Head of Customer Success (SaaS)

Shift Technology

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.        Your browser does not support the video tag. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. Learn more at www.shift-technology.com   YOUR ROLE * Customer Success teams are absolutely key to Shift’s future success as they engage our clients to drive adoption and demonstrate ongoing value.  * This critical function is responsible for onboarding new clients by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of our solutions, establishing success criteria, driving ongoing adoption, and managing renewals.   * You will work with the rest of the Shift organization to uncover new ways to integrate Shift solutions into client processes and to help improve our products. * As a Customer Success Manager, you will be responsible for working closely with various internal and external teams. You will focus on helping our clients' Anti-Fraud, Claims and Underwriting departments with advice and guidance, and on ensuring our solutions are successfully implemented to deliver value. YOUR RESPONSIBILITIES * Lead and coordinate successful rollouts of Shift solutions, including preparing and sharing launch materials, creating or adapting workflows, generating rollout ideas, training end users, and attending launch events (virtual or in person) * Coordinate resources across Shift (subject-matter experts, technical support, engineering, etc.) to resolve client issues and meet delivery commitments * Assess clients’ Anti-Fraud, Claims and Underwriting management strategies and recommend ways Shift products can improve outcomes through increased adoption or configuration changes * Provide performance updates to project teams and executive-level client leaders (regular business reviews or summaries) focused on adoption trends, business impact, risk areas, and next steps for deeper engagement * Drive client retention and growth by proactively understanding client goals, measuring success, and recommending solutions that increase value and renewals * Act as the voice of the customer by collecting feedback on the customer experience, and product functionality, and communicating prioritized insights to Shift leadership teams * Identify and cultivate client advocacy opportunities (testimonials, case studies, references, speaking opportunities) and manage the process to secure them YOU'VE GOT WHAT IT TAKES IF YOU HAVE * Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects/initiatives.  * Demonstrated experience leading client meetings with participants ranging from front-line staff to Vice Presidents or other senior leaders * Experience demoing solutions, collaborating with external partners, contributing ideas to improve existing products, and proposing new solution concepts; familiarity with current P&C insurance trends * Excellent oral, written, and non-verbal communication skills; ability to simplify complex topics, tailor messages to different audiences, and deliver memorable presentations using storytelling * Practical experience managing projects end-to-end (planning, coordinating resources, tracking progress, and delivering outcomes) * Ability to analyze raw data and KPIs to extract actionable insights and inform decisions PREFERRED EXPERIENCES AND SKILLS * Experience creating or modifying operational workflows to improve efficiency or outcomes * Ability to build strong client relationships and act as a trusted advisor to influence strategy and adoption * Prior experience in the insurance industry (P&C or relevant lines) * At least 3 years of proven experience managing accounts at a SaaS company * Experience leading end-to-end software implementations in a SaaS environment (requirements, configuration, testing, training, go-live, and post-launch support) * Demonstrated ability to manage several client accounts at once, prioritizing workload and delivering consistently across them * Experience partnering closely with Delivery teams and Data Science—coordinating deliverables and driving outcomes jointly #LI-MG1 #LI-REMOTE     #LI-REMOTE   The range listed is for base compensation.  Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process.  In addition to base salary, your total rewards package will include additional components such as incentive pay and benefits.  If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the specific details for this position. Base Salary Pay Range $120,000—$140,000 USD To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight: * Flexible remote and hybrid working options * Competitive Salary and a variable component tied to personal and company performance * Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth * Generous PTO and paid holidays * Mental health benefits  * 2 MAD Days per year (Make A Difference Days for paid volunteering) Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details. AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to request a human review, and our most recent bias audit. At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs. Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process. Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

