Senior Customer Success Manager (Enterprise AI & Automation) – Fluent German

Tandem Health

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! About the Role We’re looking for a Head of Sales to lead and grow our footprint across DACH. You’ll be at the forefront of introducing Tandem’s clinician copilot to providers, partners, and health systems - shaping how we scale across one of Europe’s most important healthcare markets. This is a pivotal leadership role where you’ll own the commercial strategy and execution across the DACH market, building and leading a high-performing sales function while forging high-impact partnerships across the care ecosystem. From provider networks and health systems to EHR vendors, payors, and strategic channel partners, you’ll act as a market expert, trusted advisor, and commercial leader all in one. What you will do * Own and drive Tandem’s commercial growth strategy across DACH, with full responsibility for pipeline generation, revenue growth, and market expansion. * Build, lead, and scale a high-performing sales organization focused on healthcare and healthtech customers across the DACH market. * Develop and manage executive-level relationships with health systems, provider groups, EHR vendors, insurers, digital health platforms, and strategic partners. * Lead complex enterprise sales cycles from initial engagement through negotiation and close, working closely with legal, product, implementation, and leadership teams. * Identify new market opportunities, partnership models, and commercial strategies to accelerate Tandem’s adoption within the healthcare ecosystem. * Represent Tandem externally at industry events, conferences, and executive meetings, positioning us as a leading AI partner for healthcare providers. * Act as the voice of the DACH market internally, bringing insights on customer needs, competitive dynamics, healthcare workflows, and regulatory developments back into the company. * Collaborate cross-functionally with product, operations, clinical, and customer success teams to ensure successful implementations and long-term customer outcomes. * Help shape Tandem’s broader European go-to-market strategy as we continue to expand internationally. What You Bring * Proven experience leading healthcare or healthtech sales teams, ideally within digital health, AI, SaaS, medtech, or healthcare IT companies. * Strong track record of consistently closing complex enterprise deals within highly regulated healthcare environments. * Deep understanding of the German healthcare ecosystem, including hospitals, provider groups, payors, public healthcare structures, and health IT procurement processes. * Significant experience selling into healthcare providers, health systems, EHR vendors, or clinical workflow platforms. * Strong network across the DACH healthcare and healthtech landscape, with the ability to build trusted executive relationships quickly. * Experience managing long and complex sales cycles involving clinical, operational, technical, legal, and procurement stakeholders. * Comfortable navigating clinical, commercial, and technical conversations with senior healthcare decision-makers. * Data-driven and operationally strong, with experience building scalable sales processes, forecasting pipeline, and driving commercial performance. * Fluent in German and English, with excellent communication and leadership skills. * Entrepreneurial mindset with the ability to operate independently in a fast-moving, high-growth environment. * Passion for improving healthcare delivery through thoughtful, impactful innovation. Bonus Points * Experience working directly with EHR providers, health systems, or care delivery platforms. * Background in AI, clinical documentation, ambient scribing, or workflow automation technologies. * Familiarity with EU/DACH healthcare regulations, compliance requirements, and procurement frameworks. * Experience launching or scaling healthcare markets within startup or scale-up environments. * Experience hiring, mentoring, and leading commercial teams through rapid growth. Location We believe the best ideas happen when we’re together. This is a full-time role based in Munich. You’ll travel regularly - either to meet clinicians and healthcare partners across DACH or to collaborate with our team in Stockholm. How to Apply We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 4 stages: Screening interview with Talent Acquisition First interview with our DACH Sales team member Second interview with our DACH Country Director Working Day - Join us in the Munich office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Prismic

