Science Lead, Intercept

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.  WHAT YOU’LL DO As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. RESPONSIBILITIES * Own and drive the product roadmap for the future of conversational AI and human support at Stripe * Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. * Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively  * Build strong relationships with senior leaders across Operations to continually uplevel our human support functions * Grow and coach a global team of PMs in building systems and platforms for conversational and human agents. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new * 3+ years of managing product managers, 8+ years as a product manager * Deep user empathy and a high bar for user experience * Experience developing a multi-year vision, strategy and roadmap for large scale products * Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents * Experience leading cross-team initiatives from ideation to execution * Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) * Strong written and verbal communication skills

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM While accepting payments on the internet has gotten easier over the past several years due in large part to the advent of modern payments APIs, the internet infrastructure for routing these same payments (to suppliers, sellers, partners, service providers, recipients) is stuck in the stone age. Connect is Stripe's leading product for marketplaces, on-demand services, ecommerce site builders, invoicing platforms, professional SaaS products, fundraising platforms, rental management platforms, and more. By utilizing the power of Connect, users in each of these categories can link multiple parties for the exchange of goods or services. These users rely on Connect for the crucial function of reliably routing payments between these parties. By powering fast, flexible, compliant, and cost-efficient routing of payments on the internet, Connect not only spurs the creation of innovative business models but it also enables organizations (whether they are businesses, nonprofits, or governmental agencies) to channel previously offline payments to the internet. WHAT YOU'LL DO As a Product Lead on the Connect team at Stripe, you will devise strategy, develop product requirements, and oversee execution for some of the highest-impact initiatives that serve modern marketplaces and software platforms. At Stripe, Product Managers help build innovative payments products for our customers. Product development is an extremely collaborative effort between engineering, design, analytics, and customer-facing teams. You'd be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that collectively impact millions of users around the world. On a day-to-day basis you would spend your time split between external meetings with customers and internal discussions with your engineering, marketing, analytics, and sales counterparts, as well as with your direct reports, coaching, mentoring, and hiring. This role will provide the opportunity to develop the strategy for one of Stripe's core products and get feedback on your plans directly from Stripe's leadership team. RESPONSIBILITIES * Define and drive the product roadmap for the Connect product, including the accounts and transaction APIs * Devise strategy, steer product requirements, and oversee execution for some of the highest-impact initiatives that serve modern marketplaces and software platforms * Work cross-functionally with engineering, design, analytics, and other global teams to define, build, and deploy products that delight our users * Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 3+ years of managing product managers, 10+ years as a product manager * Experience leading cross-team initiatives from ideation to execution * Technical expertise—you've led technical products or have a background in computer science (or similar) * Experience building both new products (0-to-1) as well as a track record of shipping continuous product improvements to an existing product portfolio * Deep user empathy and a high bar for user experience * Persistence and a whatever-it-takes approach to ensure that your product is successful * Strong written and verbal communication skills PREFERRED QUALIFICATIONS * Experience working on a platform or marketplace product * Experience working on a paytech or fintech product

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The team partners with some of the most strategic payment method providers across EMEA, including global leaders in Buy Now Pay Later, FX, bank transfers, and digital wallets, to help businesses accelerate growth and unlock meaningful revenue uplift. As the payments landscape continues to evolve rapidly, the team is at the forefront of that transformation, working with partners and customers to deliver innovative solutions that optimize payment performance. Our mission is to enable buyers and merchants to transact using their preferred payment methods, improving conversion, reach, and performance across the region. We are deeply focused on customer experience as we build and operate the end-to-end infrastructure that processes billions in monthly volume and abstracts the complexity of the EMEA payments ecosystem for our users. WHAT YOU'LL DO The EMEA Payments Product Lead role at Stripe is an opportunity to shape payments strategy across one of the world's most complex and fastest-growing regions, influencing everything from local payment methods and conversion performance to regulatory readiness and market expansion. It is a high-impact leadership role for someone who wants to combine strong product judgment, deep payments expertise, and cross-functional influence to drive measurable customer outcomes at scale. You will lead EMEA payments product capabilities at the center of Stripe's long-term growth strategy. Working closely with merchants, partners, and cross-functional teams, you will translate a complex set of regional and strategic priorities into a clear, focused roadmap. With end-to-end ownership, you will define the vision, shape the product architecture, and drive execution across market expansion and core payment infrastructure. You will move with urgency to build and scale the systems behind critical payment flows across EMEA. RESPONSIBILITIES * Define a multi-year vision for EMEA Payments that anticipates future merchant and ecosystem scale and complexity * Lead Engineering and Design through every phase of the product lifecycle, from 0-to-1 development to General Availability * Enforce rigorous standards for product quality, API design, and system reliability, building trust with our largest enterprise users * Partner with Sales and go-to-market teams to pitch the product, win key deals, and translate user feedback into roadmap priorities * Serve as the internal subject matter expert on the EMEA payment landscape, managing relationships with partners and ecosystem vendors * Drive cross-functional alignment with teams like Billing, Connect, and Checkout to deliver a cohesive platform experience * Mentor or manage emerging PM talent within the domain WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of experience in product management or a related product role * A track record of shipping technical B2B2C products at a high velocity * An obsession with product quality in all its forms—from API design to dashboard UX and documentation * Existing knowledge of the payments landscape or a demonstrated ability to learn complex domains quickly * Strong written and verbal communication skills, with a talent for articulating user problems precisely * An ownership mindset—you are willing to do whatever it takes to solve problems and delight users * Ability to dig deep into data, think from first principles, and deliver the right results PREFERRED QUALIFICATIONS * A background in Computer Science, Engineering, or a related technical field * The ability to understand complex systems at a deep technical level * Specific experience in payment orchestration or payment processing