Senior Manager, Strategic Partner Marketing

WHO WE ARE The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs WHAT WE STAND FOR AND WHERE YOU’LL COME IN The Farmer’s Dog is looking for a Senior Lifecycle Manager to own customer lifecycle communications and strategy, while sponsoring lifecycle strategy across several high-priority initiatives. You’ll partner closely with Product Engineering and Data to move concepts from manual, in-the-weeds execution to scalable, real-time customer journeys, lead the experimentation that shapes how we talk to customers at critical moments, and manage and grow a direct report as this work scales. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time. HOW YOU'LL MAKE AN IMPACT * Own end-to-end lifecycle communications from Welcome to Order Delivered and beyond, and transition manual, day-to-day execution to fully automated, event-triggered messaging in partnership with Product and Engineering. * Define the content and messaging strategy across the customer journey, including storage, feeding prep, portioning guidance, transition pacing, and support for picky eaters, to name a few.  * Shape the education, content, and claims strategy to build customer understanding and belief in the format. * Lead the 90-day experience and check-in comms experiment end to end, such as test design, audience targeting, and setup in Simon, plus QA, analysis, and iteration, in partnership with Product and Engineering. * Partner with Data to rebuild existing customer flows and build new ones, including new product lines and categories, as structured journeys in Simon, enabling more real-time customer data, usability, and lifecycle optimization. * Serve as lifecycle sponsor for strategy, enablement, and risk across adjacent growth initiatives, including mixing, weight management, Black Friday support, customer discounting, and subscriber go-to-market. * Manage and develop a direct report, running consistent ceremonies and feedback that model strong lifecycle practices and drive visible growth. * Support ad hoc lifecycle needs for emerging initiatives as priorities evolve. WE'RE EXCITED ABOUT YOU BECAUSE * You have 6+ years of lifecycle, CRM, or retention marketing experience, ideally at a DTC or subscription business, including hands-on ownership of a lifecycle communications platform. * You have people management experience and know how to run consistent ceremonies and feedback that help a direct report grow. * You’re comfortable owning ambiguous, cross-functional initiatives, partnering with Product Engineering and Data to translate technical constraints into effective customer-facing communications. * You have experience designing and running lifecycle experiments, from test setup through QA, analysis, and iteration. * You can balance hands-on execution with senior-level strategy, moving fluidly between day-to-day comms work and sponsoring adjacent initiatives. * You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions * You’re an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail * You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously * You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making. * You love dogs. OFFICE GUIDELINES We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion. OUR BELONGING PHILOSOPHY: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.                      We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. A FEW OF OUR BEST BENEFITS * Dog-friendly office in SoHo * Market-competitive compensation and equity packages * Comprehensive Healthcare, Dental, and Vision * Company supported mental health benefits * 12 week paid parental leave * Competitive 401k plan with company match * Flexible PTO  * Discounted fresh food for your pup * Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug EQUAL EMPLOYMENT OPPORTUNITY STATEMENT The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights [https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf]. REASONABLE ACCOMMODATIONS TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com [humansops@thefarmersdog.com]. WE'RE HERE TO HELP We’re happy to answer any questions you may have about the position or our hiring process - please reach out at careers@thefarmersdog.com [careers@thefarmersdog.com]. We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is USD annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change. NYC Pay Range $150,000—$165,000 USD

Excel Sports Management [http://www.excelsm.com/] is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties. Our success is rooted in our people, our high character reputation and our commitment to creating a diverse and welcoming workplace. We focus on team chemistry, collaboration, strong relationships, valuable networks, and ambitious ideas to deliver innovative solutions that keep our clients and agency ahead of the curve.   Excel Sports Management is an Equal Opportunity Employer (EOE). OVERVIEW We are looking for a Sr. Director of Talent & Creator Marketing to oversee a growing team and a portfolio of complex, high-profile campaigns. This role is an opportunity to shape how we show up in the creator economy and build something lasting. This is a hands-on senior role — you'll manage and develop team members day-to-day while staying deeply involved in campaign execution, from ideation and pitching through talent negotiation, briefing, and delivery. You bring client confidence, sharp judgment, and the ability to juggle fast-moving projects without losing the details. WHAT YOU'LL DO Team Oversight & Development * Directly oversee a small influencer marketing team — assigning work, reviewing output, coaching on craft, and keeping everyone moving on deadline. * Support team members' growth through regular feedback, hands-on guidance, and clear expectations. * Build and refine workflows, processes, and tooling that help the team execute more efficiently as the workload grows. Strategy, Ideation & Sales * Drive talent & influencer strategy for new business pitches and existing client proposals — from concept through polished deck. * Develop compelling sales materials, case studies, and capabilities presentations that win and retain business. * Translate complex client briefs into clear, differentiated campaign strategies with measurable objectives. * Collaborate closely with account, creative, and social teams to bring integrated ideas to life. Program Execution & Oversight * Personally oversee key campaigns from kickoff through wrap — staying close to talent negotiation, contracting, briefing, content review, and final delivery. * Step in as the day-to-day point of contact on high-priority or complex accounts, ensuring nothing slips through the cracks. * Oversee all contracting across the team, including deal terms, usage rights, exclusivity, and FTC compliance. * Own or directly supervise fast-turn projects, making quick calls on talent, scope, and execution without sacrificing quality. * Review and sign off on campaign reporting, ensuring recaps are accurate, insightful, and client-ready. * Maintain direct relationships with talent, agents, and creator networks — and put those relationships to work on campaigns. Client Management * Serve as a trusted senior client partner — proactively bringing ideas, handling escalations, and presenting work with confidence. * Navigate complex client organizations, stakeholder dynamics, and approval processes with ease. * Manage multiple accounts and workstreams simultaneously without dropping the ball. WHAT YOU BRING * 8+ years of talent & influencer/creator marketing experience, with at least 2–3 years directly managing people and overseeing campaigns. * Experience across brand, entertainment, or sports clients preferred. Agency background strongly preferred. * Proven ability to build and present strategies and decks that win business. * Deep fluency in the creator ecosystem — platforms, talent tiers, rates, content formats, and emerging trends. * Track record of negotiating talent & influencer/creator deals at scale, including celebrity and macro talent. * Existing relationships with creator talent and management strongly preferred. * Strong project management skills with the ability to manage competing priorities under tight deadlines. * Collaborative partner who also knows when to own a decision and drive the work forward. * Exceptional written and verbal communication — polished in client settings, clear and direct internally. * Experience with influencer platforms (e.g., AspireIQ, Grin, Traackr, CreatorIQ) and reporting tools. BONUS POINTS * Experience in sports, music, or entertainment verticals. * Background in paid amplification and dark posting strategy for creator content. * Familiarity with both brand safety considerations and authentic creator-first storytelling. The pay range for this position is: $170,000 - $190,000 per year. This position is also eligible for benefits and discretionary bonus. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.  Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This position is not eligible for sponsorship. This position is not eligible for sponsorship.   Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.