Product Support Specialist - Malmö

Informait AB

About InformaIT Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision. At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast. For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye a well-deserved break by ensuring flawless results, saving time, and delivering peace of mind. Our flagship product, Content Compare, is 100% web-based and free from plugins. All you need is a browser to detect deviations, generate printable reports, and collaborate with ease – anytime and on any platform. From pharmaceuticals and food and beverages to advertising agencies, our customers rely on us from the first draft to the final print. That is what we call accuracy made easy, and we would love to have you be part of it. About the role We are currently looking to expand our team with a Technical Support Specialist. In this role, you will work close to the heart of our product and technology, supporting customers and partners with more in-depth technical challenges. While you will still be customer-facing, your focus will be on advanced troubleshooting, configuration, and ensuring our solutions are implemented and used in the best possible way. You will act as a trusted technical expert and collaborate closely with our product, development, and QA teams on complex customer scenarios and continuous improvement initiatives. As a super user of our products, you help customers solve complex issues, optimise their setups, and get long-term value from our solutions. By supporting onboarding, advising on best practices, and resolving technical challenges, you play a critical role in customer success and retention. Your responsibility as a Technical Customer Support Specialist  Act as a trusted technical support contact for customers and partners, taking ownership of complex technical issues and escalations Provide advanced product and technical expertise across the support organization Set up and validate systems for new customers, including advanced configurations Configure, troubleshoot and optimize our services in customer environments Investigate incidents end-to-end, perform root cause analysis, and deliver structured, sustainable solutions Collaborate closely with product, development, and QA teams to resolve defects and improve product quality Support onboarding and deliver technical raining to customers and partners when needed Maintain detailed documentation of issues, resolutions, and known workarounds Proactively identify recurring patterns in support cases and drive improvements to processes, product quality and documentation Ensure customers get maximum value from our solutions through expert guidance and best-practice advice Act as a brand ambassador, fostering trust and long-term relationships with our user community We think you have Proven experience in technical customer support, application support, or 2nd line support within a SaaS or tech environment Strong technical troubleshooting skills and the ability to analyze complex issues end-to-end Excellent communication skills in English, both verbal and written, and the ability to explain technical topics clearly Additional languages beyond English are advantageous A customer-focused mindset combined with the confidence to advise, challenge, and act as a trusted technical partner Ability to work independently while collaborating effectively with cross-functional teams A structured, solution-oriented approach to problem solving High technical affinity and experience working with tools and environments such as Cloud platforms, Windows Server, Jira, Adobe Suite, or similar Experience with print production, artwork management or regulated industries is a strong plus What's in it for you? Apart from being a part of a fast-growing SaaS company that brings customers proven value, you also get included in a driven, ambitious, and inspiring team with the opportunity to develop and grow with the company. We are also on an exciting expansion journey, meaning you get to work towards a global market and different industries.   Please submit your application in English since it is our primary corporate language. We look forward to hearing from you!

