Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products.

Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and

office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including

renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With

over 150,000 product offerings, 110 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that

passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five

Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance,

Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve our Mission: to enable our customers to profitably grow their businesses through the

design and creation of exceptional kitchens, closets, and storage spaces.

These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their

businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking an Customer Service Representative to join our team of professionals.

Full time: Monday through Friday

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning

international organization that places emphasis on its people and culture, its career development opportunities, and the

realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that

our employees are passionate about! More can be found out about us at Richelieu.com [http://www.richelieu.com/] as well as

Richelieu YouTube [https://www.youtube.com/user/RichelieuHardware].

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible

for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in

a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for

ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service

Representative will report directly to the Operations Manager.

Answer phone calls from customers placing orders as well as provide sales quotes
Work closely alongside outside sales representatives with customer orders and quotes
Assist walk-in customers in the showroom with questions and order placement
Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
Research product solutions for customers to solve field-project issues
Hours of operation are Monday to Friday dayshift.

What We Are Looking For

Related experience in a similar position
Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials
Developed customer service, problem-solving, and project management skills
Team-oriented, shows initiative
Strong sense of drive and creativity
AS400 experience preferred but not mandatory
High School graduate, some college courses preferred
Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities

and tasks

Compensation and Benefits

Competitive market-based hourly pay rate
Group insurance program (medical, dental, vision, life, disability, etc.)
Employee Stock Purchase Plan with employer matching
401(K) with employer matching
Paid vacation and holidays

We are an equal opportunity employer.

Roll

Customer Service Representative

Kategori

Other

Plats

Pittsburgh

Publicerad

18 juli

Sista ansökningsdag

17 augusti

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