Account Director, Client Management

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Gen AI Business Director Location: New York, New York   ABOUT THE ROLE:   As GenAi Program Lead (Business Director), you will lead the overall client relationship and strategic direction of the account, ensuring that delivery is aligned to business objectives, consistently meets performance expectations, and evolves with the client’s needs. Operating within a structured model that separates intake, execution, and operations, you will focus on leading from the front of the business, maintaining strong stakeholder alignment, ensuring transparency across performance, and enabling the team to deliver at scale with confidence. You will play a critical role in reinforcing a globally connected, ensuring consistency across regions while supporting continuous delivery across markets and time zones.    This role requires a strategic and commercially minded leader, someone who can balance client expectations with operational realities, guide conversations with authority, and create an environment where both the client and internal teams can operate with clarity and accountability. You will also partner closely with the Operations Director and Studio Manager to ensure the operating model is performing effectively, while identifying opportunities to optimize workflows, integrate AI and automation, and drive ongoing transformation across the account.  WHAT YOU WILL BE DOING:  * Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships  * Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld  * Provide transparency across performance, proactively communicating:  * Delivery status  * Risks and mitigation plans  * Opportunities for optimization and growth  * Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation  * Identify opportunities to improve efficiency, scalability, and output quality across the operation  * Support the evolution of a global delivery model, ensuring consistency and continuity across regions and teams  * Maintain a clear line of sight across all pods and operations, ensuring the model is performing effectively without being involved in day-to-day workflow management  * Partner with the Operations Director to:  * Monitor KPIs and SLA performance  * Ensure data-driven visibility into delivery, capacity, and quality  * Identify risks, inefficiencies, and areas for improvement  * Act as the primary escalation point for complex or high-risk issues, ensuring swift resolution and alignment across client and internal teams  * Support Account Directors in managing client challenges, stepping in when senior intervention is required * Support the commercial health of the account, including:  * Budget oversight  * Scope management  * Out-of-scope negotiations  * Profitability tracking  * Partner with Studio Manager to ensure teams are set up for success by reinforcing clear role boundaries and ways of working, protecting the integrity of the operating model  * Lead client-facing reporting and governance forums (e.g. status reviews, QBRs), ensuring insights are:  * Ensure data accuracy and reliability in partnership with the Operations Director, enabling informed decision-making across the business WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * Bachelor’s degree or equivalent experience.  * 8+ years in project and/or account management.  * Experience with automation and AI tools.  * Experience with beauty and/or dermatological products.  * Strong interpersonal, communication, and decision-making.  * Excellent organizational and attention-to-detail.  * Ability to manage tasks and adapt to changing deadlines.  * Leadership skills with financial, commercial, and strategic thinking abilities.  * Ability to mentor and develop junior and intermediate team members.  * Proven ability to manage and strengthen client relationships.  * Entrepreneurial mindset with a focus on efficiency and creativity.  * Passionate about beauty and science-driven content.  * Desire to explore new technologies and adapt to change.  * Ability to thrive under pressure in a fast-paced environment.  * Proficient in Adobe Workfront, Microsoft 365, and related software.  * Tech and data-driven, with experience in client reporting and account transformation.  * Proven experience implementing complex programs with multiple technologies.  * Excellent client engagement and relationship-building skills.  * Ability to integrate with client-side teams while maintaining top-tier agency service. * At the time of this posting, the base salary for this position may range from $148,750.00 to $166,250.00. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.   Req ID: 17890 Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Research Partnership

