AI Solutions Engineer

Extend

SOLUTIONS ENGINEER Extend is building a modern document processing cloud. We're on a mission to transform how the world works with unstructured data. As a Solutions Engineer at Extend, you'll act as the primary technical interface for customers evaluating Extend and own pre-sales deals end-to-end. We're looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and love chasing deals. WHY YOU SHOULD CONSIDER JOINING * We've grown revenue 400% last year to several million ARR, with our growth continuing to accelerate * We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more * The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS * We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact * We've raised our series A & de-risked the business, but there's tremendous upside ahead; now's the perfect time to join * You'll be joining a talent dense team (e.g. former founders, world record holders) operating in a high performance culture, in-person in NYC, with high equity ownership * We're tackling novel, unsolved problems at the intersection of LLMs, complex data processing, and human ↔ AI interfaces * You'll get a front row seat to how a successful startup is built with plenty of leadership opportunities as we grow quickly ROLE * Own customer relationships, with a focus on pre-sales deal cycles * Design and architect solutions to solve complex customer problems using Extend as the primary tool * Give compelling product demos that translate complex technical concepts into easy-to-understand value propositions * Run and manage POCs from planning through execution, ensuring prospects hit their success criteria * Inspire confidence with technical champions by answering deep technical questions (API architecture, security, parsing mechanisms, on-prem deployments) * Diagnose and resolve technical issues quickly when customers encounter problems with schemas, prompts, and processor configurations * Partner closely with Account Executives to flip technical champions and progress deals IMPACT Ensuring our customers can successfully deploy LLMs into production is critical, and comes with never before seen challenges. We need to make sure we're world class at this. Here's a few of the complex problems you'll be working on: * How do we enable enterprises to gain confidence in deploying AI? * How do we architect the ideal evaluation experience for customers? * How do we enable customers to become experts at using our product? * How do we help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case? WHAT WE'RE LOOKING FOR REQUIRED QUALIFICATIONS * 3+ years of experience in a Sales Engineering or Solutions Engineering role, with at least 1+ years, and a strong track record, of leading pre-sales deals * Proven track record selling technical products to developers and technical decision makers * Strong technical foundation with the ability to discuss architecture, APIs, and integration patterns fluently KEY ATTRIBUTES * Learns extremely fast — You'll need to ramp up quickly on our product and stay current with rapid changes * Exceptional interpersonal skills — You give energy rather than take it away and leave people feeling better than before * Strong listening skills and curiosity — You deeply understand customer problems before prescribing solutions * Resilience and problem-solving mindset — When prospects bring up issues, your response is "No problem, here's how we can help" * Intellectual honesty — You never bullshit. When you don't know something, you admit it and follow up quickly with the answer after the call * Presentation skills — Comfortable presenting to technical and executive audiences alike LOCATION & CULTURE This is an in-person role in NYC. We work in a high-performance culture where everyone has outsized impact. If you're excited about working at the pace of a startup (we work hard and long hours), building something transformative, and joining at the perfect inflection point, we'd love to hear from you. BENEFITS Beyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you: * Insurance - 90% health insurance premium coverage * Relocation - for candidates based outside of NYC * Unlimited PTO policy - we trust everyone like owners, take what you need * Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks * Unlimited token / tooling access - no handicaps on your productivity * Learning and development investment - we invest heavily in our team and support your growth Extend is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, citizenship status, marital status, pregnancy, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Extend

