Support Associate Full-time/Part-time

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for both full-time and part-time Support Associates to join our Support team in Almaty! WHAT YOU'LL BE DOING * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt OUR HUMBLE EXPECTATIONS * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment. * You can work in shifts - 5 days a week with 2 flexible days off: day shifts from 11 AM to midnight or till 7 pm. Our support is available seven days a week. * You are able to work directly from the office * You are fluent in Kazakh and Russian and you are able to work in English WHAT YOU’LL GET BY JOINING US * Private medical insurance coverage * Wolt credits cashback benefit * Employee assistance program * Wolt-wide training programs * Strengthen paid sick leave * Paid taxi from from 10PM to 6AM * Yearly team budgets * Fruits and drinks at the office All our Support Associates work directly from our office, and we do not provide a possibility to work from home.   Our onboarding is scheduled for 13-22 o’clock for the first 2 weeks, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙     OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ JOIN WOLT AS A SERBIAN-SPEAKING SUPPORT ASSOCIATE ⭐ We are looking for full-time Support Associates to join our Support team in Kragujevac!   💙 WHAT YOU'LL BE DOING: * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt 🤓 OUR HUMBLE EXPECTATIONS: * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are comfortable working hybrid (coming to the office) several days per week * You can work in shifts in mornings, evenings and weekends - our support is open seven days a week * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You are fluent in Serbian language and you have professional working proficiency in English 🎁 WHAT’S IN IT FOR YOU: * Private Health insurance - for all employees * 25+ days of vacation - per year * Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. * Employee assistance program 🚀 NEXT STEPS: If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ JOIN WOLT AS A FULL-TIME OR PART-TIME GERMAN SPEAKING SUPPORT ASSOCIATE! ⭐ Are you a great communicator? Do you enjoy working in a fast-paced, dynamic environment? Excited to be a part of a supportive team? If your answer is “yes,” then this role might be perfect for you! 🤩 We’re looking for full-time or part-time (30 hrs/week) Support Associates who can communicate fluently in German, both in writing and speaking. We are also welcoming students to apply! You’ll join our Support team for the German region in Budapest (Office location: 2nd district) and as part of our Shared Service Center, you’ll be supporting Wolt countries and making a real impact every day. 💙 WHAT YOU’LL BE DOING * Assisting customers, courier partners, and venues across multiple countries via live chat and phone * Helping ensure smooth and efficient delivery operations * Working closely with the support team and other Wolt teams to continuously improve our service 🌟 WHAT WE’RE LOOKING FOR You don’t need previous customer service experience -  we’ll train you! If you do have experience, that’s a bonus, but what really matters is your attitude and eagerness to learn. You’re a great fit if you: * Communicate clearly, warmly, and with a customer-first mindset * Learn quickly, multitask with ease, and enjoy a fast-paced environment * Availability and the right to work in Hungary * You can work minimum 30 hours per week across different shift types (morning, evening, weekend) as required since we operate 24/7 * You have professional working proficiency in German 🎁 WHAT YOU’LL GET BY JOINING US * Our starting salary for a 40-hour full-time position is 467.000 HUF gross per month, plus a shift and language allowance for each month. The base hourly rate for students is 2.300 HUF.  * Medical insurance 🍎 * Wolt credits cashback benefit 💳 * Sports discounts 🚴 * Access to Wolt-wide training programs 📚 * Fruits, snacks and drinks at the office 🍩🥤 * A friendly, growth-oriented environment where your work truly matters 📈 🚀 READY TO APPLY? We’d love to meet you! Join us and be part of a team that’s shaping the future of support at Wolt! 💙 Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted. 😊   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.