Head Of Customer Success & Growth US & Canada (all genders)

Haut.AI

ABOUT US Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships. JOB DESCRIPTION What You'll Do:  Strategy & Execution * Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion * Personally manage and expand our most strategic enterprise accounts * Build automated health-score tracking systems that surface risks before they become problems Team & Culture * Recruit, develop, and lead a world-class Customer Success team of 3 people * Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion * Integrate CRM workflows with product and support systems for seamless customer experiences Revenue Impact * Turn client feedback into real intelligence for Product and Sales. * Drive measurable expansion revenue through strategic account management. * Prove that great Customer Success makes money — and own that number. What Will Help You Thrive in This Role * 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team. * A real track record with enterprise clients — you're comfortable in the room with senior stakeholders. * You've built top-notch CS processes, playbooks, and best practices before, not just run them. * Experience automating customer health monitoring and risk detection. * A hands-on leadership style, you set strategy and roll up your sleeves. * Exceptional English and genuine executive presence. WHY US? * Competitive base salary + a clear, transparent bonus structure * Fully remote, with flexibility across EU time zones * Paid time off and a company-issued laptop * A rare chance to build a CS function from the ground up — your fingerprints on everything * A collaborative, genuinely supportive team that ships * Direct impact on product and company growth * Room to grow at the intersection of AI, science, and beauty

Haut.AI

ABOUT US Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. Now we are looking for Head of Sales - on this role you'll own the sales function and lead  team of Account Executives the way the best leaders do — close to the pipeline, close to the people. You'll sit in on calls, work deals alongside your reps, and give the kind of feedback that compounds quarter over quarter. You'll own the forecast and give leadership an honest read on where things really stand. JOB DESCRIPTION What You'll Do: * Coach reps deal by deal, building the instincts and skills that make them stronger closers over time. * Keep a clear view of every active deal: the stage, the next action, the owner, and the expected close. * Carry a small set of the largest, most strategic deals yourself, selling them end to end as the senior closer on the team. * Review key customer-facing work, from proposals and pricing to demo prep, and lift the quality where it counts. * Join calls and demos regularly, then debrief with specific, useful feedback while it's fresh. * Track activity and outcomes closely, catching stalled deals and gaps in follow-up early. * Set a clear standard for what good looks like, and help each rep get there at their own pace. * Build the documentation and tools reps run on: playbooks, scripts, objection handling, and onboarding. * Run weekly pipeline reviews and regular one-on-ones focused as much on growth as on numbers. * Onboard and ramp new hires so they reach productivity faster and with fewer bad habits to unlearn. * Spot where a rep is struggling early, work through it with them, and turn weak spots into strengths. * Own the team's forecast and keep leadership informed with a clear, honest read on the pipeline. * Partner with Marketing, Product, and Customer Success to keep handoffs tight and feedback flowing. What makes you a fit: * 6+ years of experience leading and developing a B2B SaaS sales team (ideally SDRs and AEs). * A natural coach who runs a tight process and stays in the detail — you read call recordings, inspect CRM hygiene, and coach on specifics. * A track record of making the reps around you better, not just hitting your own number. * Fluent with CRM and sales tooling — you turn activity data into clear next actions. * Experience selling into enterprise or complex, multi-stakeholder deal cycles. * Exceptional communication and a patient, direct coaching style. * Results-oriented, organized, and at home in a fast-moving startup. WHY US? * Competitive base salary + a clear, transparent bonus structure * Fully remote, with flexibility across EU and UK time zones * Paid time off and a company-issued laptop * Sales-led environment * A collaborative, genuinely supportive team that ships * Direct impact on product and company growth * Room to grow at the intersection of AI, science and beauty

Index

YOUR MISSION ABOUT THE ROLE The Head of Revenue at Index is responsible for leading and scaling all revenue-driving initiatives across Lead Generation, Marketing, and Sales. This role is both strategic and operational: you will design the growth roadmap, build predictable acquisition channels, optimize the sales funnel, and ensure we consistently grow new business and customer value.  You will lead teams, own targets, and drive experiments that accelerate Index’s expansion into new markets and customer segments. KEY RESPONSIBILITIES 1. GROWTH STRATEGY & LEADERSHIP * Develop and execute a comprehensive growth strategy covering lead generation, marketing, sales, customer expansion, and new opportunities. * Define growth targets, KPIs, and revenue goals. * Identify market trends, new verticals, and opportunities for expansion. * Lead, mentor, and develop the growth teams (Lead Gen, Marketing, Sales). 2. LEAD GENERATION OWNERSHIP * Build and scale predictable inbound and outbound lead-generation engines. * Identify high-converting lead sources and optimize based on ROI. * Work closely with RevOps to ensure high-quality lead flow and strong conversion rates. * Oversee the performance and evolution of sourcing channels. 3. MARKETING & BRAND GROWTH * Oversee brand strategy, campaigns, email marketing, nurturing, and content. * Ensure consistent visibility across digital platforms and targeted markets. * Build campaigns that increase awareness, engagement, and inbound lead volume. * Partner with Product/Delivery teams to craft value propositions that resonate with prospects. 4. SALES ACCELERATION * Own the performance of the sales team, including pipeline growth, win rates, and revenue delivery. * Ensure efficient processes from lead qualification to close. * Implement a strong feedback loop to increase sales effectiveness (playbooks, objection handling, scripts, etc.). * Track performance metrics, coach team members, and implement improvements. 5. FUNNEL & CONVERSION OPTIMIZATION * Identify bottlenecks in the acquisition funnel and implement solutions to improve: * MQL → SQL conversion * Meeting → Proposal conversion * Proposal → Close rates * Sales cycle speed * Run experiments (A/B tests, new channels, new pitches) to accelerate growth. * Collaborate with RevOps to ensure clean data and transparent reporting. 6. CROSS-FUNCTIONAL COLLABORATION * Work closely with RevOps, Customer Success, Delivery, and Leadership. * Align growth initiatives with company goals and operational capabilities. * Provide insights from the market to support product development and service offerings. 7. CUSTOMER EXPANSION & RETENTION * Identify upsell, cross-sell, and expansion opportunities within existing accounts. * Build growth programs for existing clients to increase lifetime value. * Support Customer Success with strategies for renewal and long-term retention. YOUR PROFILE REQUIRED SKILLS & QUALIFICATIONS * Proven experience as Head of Growth, Growth Lead, Director of Growth, or equivalent. * Strong background in lead generation, sales strategy, or marketing leadership. * Strong data-driven mindset: ability to interpret metrics and act on insights. * Experience in a fast-paced, high-volume B2B environment (recruitment, SaaS, staffing, or services). * Ability to inspire, lead, and grow teams. * Excellent communication skills and stakeholder management abilities. * Strategic thinker with strong execution discipline. PREFERRED QUALIFICATIONS * Experience scaling growth teams from early or mid-stage companies. * Experience testing and launching new acquisition channels. * Familiarity with CRM, automation tools, and growth analytics. * Understanding of international markets (EU, US, UK, Nordics is a plus).