Global Head of Engagement

Ankorstore

About us  Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We’re building the infrastructure that powers modern wholesale for brands — from getting discovered by the right retailers to ordering, logistics, and financing — so both sides can work together on better, more sustainable terms. We are looking for a Head of Finance to help scale Ankorstore as a category-defining European wholesale marketplace. As a key member of the Leadership Team (LT), you will own Ankorstore's full financial strategy and operations, partnering closely with the CEO and senior leadership to drive growth, financial discipline, and long-term value creation. You will lead three specialised teams, Payment & Fraud, FP&A, and Accounting, and will act as the principal financial architect for a company operating at the intersection of marketplace dynamics and B2B commerce. This role requires someone who combines strong financial leadership with operational intensity, strategic thinking, and the ability to thrive in a fast-moving, multicultural environment. Main Responsibilities Own Ankorstore's Financial Strategy & Planning * Define and execute the global financial strategy in alignment with the company's growth ambitions * Lead financial forecasting, budgeting, and long-range planning across all services * Own management reporting and board-level financial narratives * Build and maintain scalable financial systems, controls, and operational processes Lead Three Finance Teams * Payment & Fraud : Oversee payment infrastructure, fraud prevention frameworks, and chargeback management in close collaboration with Product & Tech * FP&A : Drive business partnering, performance analysis, and investment decision support across the organisation * Accounting : Ensure timely and accurate close processes, statutory reporting, tax compliance, and audit readiness * Coach, develop, and retain top finance talent; foster a high-performance, collaborative culture across all three teams Partner Across the Business * Act as a strategic partner to Product & Tech, Sales, Operations, and the CEO on all financial and operational matters * Support cross-functional growth initiatives, pricing decisions, and build-vs-buy analyses * Drive treasury management, cash planning, and working capital optimisation, key priorities in a marketplace. * Support international entity structuring & legal compliance Drive Investor Relations & Fundraising * Lead investor relations and board reporting, ensuring transparent, high-quality financial communication * Drive future fundraising & other financing activities: preparation, due diligence, and execution * Manage relationships with banking partners, auditors, and key external advisors Your Main KPIs * P&L ownership and financial performance vs. budget * Cash flow and runway management * Payment fraud rate and loss rate * Financial close cycle time and reporting accuracy * Finance team engagement and retention Preferred Experience * First experience as a Head of Finance, or finance leader in a high-growth tech company * Track record in a marketplace, fintech, or B2B SaaS business model, understanding unit economics, payment flows, and fraud dynamics is a strong plus * Experience scaling finance organisations through hypergrowth, fundraising rounds, and international expansion * Ability to operate both strategically and hands-on — you can set the direction and roll up your sleeves * Analytical mindset: comfortable with KPI ownership, financial modelling, and translating data into decisions * Experience managing cross-functional projects and influencing senior stakeholders at LT and board level * Communication skills: able to present complex financial information clearly to investors, board members, and internal teams * High integrity, sound judgment, and a strong sense of ownership in ambiguous, fast-changing environments * Fluent in French and English Benefits/Perks At Ankorstore, we offer a versatile range of benefits to support employee well-being and work-life balance, fostering personal growth within an innovative environment. * Health Insurance (Mutuelle) & Life Insurance (Prévoyance) via SideCare, covered for all employees * Meal vouchers via Swile * Access to Leeto: exclusive discounts, cultural activities, holiday vouchers, and more * Modern offices in Paris (Auber), providing vibrant and inspiring work environments * Wellpass, access to a large network of sports and wellness facilities

