Remote•Posted: Jul 3•Deadline: Aug 16
ABOUT US
At GotPhoto, we are freeing photographers to be more successful.
Through our platforms GotPhoto.com and fotograf.de, we help professional photographers simplify and transform the way they work —
from photo management and client communication to ordering and payment processing. Our end-to-end workflow and e-commerce solution
gives photographers more time to focus on what matters most: being behind the lens.
Since 2012, we’ve built a sustainable and profitable business driven by entrepreneurial spirit, innovation, and a deep
understanding of photographers’ everyday challenges. Today, thousands of photographers trust our software , creating their own
success stories along the way.
As the leading e-commerce engine for professional volume photographers and a business backed by EQT, one of the world’s leading
private equity firms, we’re powered by a team of 150+ talented and international people building technology that simplifies
photographers’ everyday work and helps them focus on capturing meaningful moments.
Join us on our journey to empower photographers like never before.
THE ROLE
YOUR MISSION
GotPhoto is seeking a Head of Customer Success to a team responsible for customer retention, expansion, and long-term customer
growth across our Enterprise and Scale-Up segments.
This is a senior leadership role responsible for defining and executing the Customer Success strategy with Net Revenue Retention
(NRR) as the north star. You will lead a high-performing team focused on driving adoption, expansion, and executive-level customer
partnerships while building scalable processes that accelerate growth.
You will partner closely with Sales, Product, Marketing, and Leadership to ensure customers achieve measurable business outcomes
and maximize the value of the GotPhoto platform.
RESPONSIBILITIES
* Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth.
* Lead and develop a high-performing Customer Success organization with clear performance accountability.
* Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships.
* Ensure renewal success by proactively managing risk, adoption, and customer health.
* Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth.
* Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making.
* Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes.
* Act as the Voice of the Customer and influence product and go-to-market priorities.
* Build a culture of accountability, customer focus, and continuous improvement across the team.
WE ARE LOOKING FOR:
* 8+ years of experience in Customer Success, Account Management, or Expansion leadership within B2B SaaS or transaction-based
platforms.
* Proven track record leading teams responsible for retention, expansion, and revenue growth.
* Strong commercial mindset with experience managing usage-based or GMV-driven business models.
* Executive presence with the ability to influence senior stakeholders internally and externally.
* Highly data-driven with the ability to translate metrics into clear growth strategies.
* Experience scaling teams and building operational frameworks in a high-growth environment.
Bonus: Experience in photography, creative services, marketplaces, or other service-driven verticals.
WHY YOU’LL LOVE LIFE AT GOTPHOTO
* Work Where You’re Best: In the US, we are a remote-first organization that prioritizes impact over office hours. While our
roots are international, we empower our US team to design a workspace that fuels their best work—whether that’s a home office,
a local café, or wherever you find your focus. You bring the talent; we provide the flexibility. Work from (Almost) Anywhere:
We believe in flexibility that respects your lifestyle. You have the option to work abroad for up to 40 days per year. Whether
you are visiting family or simply seeking a change of scenery, we support a work-from-anywhere culture that helps you stay
inspired.
* Recharge & Unwind: We prioritize your well-being over a fixed tally of hours, which is why we offer a flexible, unlimited PTO
policy and flexible sick days. Whether you need a long-awaited vacation, or time to recover from the unexpected, you have the
autonomy to take the time you need to stay at your best.
* Comprehensive Care: We provide comprehensive medical, dental, and vision insurance to ensure you and your family are fully
covered. We complement our core healthcare with a broad range of additional benefits, offering a mix of company-sponsored
coverage and voluntary options designed to protect your income and your household.
* Multicultural & Inclusive Team: We thrive on diverse perspectives. Our international team fosters a culture of mutual respect
and professional exchange, ensuring that fresh ideas and tolerance are at the heart of everything we build together.
* Fuel Your Growth: We’re big on learning. You’ll get a dedicated education budget to explore new ideas and grow professionally.
* Stay Active, Wherever You Are: Your wellbeing matters to us. Through FitOn, you’ll get access to a wide range of online fitness
and wellness classes — from yoga and strength training to cardio and mindfulness — so you can stay active and recharge wherever
you work.
WHAT MATTERS TO US
Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't
meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive
experience can enhance our team!
We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.
San Francisco•Posted: Jul 17•Deadline: Aug 16
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for
memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love,
and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s
unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re
looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll
explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know,
but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
Pinterest is a company like no other. And this is a moment like no other. We’ve spent the last decade building one of the world’s
most loved platforms. Now we’re telling bigger, bolder, more consequential stories than we ever have—especially to the advertisers
and agencies who power our business—and we need someone exceptional to lead them.
You’ll be the creative director behind Pinterest’s most important advertiser narratives: the keynotes that land on the world’s
biggest stages, the thought leadership that shifts how marketers think about our platform, the executive communications that give
our leaders a distinct and credible voice with CMOs and agency heads, and the B2B campaigns and sales narratives that move real
business. This is a leadership role for someone who thinks like a strategist, writes like a pro, and knows how to build a function
that scales across Business Marketing, Sales, and Comms.
