Adoption Strategist - LATAM

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.   No two days are the same, but as a Deployment Strategist you can expect to: * Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents. * Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close. * Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team. * Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life. * Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact. * Scope out potential applications in new industries and expand our AI solutions across different sectors globally. * Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. * Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap. * Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers. * Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.   Requirements * 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred. * Experience in product development, delivery, and change management * Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners. * Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams. * Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions. * A proven track record of taking ownership of complex, ambiguous projects and delivering results. * Adaptability to work across different customer environments, industries, and technical use cases. * Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks. * Ability to creatively map enterprise use cases and workflows to AI systems   LOCATION This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw. #LI-Remote

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: * Enable cost-effective transformation and operational efficiency * Accelerate adoption of AI, data, and digital platforms * Ensure consistent delivery of value and benefits across all agencies and markets * Minimise disruption and maximise engagement during large-scale change Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.   Why we're hiring: We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support. Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations. This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.   What you'll be doing: * Manage complex change requests, establish the underlying problem, propose options and fully document the solution * Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business * Support global merger activities and deployments * Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times * Provide guidance to our team of analysts when troubleshooting complex issues * Professionally manage escalations should they occur and communicating with senior stakeholders * Provide functional expertise and guidance to our People Teams * Accountable for maintaining up-to-date process documentation * Safeguard global standards and principles against competing requests and priorities * Participate in testing activities as required * Proactively identify opportunities to extend and improve our Workday usage * Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends   Who you'll be working with: The Workday HCM Consultant will report to the Workday HCM Product Manager and will liaise with the global Workday Services team.   What you'll need: * Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation * Ability to identify opportunities to extend Workday usage to meet business requirements * able to challenge stakeholders to fully understand a requirement * Take ownership of queries and successfully resolve * Experience of using ServiceNow or similar service management software * Effective team player and experience of working with others to achieve a common goal * Excellent organisational skills, attention to detail and confident communicator across all mediums * Ability to deliver to deadlines and prioritise effectively * Experience of improving ways of working and processes * Knowledge and experience of cross functional working on both HR and finance processes an advantage   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Remote We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT THE TEAM Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.  The Stripe Accelerate is a 3-month offering that unlocks access to a team of Stripe experts to help the user through every step of the implementation. This is included as part of Stripe solution, at no extra cost to our users. Accelerate Onboarding Managers provide prescriptive guidance and planning for the user’s onboarding journey. Onboarding Specialists provide product workshops, best practices, regular check-ins, and technical Q&A. This offering is targeted at Startup and SMB users.  A few key features of Accelerate include: * Specialized experts: Accelerate experts provide experience helping customers integrate Stripe technology in thousands of projects. * Project management consists of a kick off call, regular check-ins, email Q&A to help unblock your team.  * Product workshops and training for fraud and dashboard WHAT YOU’LL DO The Onboarding Specialist is responsible for providing technical guidance to users during their onboarding journey with Stripe. They proactively address technical queries, troubleshoot issues, and provide solutions to ensure a seamless onboarding process. They work closely with users to understand their needs, offer guidance on best practices, and anticipate and address any potential technical challenges. The Onboarding Specialist collaborates with cross-functional teams, escalates issues as needed, and maintains accurate records of user interactions. Their goal is to provide exceptional customer service and ensure that users have a positive and successful onboarding experience with Stripe.  RESPONSIBILITIES * Proactively providing technical guidance and support to users during their onboarding journey with Stripe. * Deliver pre-built technical workshops and kick off calls to users.    * Provide light touch project management for ongoing Stripe implementations and timely escalate any delays with planned go-live dates. * Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process. * Collaborating with cross-functional teams to address user queries and concerns. * Maintaining accurate records of user interactions, issues, and resolutions. * Anticipating and addressing potential technical challenges during the onboarding process. Proactively propose improvements. * Offering guidance on best practices, product features, and account setup to ensure user success. * Continuously updating knowledge of Stripe's products, features, and updates. * Escalating complex technical issues to appropriate teams for resolution. * Providing exceptional customer service to ensure a positive onboarding experience for users. * Contributing to the improvement of onboarding processes and documentation. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Advanced English proficiency- fluent in written and spoken.  * 2+ years of implementation consulting in API technologies or other complex technical environments.  * Excellent problem-solving and troubleshooting skills.  * Strong technical understanding of APIs and experience with SaaS solutions.  * Comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective. * Strong communication and interpersonal skills, with an ability to effectively engage and influence various stakeholders.  PREFERRED QUALIFICATIONS * Experience working with financial systems, online payments, or e-commerce platforms. * Experience collaborating with cross-functional teams in a fast-paced environment. * Experience delivering live technical training to users.   * Comfortable with various code-level debugging & writing of code.