Senior Enterprise Engagement Manager

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. AREAS OF OWNERSHIP: * Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. * Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. * Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. * Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. * Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling. * Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle. WHO YOU ARE: * 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments * Proven ability to drive strategic value and support digital transformation in complex organizations * Track record of turning customer success into measurable business impact and growth opportunities * Strong project and stakeholder management skills, with a focus on execution and outcomes * Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences * Technical curiosity and interest in AI, automation, and customer experience * Native or bilingual in English OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Causaly

About us: Causaly is redefining how humans acquire knowledge and develop insights in biomedicine. Our AI-powered platform enables researchers and decision-makers to discover and interpret evidence from millions of scientific publications, clinical trials, regulatory documents, and other complex data sources in minutes. We are building the world’s most advanced biomedical knowledge platform, powered by a high-precision Knowledge Graph and GenAI capabilities. Our technology is already used by leading biopharmaceutical organizations to accelerate drug discovery, improve safety, and drive better decision-making. Backed by top-tier investors including ICONIQ, Index Ventures, Pentech, and Marathon, we are scaling rapidly and expanding our product suite and market presence.  About the role Causaly is hiring a Strategic Solutions & Market Expansion Lead to incubate and validate new growth opportunities at the intersection of product, go-to-market, and enterprise customers. This role focuses exclusively on new territory — new capabilities, solution lines, integrations, or market segments — where customer demand goes beyond what our product supports out of the box. The mandate is to turn ambiguous enterprise demand into scalable, repeatable solution plays, drive executive decision-making, and then hand those plays into BAU teams once validated. You will work directly with Causaly’s executive leadership, as well as senior customer stakeholders, to shape strategic partnerships, solution strategy, and productization decisions. Key responsibilities Own strategic “new territory” decisions * Own intake and shaping of strategic enterprise opportunities that require new capabilities, integrations, packaging, or market positioning. * Drive executive decisioning on whether to pursue, park, or decline opportunities, with clear rationale, options, and implications. * Maintain a clear boundary between incubation work and BAU; ensure this team is only engaged where something new must be created. Translate enterprise demand into scalable solution paths * Lead high-stakes discovery with senior customer stakeholders to define target state, success criteria, and constraints. * Translate ambiguous asks into a solution concept and delivery path, including scope boundaries, sequencing, timelines, risks, dependencies, and mutual commitments. * Shape expectations and commercial framing to ensure scalable commitments (what is standard, what is configurable, what requires investment, and what is out of scope). Build repeatable solution playbooks (incl. Private Data & integrations) * Turn recurring demand into solution playbooks, including: * Offering definition and packaging * Qualification and fit criteria * Scoping templates and success plans * Delivery blueprints and enablement assets * Standardise complex offerings (e.g. Private Data and enterprise integrations) into productised motions with clear patterns, governance, and pilot-to-rollout pathways. * Partner with Product, Engineering, and Data to define feasibility options and reference architectures, and surface clear productisation and investment recommendations. Validate plays through lighthouse execution * Co-sponsor a small number of lighthouse opportunities with Sales to validate new solution plays. * Orchestrate early cross-functional work (pilot design, governance, decisioning) with the explicit goal of making the play transferable and repeatable, not owning delivery long-term. Institutionalise and hand off into BAU * Drive clean handoff of validated plays into BAU (Sales, CS, Delivery, Product), including training, assets, decision trees, and ownership clarity. * Maintain a structured feedback loop into Product on productisation candidates, investment needs, and learned constraints from enterprise demand. What we’re looking for * Life Sciences industry sector experience is mandatory * Experience operating at the intersection of enterprise customers, product strategy, and go-to-market; comfortable shaping ambiguous asks from senior enterprise customers into scalable solutions. * Strong fit from one of the following backgrounds: * Enterprise Solutions / Solutions Strategy roles in B2B SaaS, particularly in integration-, data-, or platform-heavy products * Strategy consulting (Senior Engagement Manager / Project Leader level) with demonstrable experience “build/run” ownership and holding senior customer relationships * Experience turning complex, bespoke-seeming enterprise demand into repeatable playbooks (qualification criteria, scoping frameworks, pilot design, and BAU handoff). * Strong judgement in making and defending pursue / park / decline recommendations based on product direction, scalability, and business impact. * Comfort driving executive decisioning (internally and on the customer side) across Product, Engineering, and GTM. Nice to have * Background in enterprise SaaS, data platforms, or complex system integrations. * Experience with AI strategy, data ingestion, or platform-level capabilities. * Exposure to market expansion, new segment GTM, or solution incubation. BENEFITS 💰 Competitive compensation package 🤓 Personal development budget 🧘 Individual wellbeing budget 🥳 Your birthday off! ♾️ Unlimited time off 🧑‍🍼 12 weeks paid parental leave (after 6 months) 🚀 Potential to have real impact and accelerated career growth as a member of an international team that’s building a transformative AI product. We are on a mission to accelerate scientific breakthroughs for ALL humankind, and we are proud to be an equal opportunity employer. We welcome applications from all backgrounds and fairly consider qualified candidates without regard to race, ethnic or national origin, gender, gender identity or expression, sexual orientation, disability, neurodiversity, genetics, age, religion or belief, marital/civil partnership status, domestic / family status, veteran status or any other difference.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE: As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization. You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem. This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI.   AREAS OF OWNERSHIP: * Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization * Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions * Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives * Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner * Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives * Identify and unlock expansion opportunities by scaling successful initiatives across regions, teams, and use cases * Partner cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth * Represent Parloa’s leadership in agentic AI, customer experience transformation, and enterprise innovation in customer engagements   WHO YOU ARE: * You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts * You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes * You operate with a strong ownership mindset, are comfortable navigating ambiguity, and can align cross-functional teams around shared goals * You have executive presence and are confident influencing senior stakeholders through clear, data-driven communication * You understand AI, automation, and enterprise systems, and can connect technical capabilities to real business impact * You bring a structured, proactive, and collaborative approach, elevating teams through clarity, rigor, and execution NICE TO HAVE: * Advanced degree (MBA or Master’s in Business, Engineering, or a related field) * Exposure to AI, cloud, or data-related domains * Experience working in complex, multi-region enterprise environments   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$180,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.