Verisure Sverige AB

​ Location: MalmöDepartment: Service EnablersHiring Manager: Tomas Mellblom The roleAs our new Senior Project Manager at Verisure, you will lead projects focused on delivering global products to our markets, guiding them through the ideation, analysis, development, manufacturing, and go-to-market stages. You will collaborate closely with R&D, IT, Marketing, Operations, Finance, Procurement, Legal, QA, as well as external partners and vendors. You will be responsible for coordinating the end-to-end delivery of projects across cross-functional teams in all markets where we operate. In addition, you will manage project reporting, provide a helicopter view of progress while continuously track key risks and mitigation plans. Success in this role is not about managing spreadsheets. It is about bringing people together around a common objective, creating clarity in complex situations, and ensuring potential risks are identified and addressed before they become problems. You will play a key role in some of Verisure's most important future product initiatives, including sensing technologies and next-generation service enablers that support millions of customers globally. What you will be up to Create and drive end-to-end time plan for execution of defined proposition, ensuring on-time and on-budget delivery Coordinate the development and integration activities for delivery of products to all our markets Track the key dependencies related to the project and ensure the needs are clear to the respective teams. Drive tradeoff decisions and be agile actively re-planning Identify risks early, communicate them clearly, and drive mitigation plans before they impact delivery Raise development blockers or needs for cross-geography coordination to relevant stakeholders to be solved Follow up the project with weekly cross functional meetings and report the progress accordingly Support the development of the Product Development Process to actively drive "better practices" to how we deliver projects in the company Build strong relationships across Verisure's global organization to ensure successful project execution Good fit if you haveExperience leading large multidisciplinary product development projects Experience working with hardware, software, embedded systems, cloud services, or connected products Strong project planning, stakeholder management, and risk management skills Experience working in international and cross-functional environments Strong communication and presentation skills towards senior stakeholders Ability to balance structure, execution, and flexibility in complex environments Nice to have / technologies and areas we work with Product development within HW, IoT, embedded systems, or connected devices Industrialization and manufacturing processes EMS partners and supplier collaboration Agile, hybrid, or stage-gate project delivery models Cybersecurity, sensing technologies, or smart home products Should I apply? Strong fit if most of these resonate with you: Turning complexity into clear action plans comes naturally to you You are comfortable challenging assumptions and raising concerns when needed Building trust and alignment across different teams and cultures is something you enjoy You proactively identify risks rather than react to problems You enjoy helping engineers and specialists focus on what they do best You thrive in environments where relationships and collaboration matter as much as project plans FAQIs this a traditional Project Manager role?Partly. While project management is at the core of the role, the environment is highly technical and product focused. You will work closely with engineering, industrialization, and product development throughout the entire lifecycle. Do I need a technical background?Yes, to some extent. You do not need to be the technical expert in the room, but you should be comfortable working with engineers and understanding technical discussions across multiple disciplines. What is the biggest challenge in this role?Managing dependencies across multiple teams and functions while ensuring risks are identified, communicated, and addressed early enough to keep projects on track. Bottom line If you enjoy leading complex product development initiatives, working with talented engineers across multiple disciplines, and driving projects from idea to reality in a global environment, this is an opportunity to make a significant impact on products used by millions of customers. About VerisureVerisure is the leading provider of professionally monitored security services in Europe and Latin America. As of 31 December 2025, Verisure provides premium monitored alarm services to a portfolio of ~6.2 million families and small businesses across 18 countries, with a team of more than 30,000 colleagues. For the year ended 31 December 2025, Verisure delivered a strong financial performance: Total Revenue of €3,745 million, Adjusted EBITDA of €1,708 million (46% margin) and Adjusted EBIT of €953 million (25% margin). This performance builds on the Company’s track record of resilient, uninterrupted growth over the long term and highlights the strength of its recurring revenue model. Verisure is majority owned by Hellman & Friedman LLC, a leading private equity investment firm. Beginning October 8th, 2025, Verisure is listed in the Nasdaq Stockholm Stock Exchange. With €3.1 billion raised in primary proceeds, this was the largest IPO in Europe since 2022 and the largest in Sweden in over 25 years. My team and I eagerly await your application! Join us on this journey towards a safer, smarter world. Apply today! If you have questions regarding this position, please reach out to our Group Senior TA Specialist, Robert Jonasson, at robert.jonasson@verisure.com Verisure is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are an international company with offices and colleagues in multiple countries. Verisure - 35 years of delivering peace of mind.

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will join a global retail environment that is strengthening its business insights capability while building a governed and scalable self-service data platform. The focus is on delivering reliable reporting, reusable semantic models, and consumption-ready analytical assets that support both centrally managed reporting and governed self-service across multiple stakeholders. In this role, you will primarily contribute to the Business Insights area and also support the self-service data platform as priorities evolve. You will work close to both technical and business stakeholders to improve reporting continuity, support migration activities, and establish scalable patterns for certified datasets, governed consumption, and modern analytics in Microsoft Fabric. This is a strong opportunity for you if you enjoy combining hands-on BI development with platform thinking in a complex analytics landscape. Job DescriptionYou will design, build, and maintain Power BI reports, dashboards, semantic models, and analytical datasets. You will translate business needs into analytical models, measures, reports, and actionable insights. You will create scalable and reusable semantic models aligned with governed data-product principles. You will use Microsoft Fabric capabilities such as Lakehouse, Warehouse, Dataflows Gen2, Pipelines, notebooks, and semantic models where relevant. You will improve report performance, usability, data quality, security, and maintainability. You will drive standardized report design, reusable components, and common data-modeling practices. You will support testing, validation, release preparation, stakeholder demonstrations, documentation, and onboarding. You will collaborate with the self-service data platform team to define consumption-ready patterns, including Gold-layer standards, certified datasets, and Direct Lake usage. You will support governed self-service, reporting access, and implementation needs for retailer and franchisee stakeholders. You will share knowledge and coach colleagues to reduce single-person dependency. RequirementsStrong hands-on Power BI development experience, including report design, governed self-service, and workspace management. Expert-level DAX, data modeling, dimensional modeling, and semantic-model design. Strong analytics-engineering mindset, including version-controlled, testable, and reusable analytical assets. Hands-on Microsoft Fabric experience, or strong Power BI and Azure data-platform experience with demonstrated ability to become effective in Fabric quickly. Experience with report performance optimization, data validation, and maintainable solution design. Ability to translate business needs into practical analytical solutions and communicate effectively with stakeholders. Strong documentation and knowledge-sharing skills. Minimum approximately six years of relevant BI or analytics-engineering experience. Clear communication in English. Nice to haveHands-on experience with Fabric Lakehouse, Warehouse, Data Pipelines, Dataflows Gen2, or notebooks. Experience with Databricks, Azure Data Lake, Azure Data Factory, or similar modern data platforms. Experience with deployment pipelines, Git integration, and release management for BI assets. Experience with data-product thinking, data contracts, and governed self-service analytics. Experience with row-level security, object-level security, and access control in Power BI and Fabric, ideally in multi-entity or franchisee contexts. Enterprise BI migration experience. Relevant certifications such as PL-300 or DP-600. Comfort working in a platform-building environment where not everything is fully defined. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.