Index

YOUR MISSION ABOUT THE ROLE The Head of Revenue at Index is responsible for leading and scaling all revenue-driving initiatives across Lead Generation, Marketing, and Sales. This role is both strategic and operational: you will design the growth roadmap, build predictable acquisition channels, optimize the sales funnel, and ensure we consistently grow new business and customer value.  You will lead teams, own targets, and drive experiments that accelerate Index’s expansion into new markets and customer segments. KEY RESPONSIBILITIES 1. GROWTH STRATEGY & LEADERSHIP * Develop and execute a comprehensive growth strategy covering lead generation, marketing, sales, customer expansion, and new opportunities. * Define growth targets, KPIs, and revenue goals. * Identify market trends, new verticals, and opportunities for expansion. * Lead, mentor, and develop the growth teams (Lead Gen, Marketing, Sales). 2. LEAD GENERATION OWNERSHIP * Build and scale predictable inbound and outbound lead-generation engines. * Identify high-converting lead sources and optimize based on ROI. * Work closely with RevOps to ensure high-quality lead flow and strong conversion rates. * Oversee the performance and evolution of sourcing channels. 3. MARKETING & BRAND GROWTH * Oversee brand strategy, campaigns, email marketing, nurturing, and content. * Ensure consistent visibility across digital platforms and targeted markets. * Build campaigns that increase awareness, engagement, and inbound lead volume. * Partner with Product/Delivery teams to craft value propositions that resonate with prospects. 4. SALES ACCELERATION * Own the performance of the sales team, including pipeline growth, win rates, and revenue delivery. * Ensure efficient processes from lead qualification to close. * Implement a strong feedback loop to increase sales effectiveness (playbooks, objection handling, scripts, etc.). * Track performance metrics, coach team members, and implement improvements. 5. FUNNEL & CONVERSION OPTIMIZATION * Identify bottlenecks in the acquisition funnel and implement solutions to improve: * MQL → SQL conversion * Meeting → Proposal conversion * Proposal → Close rates * Sales cycle speed * Run experiments (A/B tests, new channels, new pitches) to accelerate growth. * Collaborate with RevOps to ensure clean data and transparent reporting. 6. CROSS-FUNCTIONAL COLLABORATION * Work closely with RevOps, Customer Success, Delivery, and Leadership. * Align growth initiatives with company goals and operational capabilities. * Provide insights from the market to support product development and service offerings. 7. CUSTOMER EXPANSION & RETENTION * Identify upsell, cross-sell, and expansion opportunities within existing accounts. * Build growth programs for existing clients to increase lifetime value. * Support Customer Success with strategies for renewal and long-term retention. YOUR PROFILE REQUIRED SKILLS & QUALIFICATIONS * Proven experience as Head of Growth, Growth Lead, Director of Growth, or equivalent. * Strong background in lead generation, sales strategy, or marketing leadership. * Strong data-driven mindset: ability to interpret metrics and act on insights. * Experience in a fast-paced, high-volume B2B environment (recruitment, SaaS, staffing, or services). * Ability to inspire, lead, and grow teams. * Excellent communication skills and stakeholder management abilities. * Strategic thinker with strong execution discipline. PREFERRED QUALIFICATIONS * Experience scaling growth teams from early or mid-stage companies. * Experience testing and launching new acquisition channels. * Familiarity with CRM, automation tools, and growth analytics. * Understanding of international markets (EU, US, UK, Nordics is a plus).

Haut.AI

ABOUT US Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. Now we are looking for Head of Sales - on this role you'll own the sales function and lead  team of Account Executives the way the best leaders do — close to the pipeline, close to the people. You'll sit in on calls, work deals alongside your reps, and give the kind of feedback that compounds quarter over quarter. You'll own the forecast and give leadership an honest read on where things really stand. JOB DESCRIPTION What You'll Do: * Coach reps deal by deal, building the instincts and skills that make them stronger closers over time. * Keep a clear view of every active deal: the stage, the next action, the owner, and the expected close. * Carry a small set of the largest, most strategic deals yourself, selling them end to end as the senior closer on the team. * Review key customer-facing work, from proposals and pricing to demo prep, and lift the quality where it counts. * Join calls and demos regularly, then debrief with specific, useful feedback while it's fresh. * Track activity and outcomes closely, catching stalled deals and gaps in follow-up early. * Set a clear standard for what good looks like, and help each rep get there at their own pace. * Build the documentation and tools reps run on: playbooks, scripts, objection handling, and onboarding. * Run weekly pipeline reviews and regular one-on-ones focused as much on growth as on numbers. * Onboard and ramp new hires so they reach productivity faster and with fewer bad habits to unlearn. * Spot where a rep is struggling early, work through it with them, and turn weak spots into strengths. * Own the team's forecast and keep leadership informed with a clear, honest read on the pipeline. * Partner with Marketing, Product, and Customer Success to keep handoffs tight and feedback flowing. What makes you a fit: * 6+ years of experience leading and developing a B2B SaaS sales team (ideally SDRs and AEs). * A natural coach who runs a tight process and stays in the detail — you read call recordings, inspect CRM hygiene, and coach on specifics. * A track record of making the reps around you better, not just hitting your own number. * Fluent with CRM and sales tooling — you turn activity data into clear next actions. * Experience selling into enterprise or complex, multi-stakeholder deal cycles. * Exceptional communication and a patient, direct coaching style. * Results-oriented, organized, and at home in a fast-moving startup. WHY US? * Competitive base salary + a clear, transparent bonus structure * Fully remote, with flexibility across EU and UK time zones * Paid time off and a company-issued laptop * Sales-led environment * A collaborative, genuinely supportive team that ships * Direct impact on product and company growth * Room to grow at the intersection of AI, science and beauty