SMB Account Management Team Lead

Account Manager - Italian Speaking (SMB)

Deliveroo

Account Manager - Italian Speaking Deliveroo is on a mission to transform the way the world thinks about food delivery. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers. As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns or our most important operational campaign priorities. Additionally, what steps they can take to offer the best delivery experience possible to customers and how they can take advantage of our latest technology and perks. You will help restaurant partners to get the very best out of our platform and you will report to your Account Management Team Leader. This will be an office-based position during your probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre. The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly. Start date - 3rd August 2026 What you will do * Manage a portfolio of accounts through desk-based account management model * Support the growth of partners through email, phone, online presentations and video calls * Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform * Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs * Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo * Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth * Drive engagement with Deliveroo's national and local marketing opportunities for restaurants Requirements * Track record in an account management or similar role * Understand problems and get to the crux of an issue quickly, using data and without over-complicating * The ability to remove barriers through creativity * An excellent phone manner, and experience providing telephone support and selling to customers * Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel * Language skills - fluency in Italian & English Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas. Benefits and Diversity At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Account Management Lead - SMB

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The SMB Account Management team is a core part of Plaid's mission to unlock financial freedom for everyone. We believe that by empowering small and medium-sized businesses, we contribute directly to creating a more inclusive and accessible financial ecosystem. Our team is dedicated to building meaningful relationships with our clients, providing solutions that drive growth, and ensuring Plaid's products enable businesses to thrive. We work collaboratively across teams to meet ambitious revenue goals while fostering a culture of continuous learning and development. The Account Management team leverages our deep technical, product, and industry knowledge to help our SMB customers build and scale amazing applications and businesses. We act as partners, advisors, and advocates for our customers to help shape how their customers interact with their finances. As the SMB Account Management Lead, you'll be responsible for managing and growing the SMB customer base, as well as setting the vision and strategy to build long-term partnerships. You will lead a team of account managers who work with some of Plaid's most dynamic SMB customers. You'll collaborate cross-functionally across product and go-to-market teams to build solutions that drive growth for customers and your team. As our business rapidly expands, we're looking for an action-oriented and thoughtful leader who can hire thoughtfully, bringing the right relationship managers into the business and enabling them to steward the next phase of Plaid's growth and impact. Responsibilities * Recruiting, hiring, and developing a world-class account management team to support our fastest-growing SMB customers and deliver on revenue targets * Motivating and inspiring each team member to enable personal and professional career growth * Engaging directly with C-level executives internally and externally to build and maintain customer relationships * Building and executing the strategy that drives upsell/cross-sell revenue and renewals at scale, and operationalizing processes to drive team efficiency * Working in a high-pace, cross-functional environment that presents different challenges every day * Working with leadership across the company to set direction for the SMB team and Plaid as a whole Qualifications * 8+ years of experience, ideally 3+ years managing a revenue-driving team * Proven track record of success driving revenue through account management at a technology company, working with SMB or financial services organizations as clients * Experience in both new customer acquisition and install-base account management, preferably in a hyper-growth environment * Excitement for recruiting, onboarding, and coaching; a thoughtful approach to team planning and development * Strong ability to articulate technical and financial value propositions – internally for cross-functional collaboration and externally to customers, including executive audiences * Strong analytical skills to understand customer trends at scale * Ability to build relationships with internal and external stakeholders * Outstanding communication skills to drive internal alignment and results Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Lead Account Manager

Railsware

LEAD ACCOUNT MANAGER Railsware is looking for a Lead Account Manager to join one of our products, Coupler.io, a no-code data integration platform and AI analytics. In this role, you'll lead and grow our Account Management function while staying hands-on with customers and key deals. You'll coach the team, improve sales processes, collaborate across departments, and help drive the next stage of Coupler.io's growth. If you have experience leading B2B SaaS sales teams, enjoy building scalable processes, and want to make a real impact in a fast-moving product company, we'd love to hear from you. What You'll Do Lead & Develop the Team * Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching * Set, track, and improve team KPIs and performance * Coach the team on deal strategy, customer communication, and account management best practices Optimize Sales Operations * Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards * Improve sales processes, identify bottlenecks, and implement scalable solutions * Ensure consistent follow-up and high operational standards across the team Drive Cross-Functional Collaboration * Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey * Share insights on lead quality, customer feedback, and process improvements * Act as the main bridge between cross-teams Stay Close to Customers * Lead product demos, qualify opportunities, and manage strategic customer accounts * Support the team on complex deals and help drive cross-sell and upsell opportunities * Stay hands-on with customers to understand market needs and continuously improve the sales approach What we’re looking for * Senior-level experience in B2B SaaS sales or account management * 1–2+ years of experience leading, mentoring, or coaching a Sales or Account Management team * Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space * Strong experience building and improving sales processes, managing pipelines, and working with CRM systems * Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions * Comfortable using AI tools to improve productivity and customer interactions * Excellent communication, presentation, negotiation, and stakeholder management skills * Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams * Fluent English  Would be a plus * Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products