User Support Specialist for US Tax Helpdesk (m/f/d)

Software Spinner

YOUR MISSION Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective. We’re looking for a new team member to join us on a contractor basis, with the engagement managed via Deel. You’ll be directly responsible to respond to our customer inquiries.  Your daily responsibilities will be guided by these aspects: * Answer customer's inquiries to help them file their tax returns * Work with the team of tax professionals to highlight cases or actions for them * Keep customers updated on the status of their tax returns * Forward technical issues to Engineering * Assist customers who are struggling to navigate the app * While we offer multiple channels for our clients to reach us, you’ll use our ticketing system (Freshdesk) or our chat tool (LimeChat) to get back to them - we’re an email and phone-free support  * Other tasks or projects assigned by your team lead YOUR PROFILE Hard requirements: * English B2 minimum (company language is English) * Willingness to learn new things * Strong communication skills both verbal and written * Excellent interpersonal and customer service skills * Ability to prioritize and manage time efficiently * Strong analytical and problem-solving skills * You're focused on winning the customer, not the argument Ideal skills: * C1+ English level * Additional languages to help clients translate their foreign tax documents * You have between 1 and 3 years of experience in end-user support for software products * You have a knack for math and financials * You know how taxes work * We’re using Freshdesk as our helpdesk too, so bonus points if you know it! WHY US? We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, or age. We respect that family always comes first and you will find us willing to accommodate your schedule. We care for our employees and for our customers. Our core values revolve around delivering freedom and responsibility to our team members. We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact. There is no one-size-fits-all approach here. We value your expertise and encourage you to bring your flair. Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today. We offer you a competitive compensation plus these benefits: * Flexible working hours (Flexitime) and the freedom to work from home  * Regular team events * Home Office set up budget * 25 vacation days annually, plus local holidays * Additional day off for your birthday

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness.  The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale. WHAT YOU’LL DO As technology evolves, so do our tax reporting requirements and filing capabilities.  Our indirect obligations and filing requirements continue to grow with the business, and we are looking for someone who can not only maintain but help further build our path to global sales tax execution.  This individual will need to be well versed in indirect non-US tax requirements, registration and filing, and be able to work with our talented cross-functional teams who support the indirect tax function. RESPONSIBILITIES * Own high-risk, cross-functional escalations that do not have a clear playbook * Drive accountability through metrics, project tracking, and operational reporting * Investigate recurring issues and identify root causes * Partner cross-functionally to remove blockers and prevent repeat failures * Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution * Support operational readiness and respond quickly to external changes impacting the organization * Ensure timely follow-through and closure on issues, decisions, and action items * Provide visibility into friction points, risks, and remediation strategies WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. * Clear communicator: You translate complex research into insights that drive decisions * Collaborative partner: You work effectively with operations teams, product, and leadership * Systems thinker: You see how operational pieces connect and look for leverage points for improvement * Builder mindset: You don't just answer questions—you build infrastructure so teams can answer their own MINIMUM REQUIREMENTS * 2+ years of relevant indirect filing experience in VAT and/or GST/HST * Deep knowledge of global indirect tax issues and solutions in the technology industry * Proven ability to investigate complex issues and drive them to resolution * Ability to manage multiple priorities with urgency and accuracy * Excellent communication and interpersonal skills, with a proven ability to research and communicate complex technical tax issues clearly to non-tax team members and work effectively across functional teams * Comfort working in ambiguity and high-accountability environments PREFERRED QUALIFICATIONS * An advanced degree or professional qualification in tax or accounting (CPA, Chartered Accountant) * Comfortable working with LLM and/or SQL knowledge * Experience with non-US tax registrations and communicating with international tax authorities * Experience in tax operations, financial services, or regulated operational environments * Understanding of operational workflows (filing processes, user operations, risk management) * Experience partnering with operations leads and data analysts

Proton

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations. Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently. We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn more about us: Twitter, Reddit, Instagram.   The team:  Within our Finance function, we are seeking a Senior Tax Specialist to architect and execute a best-in-class global tax framework that keeps pace with our SaaS scale-up’s rapid international expansion. Reporting to the Head of Finance, you will be a strategic linchpin in building a tax function that simultaneously safeguards compliance and fuels growth. Your mission spans the full tax spectrum (direct, indirect, payroll, and equity compensation) across multiple jurisdictions. You will steer tax critical initiatives such as transfer pricing design, VAT/sales tax automation, payroll tax control, and stock option reporting, while embedding robust risk management processes and tax tech solutions. Acting as a trusted advisor to leadership and cross-functional teams, you will anticipate regulatory change, lead tax audits, and translate complex rules into pragmatic guidance that accelerates market entry and product launches. Ultimately, this role is pivotal in ensuring that our global tax posture not only meets ever-evolving legal requirements but also optimises cash tax outcomes and supports sustainable, hyper growth scale operations. What you will do Indirect‑Tax Excellence * Own end‑to‑end VAT/GST/sales‑tax registrations, return prep and reconciliations across worldwide locations. * Monitor nexus thresholds, advising the business on exposure. * Maintain and validate multi‑jurisdiction VAT/GST/sales‑tax engine settings for B2C and B2B transactions in our subscription management and tax information tools. Direct‑Tax Leadership * Manage global corporate‑income‑tax compliance, provisioning and filings for HQ and subsidiaries. * Lead transfer‑pricing documentation, inter‑company charge‑outs and permanent‑establishment risk reviews. * Oversee withholding‑tax and treaty‑relief processes on cross‑border SaaS revenue streams Compliance, Reporting & Audit * Standardise processes and controls across jurisdictions, document standard Operating Procedures for scalability. * Coordinate global tax calendars, ensure on‑time filings, payments and statutory disclosures. * Prepare quarterly and annual tax provisions (IFRS & Swiss CO), liaising with finance and external auditors. * Lead or support tax‑authority audits, crafting technical memoranda and data packs. * Serve as the tax owner for employee incentive and equity programs (Stock purchase, stock options, phantom shares), advising on plan design, vesting triggers, and employee tax communication. * Coordinate with Treasury to develop cash tax forecasting, effective tax rate management, and repatriation strategies * Champion tax‑tech tools, data automation and AI‑assisted analytics to streamline filings and insights. * Track legislative changes, issue impact briefs and update internal policies accordingly. * Educate finance, sales and legal colleagues through targeted training sessions. Job requirements •    University degree in Law or Economics. •    Five to ten years’ experience in taxation. •    Experience gained in a law firm or one of the Big Four advisory firms is an asset. •    SaaS or digital services industry exposure and understanding of revenue recognition nuances. •    Experience managing ESOP plans •    Experience deploying or enhancing tax technology roadmaps. •    Ability to work independently and show initiative. •    Strong analytical skills, problem-solving mindset, and readiness to challenge the status quo. •    Proficiency in standard MS Office applications. •    Fluency in English required. Bonus points for: * Knowledge of German or French is an advantage. What we offer   * Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.  * Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals. * Food: Lunch and snacks are provided by Proton every day at our offices. * Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location. * Stock Options: At Proton, we are all owners of the company and you get stock options when you join us. * Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning. * Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs. * Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here. Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton. To learn more about our privacy policy, please visit https://boards.eu.greenhouse.io/protongdpr. #LI-Onsite