You’re right for this role if you’ve built the narrative frameworks that shape how a company talks about itself to the market.
You’ve stood in front of a CMO and held your own. You’ve turned a research insight into a keynote that changed minds—and into
sales materials that changed plans. And you’re ready to do all of that at Pinterest, where storytelling has always been a
competitive advantage and B2B narratives are now a primary growth lever.
What you’ll do:
* Own Pinterest’s Brand Narratives function within the marketing org: setting the creative vision, quality bar, and strategic
direction for our highest-impact work: event keynotes, executive messaging, advertiser positioning, industry thought
leadership, and scaled B2B content.
* Lead the end-to-end development of Pinterest’s biggest storytelling moments, including Pinterest Presents (our flagship
advertiser summit), Pinterest Predicts (our annual trend report and campaign), and major tentpole events that reach thousands
of clients, press, and industry leaders.
* Partner directly with C-suite and senior executives to develop their thought leadership voice. You’ll write speeches, talking
points, and narratives that land on stages around the world, and you’ll know how to listen, steer, and hold your ground when
the story needs defending.
* Drive Pinterest’s B2B messaging strategy in close partnership with Product Marketing, Business Marketing, Research, and Legal.
You’ll develop the frameworks that earn company-wide adoption, and make sure they actually get used.
* Partner with Creative Directors, writers, designers, and producers across House of Creative to bring narratives to life across
formats: decks, films, event experiences, digital content, and social—always with advertisers as the primary audience.
* Lead and develop a team of senior writers. You’ll set the creative culture, establish ways of working, and scale your own
editorial judgment across everything the team makes.
* Use AI fluently to accelerate research synthesis, streamline feedback loops, and improve the speed and quality of content
development, without ever sacrificing craft, accuracy, or audience relevance.
* Collaborate, collaborate, collaborate. You’ll work across Brand Research, Partner Insights, Business Marketing, PMM, Comms,
Legal, and Ops. You’re the connective tissue that makes the whole thing work cohesively.
What we’re looking for:
* Minimum of 10 years of experience with deep experience in B2B, advertiser, and/or marketer-facing work—ideally at the
intersection of brand storytelling and performance or platform marketing.
* A portfolio that proves you can turn complex business and product stories into clear, differentiated narratives that resonate
with senior decision-makers (CMOs, brand leaders, media leads, agency heads).
* Demonstrated experience leading keynotes, tentpole events, or large-scale B2B campaigns for global brands—ideally in tech,
platforms, or media—where storytelling and deck craft were critical to success.
* Expert narrative and writing skills: you can move from high-level narrative architecture to line-level craft, shifting tone
appropriately for big-stage keynotes, sales narratives, and executive communications.
* Strong creative leadership and partnership muscles: you’re comfortable giving clear direction to designers, writers, producers,
and marketers, and you know how to navigate feedback from senior stakeholders without losing the thread.
* Comfort using AI tools as a force multiplier—for drafting, structuring, and iterating on creative ideas—while maintaining full
ownership of the story, judgment, and final outcomes.
* High bias for clarity and pragmatism: you can see around corners, simplify complexity, and keep teams oriented around the
handful of messages that actually matter for advertisers.
* A collaborative, low-ego partner who brings curiosity, humility, and rigor to every brief—and who’s excited to help define how
a challenger brand like Pinterest shows up in the B2B space.
* Bachelor’s degree in a relevant field such as marketing, communications, or a related field, or equivalent experience.
Relocation Statement:
* This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement
* We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue
to gather for key moments of collaboration and connection.
* This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated
anywhere in the country.
#LI-REMOTE
#LI-JH4
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide
greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final
salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only
$146,561—$301,744 USD
Our Commitment to Inclusion:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best
qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color,
ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or
mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other
consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job
application process, please complete this form for support.
By submitting this application, I certify that all information submitted in my application and throughout the hiring process is
true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation
may disqualify me from employment consideration or result in termination if discovered after hire.
London•Posted: Jul 17•Deadline: Aug 16
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and
business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK,
with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning
customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
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London | 💰£65,000 - £75,000 + Incentive Awards tied to your performance + Benefits ✨
Our Executive & Board Hiring team⭐
Our Executive & Board Recruiting team helps find, engage and hire the next generation of leadership and board talent for Monzo
globally. We are a small, dedicated team of leadership recruiting experts, based out of London but with a global reach. Monzo
continues to grow and we are looking for an Executive Researcher to join the team.
Executive & Board Recruitment at Monzo
Monzo is known for its innovative marketing, and beloved products and services - and for the people behind them.
As part of our “People Collective” team, you're charged with finding the most interesting candidates who bring an entrepreneurial
spirit, a sense of scrappiness and a diversity of thought to all they do. You're responsible for engaging executive and board
candidates to our hiring process and connecting them to the magic of working at Monzo.
You are creative and driven, with an interpersonal savvy that allows you to develop lasting relationships with candidates,
recruiters and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring
process smarter and more efficient. From generating pipelines to enriching the search process with market and talent insights, you
are confident in a room with senior stakeholders advising on talent and market trends and taking ownership of candidate pipelines.
