Lead Technical Enablement Engineer

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Applied Research Tech Lead (TL) P6 in Emerging Technologies. About the job This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team. As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead. Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality. As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence. From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here. Responsibilities In this role, you’ll: * Architect & Deliver: Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions. * Spearhead AI R&D: Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies. * Champion Engineering Excellence: Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality. * Influence & Evangelize: Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike. * Drive Agility: Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. * 10+ years of professional software development experience. * Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job. * Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks. * Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them. * Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development. * Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions. * Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support. * Leadership & Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions. Desired: * Hands on exposure to LLM, AI, or machine learning principles or projects. * Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems. * Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building. * Passion for innovation and exploring emerging technologies. * Experience working in remote or globally distributed teams. * Contributions to open source or tech community projects. Location This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Software Engineer. About the job This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software. Responsibilities In this role, you’ll: * Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions. * Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications. * Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction. * Improve system resiliency, latency, throughput, and cost efficiency; establish SLOs/SLAs and operational practices. * Drive standards for coding, testing, CI/CD, observability, security, and documentation; champion automation and quality. * Partner with engineering managers, staff engineers, and product leaders to coordinate delivery across multiple teams. * Coach and mentor engineers at all levels; lead design reviews, incident postmortems, and technical deep dives. * Identify technical risks early (security, scalability, compliance) and drive mitigation plans. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 12+ years of experience designing and developing highly-available, high-scale, secure, mission critical native cloud enterprise SaaS applications in Java, Go or Python. * Knowledge of architectural patterns and archetypes for building mature services, especially for distributed and multi-regional deployments. * Excellent abilities in high level service design - modeling interfaces and internals in a proper modular, composable, and extensible way. * Experience with AWS, GCP or other public cloud infrastructure platforms. Multi-region deployment is a plus. * Experience building distributed systems at scale based on microservices architecture. * Extensive experience with REST API design and implementation. * Experience working with data architecture such as Clickhouse, Lakehouse, Snowflake * Experience with SQL/NoSQL databases and caches. * Familiarity with streaming systems such as Kafka, Flink, Spark * Experience with container technologies - Docker/Kubernetes. * Experience implementing modern automated testing and CI/CD pipelines. Develop, Test, Deploy your code. * Strong expertise in solving complex production issues Location This role will be remote, and based in India <Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi>. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The CXAI Engineering team sits within Coinbase’s Consumer Engagement and Experience (CEE) organization and is reimagining crypto support through generative AI. We build systems that help customers get fast, accurate, and secure resolutions by combining intelligent orchestration, trusted context retrieval, and action across blockchain and app surfaces. We’re hiring an Engineering Manager to lead development of our AI-powered Automated Resolution platform. You will guide a team building across internal LLM-based agents and key third-party integrations, shaping the intelligence layer that understands complex issues, retrieves the right context, and takes meaningful action. What you'll do: * Drive the roadmap for our conversational AI platform, advancing from decision trees to LLM reasoning, RAG, and agentic workflows. * Lead integration of third-party AI solutions while scaling in-house LLM infrastructure for high-stakes crypto support. * Build evaluation frameworks and feedback loops to improve model accuracy, grounding, compliance, and customer outcomes. * Enable secure agent actions for workflows such as transaction troubleshooting and account recovery through internal APIs. * Define technical architecture across vector databases, prompt design, and context management to deliver personalized support. * Own operational excellence across reliability, latency, token cost, and fallback paths to human agents.   Required Skills and Experience:  * 8+ years of software engineering experience, including 2+ years leading high-performing teams. * Experience shipping products powered by large language models, with strong understanding of prompt engineering, fine-tuning, and the model provider landscape. * Experience building RAG pipelines and managing the data lifecycle needed to ground AI in real-time knowledge. * Strong systems and platform background, including scalable distributed systems in high-traffic production environments. * Experience designing quantitative AI evaluation frameworks to measure hallucination rates, accuracy, and customer sentiment. * Deep understanding of AI safety and guardrails, including preventing PII leakage and unsafe financial outputs. * Familiarity with vector databases such as Pinecone, Weaviate, or Milvus, and orchestration frameworks such as LangChain or LlamaIndex. * Proficiency in Golang and experience with modern cloud-native infrastructure such as AWS and Kubernetes. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality   Job ID - P75782 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): ₹9,424,500—₹9,424,500 INR * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.