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Mission As Head of CRM, you build and lead a customer-centric CRM practice that elevates the function from execution to strategic influence across Qonto’s global markets. You will have a direct impact on our growth toward banking status by shaping the customer experience and advising key stakeholders.   👩‍💻🧑‍💻 As a Head of CRM at Qonto, you will Drive commercial performance: Lead strategic CRM initiatives to boost customer lifecycle performance (MAC, revenue, conversion rates) and increase traffic to our product. Establish strategic influence: Transition the team from an execution mindset to a strategic advisory role, building credibility with stakeholders and taking full ownership of the CRM roadmap. Pioneer AI personalization: Launch and lead our new agentic AI decisioning and personalization capabilities, encompassing segmentation, decisioning, and content timing. Grow and elevate the CRM practice: Lead and develop the team as Qonto scales, raising the bar on customer-centric lifecycle strategy, ways of working, and operational excellence and providing the hands-on support and vision necessary for them to scale and succeed. Manage execution and optimization: Oversee the team’s campaign execution and optimization across email, push notifications, SMS, and in-app communications. 🤔 What you can expect Market/Team Context: You’ll join a fast-scaling, multi-market environment as Qonto progresses on its journey toward becoming a Credit Institution. The CRM team already runs one-shot campaigns and automation; the opportunity now is to raise the bar on customer experience—bringing deeper customer-centricity, stronger lifecycle thinking, and tighter alignment across Marketing, Product, Sales, and Operations. Methodologies, how we work, and what we value: We value a deeply customer-centric and analytical approach, where you will translate market feedback and customer data into actionable, prioritized strategies. Examples of successful projects we recently worked on: You will take the lead on forward-looking initiatives, such as our cutting-edge agentic AI decisioning project designed to pioneer 1:1 personalization at scale. Tools we use: We perform deep, hands-on work with top-tier modern CRM platforms, specifically Braze and Customer.io. 🤝 About your future manager Your manager will be Kim Tran, our VP Marketing. Her background: With a dual background in tech and business, Kim's career is rooted in data-driven customer engagement. After starting at IBM and helping launch the data agency fifty-five in the UK, she held senior marketing leadership roles at Blizzard Entertainment and Ubisoft Mobile before joining Qonto. What does she bring to the team? Kim brings a powerful mix of strategic vision and deep martech expertise. She will provide the technical mentorship and cross-functional leadership needed to help you elevate Qonto's CRM function into a true strategic powerhouse. 🏅 About You Strategic Stakeholder Management: You have a proven track record of elevating a function's positioning, establishing credibility, and advising cross-functional stakeholders (Product, Sales, localized Marketing) using data-driven insights. Customer Journey & Personalization: You combine strong martech foundations with a deep understanding of customer behavior to expand personalization capabilities across channels. You have consistently pushed the boundaries of personalization and measurement at scale (experience with AI decisioning is a plus). Technical Expertise: You possess strong, hands-on administration skills and tactical depth with modern CRM platforms (specifically Braze or Customer.io), including data ingestion and complex tool architecture. Marketing Analytics: You are highly data-driven, with a structured approach to measuring and optimizing lifecycle metrics to directly improve commercial performance (MAC, revenue, conversion rates). People Management: You’ve helped teams evolve their operating model as companies scale (roles, processes, rituals, stakeholder interfaces) and can do so with care and clarity.

Dedale Intelligence

ABOUT DEDALE: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors. OUR CULTURE: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG Project Leaders & managers). Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs). We seek to develop a dream team of outstanding investment analysts with strong academic and professional achievements and a passion for investing and technology. YOUR OPPORTUNITY: Dedale is entering a new chapter of growth, and talent is how we get there. We're looking for a sharp, driven Talent Acquisition Specialist to join Tra (Head of HR - direct manager) and Iryna and Claudia (Talent Acquisition Specialists). Together, you'll own how Dedale hires, with a shared target of ~70 people across all departments in Paris in 2026. This isn't a coordination role. We need someone who hunts, who challenges, who builds, and who genuinely cares about the candidate experience from first touch to onboarding. YOUR RESPONSIBILITY: Global Talent Acquisition (80%) * Run the full recruitment cycle autonomously: from manager briefing to offer, across all seniority levels and business areas (e.g. Research & Investment team, sales, Customer Success, Tech, etc…) * Source proactively and creatively in a competitive talent market: multi-channel outreach, targeted headhunting, and building long-term talent pipelines. * Be a true partner to Hiring Managers: brief them, challenge their assumptions, train them, and keep them also accountable for a great candidate experience. * Define and deploy the recruitment practices that actually make a difference (process design, scorecards, structured interviews, and tooling) * Own and grow Dedale's employer brand: Welcome to the Jungle, LinkedIn, events, content. Make people want to work here ! * Master Ashby, our ATS, and Welcome to the Jungle, to keep the pipeline clean, the data reliable, and the process scalable. Strategic projects (20%) * Contribute the execution of strategic HR projects on a global scale, including but not limited to: Global Onboarding, Global Talent Management, Training and Development, Engagement Surveys, and Global Retention initiatives YOUR QUALIFICATIONS: This job is made for you if: * You have 3-4 years of recruitment experience, in-house or in a search firm (or you've seen both sides of the table) * You are comfortable in startup/scale-up or finance-adjacent environments (fast pace, shifting priorities, high expectations) * You are a genuine headhunter: outbound is your default. You know how to find people who aren't looking. * You have managed 30+ requisitions per year, independently, across diverse profiles. * As confident convincing a passive candidate as you are pushing back on an unrealistic hiring brief. * You are reliable by default: candidates always get a response, managers always get an update, the pipeline is always clean. * You have experience with Ashby or a comparable ATS. * You are fluent in English (written and spoken) WHAT’S IN IT FOR YOU ? * High autonomy and direct impact from day one * A collaborative, intellectually stimulating and international environment (23 nationalities in our Paris office) * A clear career path developed together with you * Flexible working arrangements * Package range : €45k - €50k * Other perks : meal voucher, health insurance, coverage of part of your phone plan and transportation card * Role based in Paris, 3 remote days per week RECRUITMENT PROCESS: Please send your CV in English. We use English as a working language at Dedale. * First interview with our Talent Acquisition Specialist * Pre-case interview with our Head of HR * Take-home case study and debrief interview * Final interview with our MD, Head of HR and coffee chat with our TA Specialist