About us:   We invite you to come grow with us.   Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.   Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.   About the team:   Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques.   The team is not split into silos by client or therapy area, so you will be empowered to develop broad expertise across the healthcare landscape and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team.   Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients.   Your primary role: * Lead research projects and project teams with a high degree of autonomy, ensuring delivery of high-quality outputs * Act as a key day-to-day client contact, building strong relationships and presenting findings and recommendations * Shape client recommendations and contribute meaningfully to strategic discussions * Support and contribute to business development initiatives, including independently writing proposals and contributing to pitches * Drive organic growth within existing clients and contribute to revenue generation * Provide guidance, mentorship, and day-to-day support to junior team members; contribute to performance feedback and development * Support senior leadership (Directors/VPs) on broader account strategy and commercial decisions * Lead qualitative elements such as moderation (e.g., pilot interviews and beyond), where applicable * Contribute to internal initiatives, including training, process improvement, and knowledge sharing   About You:   Your skills and experience: * 5–7+ years of experience in qualitative and quantitative custom primary market research * Experience in the life sciences sector * Strong client engagement and relationship management skills * Experience contributing to business development and proposal writing * Proven ability to independently lead projects and manage multiple workstreams * Strong commercial awareness and understanding of client business challenges * Experience mentoring or supporting junior team members * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines * Experience with advanced analytics, SPSS, SAS, and/or Q is a plus   Ideal profile: * Proactive, dedicated and enthusiastic, with a ‘can do’ attitude * High level of accuracy and attention to detail * Collaborative team player * Communicates ideas clearly and effectively * Motivated to continue developing strategic and commercial skillset   Life at Research Partnership:   We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:   * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa   Employee Benefits:   * Remote and hybrid work options * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance programs     Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.     Inizio Ignite, Research Partnership   Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.    Further information:   This is a full-time role. You can choose to work out of our NYC, SF or Yardley, PA (Philadelphia) office for as many days out of the week as you’d like or work remotely The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $120,000—$130,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Crossmedia

WHO WE ARE Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the Pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul.  We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The Pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past seven years in a row.   We have offices in the US in New York and Philadelphia, with employees across 25+ states, as well as in London and Germany.  Our client roster includes U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, American Cancer Society, Ricola, Herschend Family Entertainment, Edible Arrangements and more.       YOUR ROLE As a champion of paid social media, the Associate DIrector is responsible for delivering a level of innovation and excellence in the work produced for our clients. This requires an in-depth understanding of paid social media, along with all media channels and how they intertwine, as well as the intricacies of media activation and campaign performance analysis. This is a NY based role, and we offer a hybrid work setting.  * Manage a team in planning and executing campaigns on a mix of the following platforms: Meta, TikTok, X, LinkedIn, Pinterest, Snapchat, Reddit * A strategic POV and the ability to translate that strategy into smart and sound paid social tactics. * Providing strategic leadership based on an in-depth knowledge of each clients’ business. * Ability to provide holistic proactive strategies across multiple accounts: including cross channel strategic optimization, learning agenda, and operational accountability. * Understanding of brand and direct response social initiatives offered in social media paid advertising (i.e. measurement and tracking capabilities specific to platforms). * Skilled in leading day to day client relationships * Liaising, collaboration and building a partnership with internal team members, from account (media planning) to integrated investment teams. * Balancing and meeting deadlines and challenges with strong organizational skills. * A compassionate leader who manages by example. You enjoy training and managing others and take pride in the team success. * Bringing a positive and optimistic outlook which contributes to our strong company culture and growing business goals. REQUIREMENTS  * 5+ years’ working with paid social media and strategy. Media agency experience is highly desirable.  * Experience in managing large budgets (six figure monthly budgets, minimum). * A thorough understanding of the paid social media landscape and how it’s evolving. * Ability to advance the media product delivered to clients, fueled by a holistic understanding of advertising and media. * A great connector – someone who is skilled with relationship building between in-house teams and partner agencies, along with media partners. * Team management, including managing and mentoring team members. Reviews, performance issues, timely reviews/feedback, active work distribution and fair rotations. * Participation in new business. * Strong listening skills believes good thinking can come from anyone and any place. * A team player willing to compromise their point of view in support of others. This person WILL BE part of a highly successful integrated cross-discipline team Salary range $100 - $115k.  Commensurate with experience. Compensation is determined on the skills, qualifications and tenure of the applicant.  Location: This is a NY based role, and we offer a hybrid work setting (approximate 2-3 days in office). CROSSMEDIA BENEFITS Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including: * Flexibility to work in hybrid manner with in-office and work from home options (depending on role).  * Open/Flexible PTO with US & UK specific policies  * Sponsored healthcare options and agency-wide physical & mental health support  * 401k with company match (USA), and generous Pension (UK)  * Paid sabbatical at significant milestone anniversaries * Generous paid parental leave policy * Life milestone recognition & support * The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development) * Cell phone/tech reimbursement * Student Loan payment plan (US) * Tuition reimbursement * Learning & Development and training programs * And burgers – lots and lots of burgers   COMMITMENT TO DIVERSITY AND INCLUSION Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation. Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law.  All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ). Continued employment remains on an “at-will” basis.” Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based)  Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  * Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time. * Ability to stand, bend, and reach * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * The ability to observe details at close range (within a few feet of the observer). In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Crossmedia, please email people.team@xmedia.com.  (US based candidates).