It’s really important that you are adept at keeping an eye on market trends, bringing in-depth credible knowledge and research to
every process. Organised and thoughtful in your approach, you will work across multiple collectives and so curiosity and an
ability to learn quickly is key. You are data-led, always looking to iterate for process improvement and experienced at designing
thorough and creative search strategies. By leveraging your knowledge of our clients' hiring needs and search requirements, you
effectively match candidates with the roles in which they will be most successful.
The Executive & Board Recruitment team at Monzo is an exciting and focused group - supporting all hiring at ExCo and Board level,
across all parts of the organisation. Our work is focused solely on the most critical leadership roles. You work closely with our
Boards, ExCo, and other leaders across every function.
To be part of this team takes a special person. We are trusted advisors to the leadership at Monzo with a deep understanding of
the external talent landscape. With a strong perspective on the external talent landscape and deep insights into Monzo’s business
priorities, you will develop search strategies and lead engagements to position Monzo for success today and well into the future.
At Monzo, our bar is high; your job is not to just find the most highly-skilled talent on the market, but also those that will
work well in the incredibly unique and valuable Monzo culture. You have the drive, motivation and passion to disrupt the talent
landscape and deliver incredible client and candidate experience. Most importantly, you will have the intellectual curiosity,
problem solving capability and drive to build a qualified, representative leadership bench at Monzo.
🔑You’ll play a key role by...
As a Senior Executive Researcher on the Executive & Board Recruitment team at Monzo, you will act as a trusted adviser on finding
and hiring leadership and board talent who will help build, and deliver our innovative products that make money work for everyone.
We are seeking creative, analytical and resourceful individuals with a passion for research and developing relationships, and who
have the ability to listen and understand the goals of candidates and our hiring teams. You will play the role of a senior talent
scout, tapping into various tools and resources to uncover the best talent in the market and matching them with the roles to which
they are best aligned.
* Leading the design of Monzo’s executive sourcing framework — setting standards for research, mapping, and candidate engagement.
* Partnering with Executive Recruiters on live searches, co-owning the sourcing and research strategy, and ensuring smooth
collaboration.
* Designing and embedding a framework for recruiter-sourcer partnership (e.g., role kick-offs, milestone check-ins, stakeholder
touchpoints, feedback loops).
* Building succession pipelines for C-suite and board roles, prioritising where you spend your time for impact.
* Creating and maintaining in-depth market maps of leadership talent in market, and adjacent industries.
* Acting as a trusted research advisor to recruiters and senior stakeholders, bringing deep market insights and competitive
intelligence.
* Championing diversity and inclusion by ensuring all pipelines and market maps reflect Monzo’s values and DE&I goals.
* Building and maintaining long-term relationships with senior leadership talent for both immediate and future opportunities.
* Contributing to projects that establish Monzo as a benchmark for executive and board hiring excellence.
* Innovate to improve the efficiency and effectiveness of our systems and processes - not just incremental improvements, but also
“moon shots” that fundamentally change how we approach executive search at Monzo.
🤩 We’d love to hear from you if…
* You have significant experience sourcing and researching at the executive or board level, either in-house or in a top-tier
executive search firm.
* You’ve led or built sourcing/research frameworks and want to apply that expertise to continue to shape an inhouse function.
* You’ve been involved in succession planning or proactive pipeline building for senior leadership roles.
* You have a track record of partnering effectively with executive recruiters, and ideally have experience shaping
recruiter-researcher ways of working. You are a collaborative team player, with a track record of maximizing team as well as
individual performance.
* You’re as comfortable designing strategy as you are executing the research behind it. You are highly experienced in creating
search strategies, mapping markets, gleaning industry insights and being a champion of process and data quality.
* You bring credibility, discretion, and gravitas when partnering with senior stakeholders, bringing a high level of personal
accountability, integrity and authenticity in everything you do.
* You care deeply about diversity, inclusiveness, and delivering an exceptional candidate experience.
* You’ve worked in-house in a high-growth business and/or have exposure to financial services or technology industries, with
ideally a passion for Fintech.
* Learning agility to get up to speed quickly on new markets and to run a thorough, best-in-class search process, including
candidate research, outreach, engagement, and evaluation.
Personal Profile:
* You are passionate about Monzo’s mission of making money work for everyone.
* You have an entrepreneurial mindset, not afraid to challenge the status quo.
* You have the capability to think long-term and help shape our executive & board research strategy in line with global expansion
objectives.
* You’re analytical, data-driven and thrive solving complex problems.
* You will have exceptional skill in articulating a search strategy and communicating market and candidate insights to a wide
range of audiences and stakeholders.
* You thrive with a high level of autonomy and responsibility.
* Demonstrated ability to creatively develop diverse pipelines, promoting an inclusive work environment.
🙌 What’s in it for you
💰 Competitive salary range ➕Incentive Awards tied to your performance.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your
team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra
support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 3 key steps
* Recruiter Call
* Initial Call with Hiring Manager
* Two Loop stage interviews
This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them
here.
#LI-DH1
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at
Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives
with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and
Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity,
religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or
disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
