Efficiency Services Specialist (Temporary)

Sinch Sweden AB

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Join our global Service Implementation team on a 1-year contract and play a central role in delivering mobile messaging solutions to clients and partners worldwide. In this role, you’ll help ensure our sales and implementation cycles run smoothly, collaborating closely with Sales, Product Management, Support, and Implementation teams across our international offices. You’ll be a key part of delivering messaging solutions at scale, directly influencing operational efficiency and client satisfaction. Your ideas, process improvements, and problem-solving will have an impact on our global operations. We offer the autonomy and flexibility you need to succeed. We challenge ourselves and each other to improve continuously, and we support you in making an impact from day one. This is a 1-year temporary, hybrid role based in either Stockholm, Sweden, or Madrid, Spain, reporting to the Manager Service Implementation Manage operator and partner processes related to service setup, documentation, and ongoing maintenance. Handle ordering, deployment, and ongoing usage of messaging services for Sinch clients. Own internal processes related to client orders and provisioning of inbound numbers and registered senders for SMS and Rich Messaging products. Work closely with internal and external stakeholders to gather requirements and manage service changes or updates Maintain accurate and up-to-date documentation of provisioned services and partner configurations. Manage a high volume of parallel tickets. Identify opportunities to improve processes, quality, and efficiency. REQUIREMENTS We believe you’re analytical, proactive, and comfortable managing multiple priorities across teams and regions. You look for ways to improve processes, troubleshooting issues and taking ownership to get things done. Exposure and experience working with PC-based applications within the telecom or IT services industry. Experience with web-based CRM or service desk tools such as Jira. Comfortable using AI-powered tools at a user level to improve productivity, automate repetitive tasks, and enhance documentation or analysis work. Strong written and verbal communication skills, with great attention to detail and the ability to work independently. High attention to detail and the ability to manage multiple parallel workflows without losing structure. Professional proficiency in English (written and spoken). University degree or equivalent professional experience. Big Plus! Understanding of wireless carrier processes. Knowledge of SMS, RCS, or messaging terminology. Experience working in a global, cross-functional environment. Our corporate language is English, please submit your application in English. At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. Applicants must be legally authorized to work in Madrid, Spain or Stockholm, Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit). OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Mondelez Sverige Production AB

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. How you will contribute You will: Be the single point of contact for your customer portfolio Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility More about this role What you need to know about this position: The role requires daily interaction with customers and internal stakeholders – communication skills are essential The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously Data-driven decision making is a core part of the role – you should be comfortable working with numbers, reports and systems The role demands independent problem-solving skills, but also close collaboration with cross-functional teams The customer portfolio includes strategically important accounts that require reliability and consistency What extra ingredients you will bring: Ability to build trustworthy and long-lasting customer relationships. Natural curiosity and a genuine desire to understand the customer's business in depth. Solution-oriented mindset – you see challenges as opportunities. Ability to communicate complex matters clearly and understandably. Digital fluency – you adopt new tools and systems quickly. Precision and conscientiousness combined with an agile way of working. Education / Certifications: Relevant Bachelor / University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent) SAP certification is an advantage MS Office (especially Excel) and BI are considered a plus Additional training in customer service, supply chain, or data analytics is a bonus Job specific requirements: Minimum 2–3 years of experience in customer service or account management, preferably in the FMCG industry Fluent in Swedish and English (written and verbal); additional languages are an asset Strong SAP proficiency (order management, reporting) Advanced Excel skills (pivot tables, formulas, data analysis) Experience with KPI reporting and root-cause analysis Ability to work under pressure and meet deadlines Willingness to travel for customer meetings when required Travel requirements: Willingness to travel for customer meetings when required Internal meetings Work schedule: 100%. Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.

SPS

Job Title: Office Services Specialist - On Call (Temporary) Reports To: The Office Services Specialist - On Call (Temporary), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.  Location: In-Person Job in San Diego, California (This role is primarily based at the main client site; however, you may be required to travel to different locations depending on business needs. All additional assignments will be within a 25-mile radius of the main client site.) The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.  Duties and Responsibilities:  Mail Services * Provides exceptional world class service to all clients (in all forms of communication). * Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures. * Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services * Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality. * Provide binding services such a GBC, Velo, Coil, and Wire Internal * Performs daily key operations of convenience multi-function devices (ensuring  functionality, replenish toner/paper). * Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services  * Maintains the Office Services Center area in a neat and orderly fashion. * Service and replenish the pantry, conference, kitchen, or meetings areas. * Provides general and preventative office maintenance & repair duties. * Oversees office equipment maintenance and safety tests. * Breakroom organization, cleaning, and stocking. * Meeting room and conference room set ups. * Monitors level of office supplies on the floors while replenishing. * Inventories office supplies and orders accordingly. Front of House * Provides reception or concierge (front of office) coverage as needed. * Welcome guests receive and catalog guest information, and orient new clients. * Represent SPS Global and our clients positively in all interactions (in person, on the  phone, and over email) * Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service * Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams. * Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. * Answers and properly routes global calls, * Logs visitors into the registration system. * Provides light administrative support to staff as directed Competencies: * Strong verbal and written communication skills. * Excellent customer service skills. * MS Office Suite experience with intermediate to expert competency. * Ability to handle multiple tasks simultaneously. * Good organizational skills. * Working knowledge of MFD (Multi-Functional Device) equipment. * Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. * Possesses ability to work independently and capable of completing projects. * Proactively seeks out additional work during downtime. * Builds professional relationships with customers and other teams. * Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: * High School Diploma (or equivalent) required. * 6+ months prior work experience preferred. * Ability to work assigned work hours determined by manager. * Excellent organizational and time management skills. * Analytical abilities and aptitude in problem-solving. * Superb written and verbal communication skills. * Current knowledge or ability to learn computer-based systems required for functions of position. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required. Physical Demands: * Approximately 50% of the time this position requires the below physical demands. * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance. * Ability to walk bend, kneel, stand, and/or sit for an extended period of time. * Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery. * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel:  * Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation. * Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. * Travel distance will be predominately within the FSS’s assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $23—$25 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.