Hi, we’re Prismic 👋 and we’re designing the future of the web. We believe in autonomous websites and deeply personalized digital journeys. Our mission is to empower marketers and developers to create empathic web experiences at scale and with soul. We’re pioneering an entirely new category: the Automation Platform for Websites. It’s what comes after the CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions—while staying beautifully on-brand.   🚀 Used by Builders at Bershka, AXA, Deliveroo, TicketMaster Over 5,000 companies trust Prismic, including 300+ enterprise teams who build and scale with us. We’re product-obsessed, community-powered, and backed by top-tier investors. We work with thrilling problems like encoding brand voice and visual identity into adaptive systems, designing agentic AI architectures that drive growth, creating tools that let marketers build empathetic flows without code, process automation with AI, etc.   💫  Role We're seeking a Senior Customer Success Manager to drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. With your strong experience in managing C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.   What you will be doing? 🔧 Own and manage a portfolio of high-value clients, from innovative startups to established Fortune 500 companies, guiding them through every stage of their journey with Prismic as their primary point of contact. Strategic account growth: Build and execute mid- to long-term strategies to maximize cross-sell (primary goal) and upsell (secondary goal) opportunities. Sales execution: Lead the entire sales cycle from identifying opportunities to structuring deals, negotiating terms, and closing. Relationship building: Engage with C-level stakeholders to build trusted relationships and deliver actionable insights that align with their strategic goals. Act as a trusted advisor, advocate, and coach to help clients achieve their strategic objectives, building deep and meaningful relationships with multiple contacts, including executive stakeholders. Conduct regular business reviews to ensure alignment with customer goals and value realization. Proactively work to drive product adoption, enhance customer satisfaction, and influence customer health scores across your portfolio. Proactively identify, flag, and mitigate risks within your accounts to maintain a healthy book of business and retain your portfolio. Collaborate cross-functionally: Work closely with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to ensure the successful execution of account growth strategies. Travel: Travel once per quarter within Europe to strengthen customer relationships along with attending events to explore new opportunities.   What Success Looks Like: Build a book of expansion opportunities and achieve significant cross-sell and upsell targets, driving incremental Annual Recurring Revenue (ARR). Build long-term relationships with key stakeholders across strategic accounts, ensuring ongoing engagement and retention. Drive adoption across your portfolio providing best practices ensuring customer’s satisfaction and growth using Prismic. Performance indicator: Expansion: Cross sell / Upsell Retention: GRR Adoption   Are you the one? 🧠 Experience: 6+ years in a Senior CSM/ Senior Account Manager/Key Account Manager/Expansion Manager/Account Director role, with a strong experience on cross-sell and upsell. You have worked in fast-growing companies (Series A/B/C) and have a track record of exceeding sales targets, carrying strong expansion quotas in a fast-paced, competitive sales environment.   Sales acumen: Demonstrated success in generating and closing pipeline within existing accounts. You are organized, autonomous, and excellent at hunting opportunities, negotiating and closing deals. Experience working for a company in our current stage and through its growth ($10M - $50M ARR range, product-led growth, lots of change, and building internal structure). Proven ability to drive growth across all markets levels and enterprise accounts: From hands-on expansion efforts requiring tactical execution and persistence, to strategic multi-threaded relationship building with C-level stakeholders. Comfortable mapping and operating across varied engagement models, depending on account maturity and opportunity type. Proven experience working with companies that sell products or services to marketing teams, with a strong understanding of marketers' goals, KPIs, and workflows. Industry knowledge: Strong understanding of trends in digital experience, e-commerce, and content management, with a solid technical aptitude to work alongside developers and technical teams. Team player: Collaborative with internal teams, structured in approach, and able to work independently while communicating effectively with stakeholders. Adaptability: You thrive in fast-paced environments where change is constant and structures are being built. You are proactive and have a problem-solving mindset. AI experience: You have been leveraging AI tools to increase your productivity, enhance your work, and you want to get to the next level with your AI skills.   Bonus Points + Fluent in French (oral and written). Familiarity with HubSpot CRM. Experience working with CMS tools or related technology.   Why Join Us? You’ll have the opportunity to work with high-level strategic accounts and engage with C-level executives across world-leading companies. As a core part of our growing Customer Success team, you will play a key role in scaling revenue during an exciting phase of growth, with a strong focus on expansion opportunities. This role gives you autonomy and ownership of a high-potential portfolio, with strong internal support from cross-functional teams. Join a fast-growing company with ambitious goals to shape the future of web development.   What are the perks? 🎉 Firstly, we are hiring across Europe, and this is a hybrid position. Latest Macbook A budget for you to equip your home office setup English classes for all levels Online and onsite yoga classes 3x/week Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams! (also, other benefits that may depend on the country you’re based in)   Afraid of missing out if you’re remote? 🌍  Worry not! This role follows a hybrid model with mandatory in-office days at least once per quarter, communicated in advance. Opportunities to spend time at our Paris office. Regular virtual events and global meetings to stay connected. A relaxed and informal atmosphere where you can thrive, grow, and keep learning.

Contentoo

We’re looking for a Senior Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need. You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time. Welcome to Contentoo At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients, including brands like Bynder, Swapfiets, and Sendcloud, with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. What you’ll do: Enterprise client operations * Keep day-to-day operations running smoothly for Enterprise clients * Track workflows, timelines, and deliverables * Help onboard new clients and support their expansion using set processes * Spot any process issues and flag them to the Customer Ops lead Process & implementation * Help roll out new or improved workflows for Enterprise clients * Write clear SOPs to keep work consistent * Support teams as they adopt new workflows * Work closely with Talent, Product, and CS teams to keep things on track Data & tools * Make sure CS data is accurate and up to date * Keep dashboards clear and useful for the CS team and leadership * Manage CS tools: updating playbooks, workflows, and automation features as needed What you’ll bring * You are fluent in English, both verbally and in writing * 3 to 4 years of experience in operations and project management * Experience in designing and implementing successful workflows from scratch * Strong analytical skills and confidence in working with data * Strong organisational skills and attention to detail * Comfortable managing priorities across multiple external and internal stakeholders * You enjoy working in a fast-paced, changing environment * A process-oriented mindset and willingness to document and follow structured workflows * Experience in the marketing, SaaS or agency environments is a plus * You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working. What you’ll get Growth & development * 1-1 Customer Success coaching * Content knowledge classes * CSM career development framework Flexibility & benefits * Hybrid / remote-friendly working * 25 paid holidays * Monthly Alleo budget * Solid pension plan Tools & setup * Laptop of your choice (HP or Mac) * All the office and home-working supplies you need Our culture Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: * Human — You add value with a personal touch * Authentic — You are open and honest * Inventive — You proactively find ways to do better * Vibrant — You add a splash of colour Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A day in the life You start the day reviewing Enterprise workflows and coordinating with a Customer Success Manager on the next steps for a client expansion. Later that morning, you update an SOP following a process improvement and align with the Talent team on resource planning. After lunch, you support the implementation of a new Enterprise workflow and help ensure all moving parts are aligned. Before wrapping up, you sync with your manager to review priorities and improvements for the coming weeks. Then you join your fellow Connies on the rooftop terrace to unwind. Sounds good? We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you, diversity of experience matters to us :)