Extend is building a modern document processing cloud. We're on a mission to transform how the world works with unstructured data. As a Forward Deployed Engineer at Extend, you’ll act as the primary interface between customers and Extend at all stages of the customer lifecycle. We’re looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and want to empower organizations with AI. WHY YOU SHOULD CONSIDER JOINING * We've grown revenue 400% last year to several million ARR, with our growth continuing to accelerate * We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more * The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS * We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact * We've raised our series A & de-risked the business, but there's tremendous upside ahead; now's the perfect time to join. * You'll be joining a talent dense team (e.g. former founders, world record holders) operating in a high performance culture, in-person in NYC, with high equity ownership * We're tackling novel, unsolved problems at the intersection of LLMs, complex data processing, and human ↔ AI interfaces * You'll get a front row seat to how a successful startup is built with plenty of leadership opportunities as we grow quickly We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented engineers to join our team and execute on an ambitious roadmap. IMPACT Ensuring our customers can successfully deploy LLMs into production is critical, and comes with never before seen challenges. We need to make sure we’re world class at this. Here's a few of the complex challenges you’ll solve: * Enable enterprises to gain confidence in deploying AI * Build solutions to handle never before seen edge cases in customer data * Inspire non-technical domain experts to take ownership over LLM-based extraction instructions * Architect the ideal evaluation experience for customers to create champions and advocates * Help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case ROLE * Design and architect solutions to solve complex customer problems using Extend as the primary tool * Write the playbook for how we should work with customers, and how we should incorporate feedback and learnings across the team. * Build genuine relationships with our end users. You’ll need to figure out what problems other teams are experiencing, and naturally grow Extend within an organization. You’ll have the ability to travel onsite as needed * Act as the primary technical interface for customers evaluating and running POCs with Extend * Inspire confidence with technical champions by answering deep technical questions (API architecture, security, parsing mechanisms, on-prem deployments) and addressing requirements before they become blockers * Diagnose and resolve technical issues quickly when customers encounter problems with schemas, prompts, and processor configurations * Give compelling product demos that translate complex technical concepts into easy-to-understand value propositions * Run and manage POCs from planning through execution, ensuring prospects hit their success criteria * Have complete ownership over the work you do — as a founding team member, you’ll work directly with the CEO, CTO, and others to truly own large areas of customer success and have direct relationships with large enterprises BENEFITS Beyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you: * Insurance - 90% health insurance premium coverage * Relocation - for candidates based outside of NYC * Unlimited PTO policy - we trust everyone like owners, take what you need * Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks * Unlimited token / tooling access - no handicaps on your productivity * Learning and development investment - we invest heavily in our team and support your growth Extend is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, citizenship status, marital status, pregnancy, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Extend

Extend is building a modern document processing cloud. We're on a mission to transform how the world works with unstructured data. As a Software Engineer at Extend, you’ll be responsible for building our core platform that companies use to deploy document processing. We’re looking to hire exceptional engineers who care about crafting intuitive product experiences, relentlessly focus on the details, and operate with high agency. WHY YOU SHOULD CONSIDER JOINING * We've grown revenue 4x last year to several million ARR, with our growth continuing to accelerate * We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more * The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS * We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact * We've raised our series A & de-risked the business, but there's tremendous upside ahead; now's the perfect time to join. * You'll be joining a talent dense team (e.g. former founders, world record holders) operating in a high performance culture, in-person in NYC, with high equity ownership * We're tackling novel, unsolved problems at the intersection of LLMs, complex data processing, and human ↔ AI interfaces * You'll get a front row seat to how a successful startup is built with plenty of leadership opportunities as we grow quickly We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented engineers to join our team and execute on an ambitious roadmap. IMPACT We're powering mission-critical data processing at companies where if we get things wrong, there are real world impacts (e.g. missed payments, people can't move into homes on time). Here's a few of the complex technical problems we're working on: * How do we build the most accurate document ingestion system? * How do we enable enterprises to deploy LLM-powered document processing into production with confidence? * How do we handle never before seen edge cases in customer data? * How do we build a self-correcting system that automatically gets better over time? * How do we enable non-technical domain experts to improve models with their expertise & business logic? * How do we help customers make tradeoffs between latency, cost, and performance? * How do we build reliable systems that can process large data streams in real-time? ROLE * Build, and maintain, durable, scalable systems capable of processing 10s of millions of data points per month. * Design and implement the best human ↔ AI interfaces for designing and understanding document processing. We are building a new territory of UX that previously did not exist. It’s up to us to discover and implement new patterns that work for our users. * Have complete ownership over the work you do — as a founding team member, you’ll have the opportunity to truly own large areas of product and engineering and have direct relationship with customers. * Work directly with the CEO, CTO, and other founding members and help build out our team. IDEAL CANDIDATE CREDENTIALS * 7+ years of experience building complex software systems in production environments * You've been at high-growth startups and know what "great" looks like * Ability to take abstract projects end-to-end, operating with high agency * Experience deploying AI/ML systems into production environments * Experience with developer tools is a plus BENEFITS Beyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you: * Insurance - 90% health insurance premium coverage * Relocation - for candidates based outside of NYC * Unlimited PTO policy - we trust everyone like owners, take what you need * Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks * Unlimited token / tooling access - no handicaps on your productivity * Learning and development investment - we invest heavily in our team and support your growth Extend is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, citizenship status, marital status, pregnancy, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.