsibility for HR within the IronMaxx Group * Development and implementation of an HR strategy aligned with company objectives * Leadership and professional development of the HR team * Definition of clear responsibilities, priorities and service standards * Establishment of scalable HR structures, processes and governance * Reporting of HR priorities, risks and KPIs to management Executive & Management Advisory * Acting as a trusted sparring partner to executives and department leaders * Advising on leadership, organizational and employee-related matters * Supporting complex personnel decisions, restructuring and change processes * Ensuring consistent and legally compliant employee relations practices * Strengthening leadership quality and accountability HR Operations & Employee Lifecycle * Overall responsibility for HR Operations and Administration for more than 100 employees * Ensuring efficient and legally compliant HR processes * Managing and improving onboarding, retention and offboarding processes * Ensuring professional contract, absence and personnel file management * Managing complex individual cases and employment law matters Payroll, Compensation & HR Controlling * Responsibility for payroll preparation with external providers * Personnel cost planning and workforce budgeting * Development and monitoring of HR KPIs and management reports * Analysis of headcount, turnover, absences and retention * Further development of compensation structures and benefits Performance, Development & Organization * Development of performance, feedback and development processes * Establishment of training, career and succession frameworks * Identification of organizational and capability requirements * Development of managers and high-potential employees * Driving organizational development and change initiatives Culture & Employee Experience * Development of a performance-oriented and collaborative culture * Translation of company values into practical leadership and HR standards * Strengthening employee engagement, retention and communication * Acting as a trusted contact for employees and managers Digitalization & Operational Excellence * Digitalization, standardization and automation of HR processes * Optimization of HR systems and tools * Elimination of inefficient workflows * Establishment of reliable HR data and reporting standards * Building scalable people processes to support company growth DEIN SKILLSET - STARK WIE UNSER PROTEIN * 6+ years of broad HR management experience, ideally in a growing or entrepreneurial organization * Proven leadership responsibility for an HR team or function * Strong knowledge of German labor law, payroll, HR administration and employee relations * Experience in HR strategy, organizational development and workforce planning * Strong understanding of recruitment, performance management and employee development * Experience advising senior management on complex personnel matters * Knowledge of HR controlling, personnel cost planning and reporting * Experience digitalizing and optimizing HR processes * Strong business understanding and confident communication at all levels * Structured, independent and hands-on working style * High resilience and sound judgment in a dynamic environment * Very good German and good English skills

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. WHO WE WANT Senior commercial leader. You bring 7+ years in B2B SaaS, with significant time at the Head of / Director or VP level leading revenue-generating organizations at meaningful scale. Has unified a revenue organization. You have brought commercial functions - Sales, Partner, Marketing alignment, RevOps, and Customer Success - into one coherent revenue engine, and you understand how the parts compound when run as a system rather than silos. Operated through scaling phases. You have stewarded a sales or revenue organization through a critical scaling phase and have seen first-hand where structures, processes, and people models break. Builder of scalable commercial systems. You have designed and run funnel architectures, forecasting cadences, performance frameworks, and quota models - with discipline and consistency, not just on paper. Strategic and data-driven operator. You translate company-level objectives into quarterly targets, sales motions, and team-level priorities. You run the organization against the numbers, not against opinions. SMB to Mid-Market fluency. You understand the economics, motion, and team dynamics of selling to SMB and Mid-Market customers, and know how to balance velocity with deal quality. High standards, low ego. You combine executive presence with a hands-on builder's mentality, and lead through clarity and example rather than hierarchy. German is a plus. A good working understanding of German is welcome, but not a requirement. WHO WE DON'T WANT Strong operator without strategic range. You execute well on a defined plan, but have not yet led at the level of org design, headcount strategy, and cross-functional revenue planning. Single-function thinker. You think strictly in sales metrics and have not worked closely with Marketing, RevOps, and Customer Success as one revenue system with shared targets and shared accountability. Needs a fully built environment. You rely on mature enablement, RevOps, or people functions being in place, rather than shaping and scaling them as the organization grows. First-time senior revenue leader. You are stepping into a senior revenue leadership role for the first time and have not yet steered an organization through a scaling phase. YOUR DAY TO DAY * You lead the Inbound Sales department of ~25 Account Executive across multiple markets, and act as the connective tissue across the wider revenue organization * You own the commercial forecast; pipeline health, conversion, deal cycle, and segment performance and translate the numbers into focused executive decisions * You sponsor strategically critical deals and engage personally where executive presence accelerates outcomes * You design and continuously improve funnel structure, segmentation, and scalable sales standards across the organization * You lead, coach, and develop Account Executive, raising the performance bar through structured 1:1s, calibration, and clear career frameworks * You partner with the CEO and executive team on commercial strategy, org design, and headcount planning WHY PEOPLE CHOOSE US * Mission that matters. Real impact  * Executive-level ownership. A rare mandate to shape and unify the entire revenue organization during a defining growth phase * Funded with conviction. $18M raised with a strong trajectory toward profitability * Modern revenue stack. Clean CRM foundation, strong RevOps capability, and a high-quality inbound engine to build on * End-to-end leadership scope. Influence revenue strategy, org design, commercial execution, and cross-functional collaboration end-to-end * Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and ambitious startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It's important to us to create an environment where people genuinely enjoy spending time together - whether that's through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you'd like to help build here. We are looking for people with passion, grit, and integrity. You are encouraged to apply even if your experience does not precisely match the description. At Superchat, we welcome diverse perspectives and rigorous thinkers. We look forward to your application. 🙂